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Avoid Circuit City
This is unbelievable. IMO, Avoid Circuit City at all costs after what they
just pulled on me. I went in on Monday to buy an HP Notebook model ZX5160. They were offering an additional $250 off and with a $100 rebate the price was $1199. I saw their model ZX5040US for $199 after rebates. That has a dedicated memory for the video and firewire. But it was out of stock and they didn't know if any were coming in. I specifically told the salesman that I'd be back Wednesday after researching the 2nd computer. I show up this afternoon and the $250 Circuit City Rebate is gone. I'm told it ended Sunday night. This almost came to blows as the sales manager first infers I didn't see it,then tells me the guy we found who helped me wasn't from the computer section so he can't be expected to know a rebate ends. I told him that wasn't my problem and that his refusal to honor the price was a "stupid decision." Then he tells me he isn't stupid and get ****ed off. I as ked him how he was ****ed off when I was getting screwed? He insisted he wasn't screwing me and that he was trying to work with me. I asked him how, by now tralking me into paying $1349 for the same computer I wanted to walk out the door with on Monday? I then had to tell him to listen carefully as I didn't say he was stupid. I said he was making a stupid managerial decision as I walked in the door with cash, his salesman [who suddenly wasn't a real salesman] spoke to me about the two different notebooks, and I said I'be be back to buy one Wednesday. I had to explain to him that if the sale ended Monday [now another saleman intervenes and tells me it ended Monday not Sunday] then the onus is on the salesman to try to sell me one Monday by telling me the rebate ended. He goes back into "I can't manufacture a store rebate." to which I told him he could do whatever he wanted to do and write up an explanation. His comment then was that at $1199 he was losing money. I asked how he was losing money if he was selling it at that price all last week! Avoid Circuit City. They remind me of a place called TOPS in NJ years ago. They just wanted to sell you a service contract and be out the door with you. Mike |
#2
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In cases like that, you ask for a written (not verbal) rain check indicating
the product and price. Then it is their problem. "MikeW" wrote in message ... This is unbelievable. IMO, Avoid Circuit City at all costs after what they just pulled on me. I went in on Monday to buy an HP Notebook model ZX5160. They were offering an additional $250 off and with a $100 rebate the price was $1199. I saw their model ZX5040US for $199 after rebates. That has a dedicated memory for the video and firewire. But it was out of stock and they didn't know if any were coming in. I specifically told the salesman that I'd be back Wednesday after researching the 2nd computer. I show up this afternoon and the $250 Circuit City Rebate is gone. I'm told it ended Sunday night. This almost came to blows as the sales manager first infers I didn't see it,then tells me the guy we found who helped me wasn't from the computer section so he can't be expected to know a rebate ends. I told him that wasn't my problem and that his refusal to honor the price was a "stupid decision." Then he tells me he isn't stupid and get ****ed off. I as ked him how he was ****ed off when I was getting screwed? He insisted he wasn't screwing me and that he was trying to work with me. I asked him how, by now tralking me into paying $1349 for the same computer I wanted to walk out the door with on Monday? I then had to tell him to listen carefully as I didn't say he was stupid. I said he was making a stupid managerial decision as I walked in the door with cash, his salesman [who suddenly wasn't a real salesman] spoke to me about the two different notebooks, and I said I'be be back to buy one Wednesday. I had to explain to him that if the sale ended Monday [now another saleman intervenes and tells me it ended Monday not Sunday] then the onus is on the salesman to try to sell me one Monday by telling me the rebate ended. He goes back into "I can't manufacture a store rebate." to which I told him he could do whatever he wanted to do and write up an explanation. His comment then was that at $1199 he was losing money. I asked how he was losing money if he was selling it at that price all last week! Avoid Circuit City. They remind me of a place called TOPS in NJ years ago. They just wanted to sell you a service contract and be out the door with you. Mike |
#3
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"Lil' Dave" wrote in
news:wnSqc.46168$pJ1.20466@lakeread02: In cases like that, you ask for a written (not verbal) rain check indicating the product and price. Then it is their problem. Well, they had the one I walked in to buy in stock and I took no note of anything that I saw in the store stating it ended. My telling the salesman that I'd be back in 2 days should have alreted him to saying that the sale was/might be over. I don't believe anything stating its end was there as I was comparing two machines that were not next to each other and even took the card on Monday from one notebook to place it next to another and went down to see if there was anything other than the 64 MB dedicated graphics card. In fact it couldn't have been there. I've been researching notebooks at Best Buy, HP online, and Circuit City for a month. I have always clicked the rebates to see when they end. Some end in a week [to try to get you in the door] and some end in Sept/Oct. The $250 one read as a Circuit City Rebate with no date as the HP ones had dates. And I did not just click each computer once. This has been a long process of researching which one to purchase. I have written Circuit City online. I told them of the incident and that I will gladly purchase it online [which I could have] if they make things right. If they don't I'll just write a macro and post the message every few weeks for a year. They will lose more in sales over this than any alledged loss they take selling me it for $1199. Thanks, Mike |
#4
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"MikeW" wrote in message ... This is unbelievable. IMO, Avoid Circuit City at all costs after what they just pulled on me. Multiposting dumbass... answered in another group. |
#5
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"MikeW" wrote in message ... "Lil' Dave" wrote in news:wnSqc.46168$pJ1.20466@lakeread02: In cases like that, you ask for a written (not verbal) rain check indicating the product and price. Then it is their problem. Well, they had the one I walked in to buy in stock and I took no note of anything that I saw in the store stating it ended. My telling the salesman that I'd be back in 2 days should have alreted him to saying that the sale was/might be over. Why? You hadn't even decided on what laptop you wanted. You were still researching. If you can't be bothered to read the signs, why should the salesman care? |
#6
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#7
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On Wed, 19 May 2004 18:25:00 -0500, MikeW wrote:
This is unbelievable. IMO, Avoid Circuit City at all costs after what they just pulled on me. I went in on Monday to buy an HP Notebook model ZX5160. They were offering an additional $250 off and with a $100 rebate the price was $1199. Most sales end on a Sunday. You should have grabbed it when you saw it. |
#8
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bill wrote in
news:MPG.1b15e6dc4b469af3989732@localhost: You don't know much about big retail outfits do you. Well, I did work my way through college in one. And I know that back then, if the customer was wronged you could do anything to complete the sale. They chose not to. I also was raised that a man's word is his bond. This is just another indication of the mess we are in. MikeW |
#9
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"Noozer" wrote in
news:EVVqc.538847$oR5.252657@pd7tw3no: Why? You hadn't even decided on what laptop you wanted. You were still researching. If you can't be bothered to read the signs, why should the salesman care? This is such fun. I walked in to buy one model. Then I saw one with a dedicated 64 MB of RAM. He didn't have it in stock and thought they might be in by the time I came back Wednesday. Nice try. You have a nice day, MikeW |
#10
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"Jay Cee" wrote in news:c8gr54$oq5$1@nntp-stjh-01-
01.rogers.nf.net: screw em, take your biz elsewhere and enjoy whatever you buy.... Thank you for being the voice of reason out in a wilderness full of people who must screw people whenever they can from reading the inane responses on this issue. I don't need the money. I have plenty as this $250 does not make or break me. It is principle. I look at them doing this as not only being outrageous and foolish, but it takes away buying two seats to a great concert. IOW, they are taking my money and ****ing it away when they wrote down the price of both units that I was looking at. MikeW |
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