If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
SCAMMED by DELL
Made the mistake of ordering a 21" Planar monitor from Dell's site a few
weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Steph |
#2
|
|||
|
|||
Call them to get a RMA and return your system if it is within the 30 day
period. It might get their attention. And realistically, you haven't been able to evaluate the system without the monitor. I'd call ASAP. Might start sending email to document your trail too. "Steph" wrote in message gy.com... Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Steph |
#3
|
|||
|
|||
Thanks for the advice, PC. I attempted to do just that, and was told today
there was nothing I could do to cancel the system while "In Production" -- of course, the reps I've spoken to in the past, Uma, Daniel, Rachel, and Love have all stated they would cancel the order, yet it's all placating BS. I even referenced an email from "Sheena" stating that the order can be cancelled, yet it's akin to battling windmills here -- I was told flat-out today but the Dell US Sales rep. that since it's in production I have to wait until the status changes, unreal. I wouldn't believe this treatment is possible, had I not experienced it first-hand. OMG, never again... Steph "PC-Gladiator" wrote in message ... Call them to get a RMA and return your system if it is within the 30 day period. It might get their attention. And realistically, you haven't been able to evaluate the system without the monitor. I'd call ASAP. Might start sending email to document your trail too. "Steph" wrote in message gy.com... Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Steph |
#4
|
|||
|
|||
Steph wrote:
Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Did you pay with a credit card? If so, dispute the charges. Larry |
#5
|
|||
|
|||
"Lawrence Glasser" wrote in message
... Steph wrote: Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Did you pay with a credit card? If so, dispute the charges. Larry Right, would do that, but they simply re-auth. the charge every five days -- it hasn't showed on the statement, just a repeated VISA auth. Steph |
#6
|
|||
|
|||
Call your credit card company and ask that they deny the re-auth. No
payment no system! "Steph" wrote in message gy.com... "Lawrence Glasser" wrote in message ... Steph wrote: Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Did you pay with a credit card? If so, dispute the charges. Larry Right, would do that, but they simply re-auth. the charge every five days -- it hasn't showed on the statement, just a repeated VISA auth. Steph |
#7
|
|||
|
|||
Will do!
Steph "PC-Gladiator" wrote in message ... Call your credit card company and ask that they deny the re-auth. No payment no system! "Steph" wrote in message gy.com... "Lawrence Glasser" wrote in message ... Steph wrote: Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Did you pay with a credit card? If so, dispute the charges. Larry Right, would do that, but they simply re-auth. the charge every five days -- it hasn't showed on the statement, just a repeated VISA auth. Steph |
#8
|
|||
|
|||
Steph wrote:
"Lawrence Glasser" wrote in message ... Steph wrote: Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Did you pay with a credit card? If so, dispute the charges. Larry Right, would do that, but they simply re-auth. the charge every five days -- it hasn't showed on the statement, just a repeated VISA auth. Credit card companies won't dispute charges until the charges actually go through. Until then, at least with respect to a credit card dispute, you may be SOL. Sorry. Larry |
#9
|
|||
|
|||
Someone is feeding you a line. The Planar is not manufactured by Dell. It
is not wharehoused by Dell. It is one of thousands of accessories that Dell sells. It is easy to cancel. Just call customer service and ask to speak to a supervisor ASAP. Be polite but firm. "Steph" wrote in message gy.com... Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Steph |
#10
|
|||
|
|||
No, I realize Dell doesn't mfr. the Planar, they're made by Planar I've
finally got some head-way and was told a moment ago that they will cancel the order if not shipped in the next 48 hours -- to be certain there is not a lag between fulfillment and update. Time will tell. Steph "WSZsr" wrote in message ... Someone is feeding you a line. The Planar is not manufactured by Dell. It is not wharehoused by Dell. It is one of thousands of accessories that Dell sells. It is easy to cancel. Just call customer service and ask to speak to a supervisor ASAP. Be polite but firm. "Steph" wrote in message gy.com... Made the mistake of ordering a 21" Planar monitor from Dell's site a few weeks ago... Order states, "InProduction" and was to ship two weeks ago from vendor stock. They continue to re-auth. the VISA charge every 5 days, yet absolutely refuse to cancel the order after 7 email and 10 phone requests to cancel. Making matters worse, when I do get through to India or Panama CS reps, they offer to cancel, yet when I call back they state that there are "no notes on my screen pertaining to any request from you" I've got a pc and no monitor, fabulous... There should be a support group for those hosed by Dell service. Steph |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Goodbye Dell, Hello IBM or Toshiba? | Giganews | Dell Computers | 56 | October 4th 05 12:29 PM |
Dell is just a shitty, unethical, inefficient company | PC Gladiator | Dell Computers | 18 | June 23rd 04 05:06 PM |
Is Dell P1110 21" monitor the same as Liyama S102GT 21" monitor? | private person | Homebuilt PC's | 0 | February 25th 04 04:56 PM |
Goodbye Dell. Hello (recommendations?) | Giganews | Dell Computers | 8 | November 14th 03 01:03 AM |
FYI - Letter Sent to Dell | Tim S. | Dell Computers | 31 | November 9th 03 08:01 AM |