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#1
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GA7VAXP USB Sticks do not work
I have a self built system containing a GA7VAXP motherboard. I have a
number of USB peripherals which have all been working fine (Zip drive, digital camera, pda, printer, and joystick). However, recently I discovered that USB sticks refuse to work on it. The first one I tried showed up as a drive but gave errors when I tried to look at the contents. I tried it on a couple of other computers and it was fine. The second one I have tried does not even show up as a drive in windows explorer. When I plug it in the notifier rings to show that a new USB device has been added, and if I look in device manager I can see that a device is plugged into one of the USB ports. If I try to open windows explorer though, it seems to hang for ages. If I double click on the tray icon I get the device showing with the option to unload it, but if I do this the system hangs for ages. If I just unplug the stick everything goes normal again. This is a USB stick that works absolutely fine in other computers. I have tried deleting all of the entries for the USB ports in the device manager and then restarting windows so that the drivers get reinstalled, but that makes no difference. I also made sure that the USB drivers from the motherboard driver CD were installed (and that the patch drivers are installed). All to no avail. I cannot understand why all of my other devices work fine but I cannot get any USB stick to work. Does anyone have any suggestions? Thanks |
#2
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GA7VAXP USB Sticks do not work
Alex wrote:
I have a self built system containing a GA7VAXP motherboard. I have a number of USB peripherals which have all been working fine (Zip drive, digital camera, pda, printer, and joystick). However, recently I discovered that USB sticks refuse to work on it. What OS? |
#3
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GA7VAXP USB Sticks do not work
Windows XP Service Pack 2 (Home)
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#4
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GA7VAXP USB Sticks do not work
Alex wrote:
Windows XP Service Pack 2 (Home) Did you walk through the process in this Micro$loth KB article? http://support.microsoft.com/?kbid=310575 |
#5
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GA7VAXP USB Sticks do not work
I had not come accross this article, but having looked at it I have
covered most of the points: Malfunctioning or incorrectly configured hardwa The first stick I tried was brand new. When it would not work I tried it on my grandmothers laptop (also windows XP) and it worked fine. When I returned it to the store for a refund they tried it on a computer there and it worked fine. They were reluctant to give a refund, but I did persuade them. The other stick I have just tried is one my aunt uses regularly. Also, I looked in the device manager and the device shows up an entry in the power tab. Malfunctioning, incorrectly configured, or missing device driver: With the first stick I tried the OS would tell me I needed to restart the computer to complete installation of the hardware when I plugged it in, but I do not get that with the current one. Mismatched cabling: It is being plugged straight into the port so no issue there. Out-of-date firmware or BIOS: This could be an issue but there is no indication on the Gigabyte website of any firmware upgrade for this board to fix USB problems. Incorrectly configured root hub: The root hub has an IRQ assigned. It mostly appears to be fine on the hardware side. There is one oddity. If I go to "Computer Management | Logical Drives" the system appears to hang, but as soon as I pull the stick out it immediately comes to life and shows the disc drives. Apart from that though, it seems to come up OK in the device manager, it just does not want to show as a drive in Windows. Alex |
#6
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GA7VAXP USB Sticks do not work
Alex wrote:
It mostly appears to be fine on the hardware side. There is one oddity. If I go to "Computer Management | Logical Drives" the system appears to hang, but as soon as I pull the stick out it immediately comes to life and shows the disc drives. Apart from that though, it seems to come up OK in the device manager, it just does not want to show as a drive in Windows. There is a well documented problem withWindows XP drive letter mapping. Drives that are mapped to external volumes (i.e. network drives) can conflict with PnP USB disk drives. XP automatically assigns a drive letter to a USB disk, without checking the drive map to see if the next free letter is really free. One suggestion is to map the USB drive to the B: drive -- since it is rairly used nowadays. To do this you need to delete any existing conflicting mappings, plug in the drive, then change the drive letter from whatever XP assigns to B: (in Computer Management / Disk Management / right-click All Tasks / Change Drive Letter). Then manually restore any required network mappings. See if this helps. |
#7
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GA7VAXP USB Sticks do not work
Unfortunately I cannot try that. I wrote my previous post in a bit of
a hurry and got one small fact wrong. When I wrote "Computer Management | Logical Drives" I should have written "Computer Management | Disk Management". When I try to go to Disk Management, the computer hangs for ages. If I remove the USB stick it immediately comes up showing the disk drive, the DVD drive, and the CD-ROM drive. However, the USB stick does not show up (understandably as it is no longer plugged in). If I leave the USB stick in place the computer eventually gives me a message that I should have written down but did not. It is something about the firewall blocking the connection, which makes absolutely no sense whatsoever. I tried disabling the firewall (the one built into XP) but it made no difference. |
#8
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GA7VAXP USB Sticks do not work
I've cracked it!! The solution was rather bizarre though. Thank you
for your comments Travis, they helped me to focus on what was important. I decided to check out the message I had been getting from Disk Management. After plugging in the USB stick, going to Computer Management, clicking on Disk Management, and then waiting for ages; I eventually got the following message: "The Disk management console failed to connect to the remote computer because the Disk Management remoting service is not in the Windows Firewall exception list. Add the Disk Management remoting service (dmremote.exe) to the Windows Firewall exception list and try again." So I opened the Windows Firewall, went to the exceptions tab, clicked "Add", clicked "Browse...", located "dmremote.exe" in the system32 folder and added it to the list. The USB stick then worked fine. Just to make sure, I unchecked "dmremote.exe" in the exception list, restarted the computer and plugged the stick in and it behaved as previously. I then removed the stick, added "dmremote.exe" back to the exception list, restarted the computer, and the stick worked fine. Bizzare eh! I guess the next question for those of us with an insatiable curiosity is "Why the hell does the firewall interfere with USB sticks and why does it not interfere with any of my other USB devices (especially the ZIP drive which is another form of USB mass storage device). Anyway, thanks again for your suggestions. Alex |
#9
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GA7VAXP USB Sticks do not work
Alex wrote:
Bizzare eh! I guess the next question for those of us with an insatiable curiosity is "Why the hell does the firewall interfere with USB sticks and why does it not interfere with any of my other USB devices (especially the ZIP drive which is another form of USB mass storage device). Hi Alex - Glad I could be of assistance. You've asked a really good question! Googling around on the subject wasn't very productive, so if you come across an answer to your question please post it here so we'll all be able to learn from the experience. Have a great weekend! |
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