Dell has changed it policy on OS disk

My point was if the dispute is through the credit card company, they will
reject it after review, because Dell did not do anything wrong. The CDs
were available at the time of purchase for $10. They were not chosen.

Ah, OK, makes sense now. I either read out of context or didn't grasp
what the person meant by "dispute". I thought it meant "dispute with
Dell" who wouldn't give him CDs.

I am very happy with Dell's new policy. In the past I would have to
call Dell and have the CDs sent out. Now it's a lot simpler -- just
pay $10 which seems fair.

Kevin

I don't know what you mean by his dispute will fail. I have always
been able to get the install CD's by calling Dell. I let them know
right off the bat that I am very dissatisfied and they have always
sent it.

It is mind boggling why they don't include the CD's.

Simple...

In the big scheme of things, far fewer people request the CDs than those that don't.

I'd imagine that Dell saves *big* bucks!

Notan

Hi, I read the thread out of context. For the people who aren't
knowledgeable about computers, it's a shame that Dell doesn't include
the CDs. Somewhere down the road they may need them. For me I like
the solution now, but for others who don't know much about computers
and the value of having that disk, it's not good.

Kevin

1) $$$

2) MS probably pressured them since these CD's are probably a big source for
illegal installs.

3)Tech support. Imagine the average user faced with rebuilding their PC and
holding a stack of CDs in their hands. Having a restore partition allows
Tech Support to easily say "To restore your PC to factory condition, you
need to...". and cuts costs...

--
Regards,
Hank Arnold

"Kevin K. Fosler" wrote in message
...

It is mind boggling why they don't include the CD's.

On Sun, 12 Feb 2006 06:41:12 -0500, "Hank Arnold"
wrote:

2) MS probably pressured them since these CD's are probably a big source for
illegal installs.
Dell XP CD are tied to a Dell BIOS on the Motherboard.
Other Big OEM's do the same. The install ony runs if it finds "The OEM
Brand" of hardware.

Steve Urbach wrote:
On Sun, 12 Feb 2006 06:41:12 -0500, "Hank Arnold"
wrote:

2) MS probably pressured them since these CD's are probably a big source for
illegal installs.
Dell XP CD are tied to a Dell BIOS on the Motherboard.
Other Big OEM's do the same. The install ony runs if it finds "The OEM
Brand" of hardware.

Not so, at least not with the Dell OS CD's. If you're installing it on a
Dell you can skip activation; otherwise, you'll have to enter the COA
for the non Dell box and go thru normal activation (which has never been
a problem in my experience).

There seems to be a LOT of partial, inaccurate, or misguided info in
this thread.
I think I can clear up pretty much all of it.
Last year Dell began including a recovery partition on their systems.
At that point, the CDs for the system beacame an option that the
customer could select at time of purchase. If the customer didn't
select the option for their recovery CDs, then they weren't sent.
Why, do you ask? There are several reasons that influenced this
decision. It is amazing how many people actually lose/misplace/throw
out/lend their CDs. (Also funny how these situations also seem to be
Dells fault, according to many customers).
Another consideration is that many of the peopel that call in to tech
support are not as skilled as many of the people that are
contributing to this site. They get frustrated. It is easy to bring
up a boot menu or rearrange the boot order if you know how, but VERY
difficult if you don't. The recovery partition is a very effective
way to simplify the reload process.
It is also worthy to note that generally speaking, the people who have
difficulty booting to the OS cd also expect that a reload should be
done in about the same amount of time that it takes to install their
greeting card/favourite game/isp/etc software. They get upset when
the reload process takes several hours. Also, they often have a great
deal of difficulty not trying to mess with things during the reload,
which can lead to having to redo it. The reimage from the recovery
partition takes roughly 10-15 minutes at most.
Don't have your recovery CDs? No problem. Call up and request them.
They will be shipped out with no questions asked if you are still
within your warranty period. There is no need to get angry, or to
demand a supervisor in order to get your CDs.
You can download all of your Drivers from the Dell website quite
easily. You can also burn a copy of the Dell folder from your HDD,
which has all of your drivers in it.
I hope this clears up most of your questions or concerns.

In article , lid (Axalon) wrote:
[SNIP]
I hope this clears up most of your questions or concerns.

While it's always nice to meet an optimist, I really don't think
you've made sufficient allowance for the level of paranoia in some
folk over there. ;-)


Cheers, Phred.

--
LID