problem with ATI Radeon 9800 Pro - please help

"tobe" wrote in message ...
Adam wrote:
"rms" wrote in message
...
I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.
Most likely the fan on the card has failed. If the card was not covered
by warranty I'd say take it off and clean and lube it with Inox. But just
send it in.

rms


Another good suggestion to try. Thanks!

I found a place (not online) that has the PCI VGA coolers in stock.
Since I'm paranoid about sending the video card away and
not getting it back, I decided to try-out some work-arounds and
maybe learn some things.

Learning is fine, but the thing IS still under warranty.

Do NOT do anything that anyone could remotely say voided the warranty.

If the fan has failed, you could, if not under warranty, replace the
fan, but the heat from the failed fan may conceivably have decreased the
life span of the card (if the card actually works at all with a new
fan). Therefore, the best bet is to return the card and get a new one.
Make sure the new card's warranty is the same (?2 years) from the date
you install the new one. Also, with the new card, make sure to check
the fan often! Some video cards are famous for fan failures. Better
replacement fans are available on-line (AFTER the warranty runs out).

Makes good sense. Thanks!

I won't mess with the video card while
it is still under warranty. I'll just try the PCI VGA cooler for
now and see how things go. If that doesn't work,
back to ATI it goes.

Geez, life would be hell without helpful gurus ...

"Adam" wrote in message
t...

"Larry" wrote in message
. ..

"Adam" wrote in message
t...
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.



I had same card same problem, took the fan off and bought a cheap chipset
fan and mouted it on top of the sink, then I put an extra slot fan under
it
to help. worked for a while but dont be surprised if it burns up, it you
do
any gaming that makes it toasty. ATI of course has only a 2 year
warranty,
thats why anytime I buy a video card I buy a BFG nvidia card....lifetime
guarantee....and I've used it, had one fail...mailed it on Monday they
had
my replacement on the porch by thursday....very impressive.


Wouldn't taking the video card apart void the warranty?

With this type of technology, 2 years is about a lifetime. ;o)



Yes that would void the warranty, if it still underwarranty get it replaced
or repaired, It has to have a working fan. I am suprised that it still under
warranty?I Bought my Raedon 9800 like 6 or 7 years ago....they still selling
it?

Your video card overheated and failed. Time for a new one.

--
---------------------
DaveW
"Adam" wrote in message
t...
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

"Adam" wrote in message ...

"RobV" wrote in message ...
Adam wrote:
"RobV" wrote in message
...
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.


Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.


Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.

"Larry" wrote in message
news

"Adam" wrote in message
t...

"Larry" wrote in message
. ..

"Adam" wrote in message
t...
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.



I had same card same problem, took the fan off and bought a cheap chipset
fan and mouted it on top of the sink, then I put an extra slot fan under
it
to help. worked for a while but dont be surprised if it burns up, it you
do
any gaming that makes it toasty. ATI of course has only a 2 year
warranty,
thats why anytime I buy a video card I buy a BFG nvidia card....lifetime
guarantee....and I've used it, had one fail...mailed it on Monday they
had
my replacement on the porch by thursday....very impressive.


Wouldn't taking the video card apart void the warranty?

With this type of technology, 2 years is about a lifetime. ;o)



Yes that would void the warranty, if it still underwarranty get it replaced
or repaired, It has to have a working fan. I am suprised that it still under
warranty?I Bought my Raedon 9800 like 6 or 7 years ago....they still selling
it?


It's now no longer available by the seller. Otherwise,
I would have sent it back to the seller for a replacement.
I probably bought the last of the bunch. That's why it was
not very expensive.

No-no-no ... that's not what I want to hear ... please no.


"DaveW" wrote in message . ..
Your video card overheated and failed. Time for a new one.

--
---------------------
DaveW
"Adam" wrote in message
t...
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Adam wrote:
"Adam" wrote in message ...
"RobV" wrote in message ...
Adam wrote:
"RobV" wrote in message
...
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.
Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)
As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.


Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.


I don't know why you feel that the fan will go out in a few months. I
bought my 9700 Pro new 5 years ago and it has run fine 24x7 since then.
The only problem with overheating I ever had with the card was the
case's ventilation wasn't sufficient, but a PCI slot fan fixed that problem.

Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Look at :
http://www.xlr8yourmac.com/Graphics/...r_install.html

Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


I use 3 X 9800 Pro and 1 x 9800XT video cards with no problems. All
computers are running XP Pro.
I have had no problems with the stock coolers on these cards although I have
read where it might be better to fit bigger aftermarket coolers. As I type
this my 9800XT is running at 35 degrees C. (Everest) so I have left the
stock cooler alone untill such times as I need to replace a fan.
I did have trouble once with the molex connector on one of the cards. I
guess I must not have pressed the PSU connector in hard enough and that
caused a bad connection to the card blackening one of the pins. I cleaned
the pin and socket and all is well again. the problems I was having at that
time sounded like the problems you are having.
You could also try getting a friend to run your card in his computer just to
see how it goes.

"Michael W. Ryder" wrote in message
...
Adam wrote:
"Adam" wrote in message ...
"RobV" wrote in message
...
Adam wrote:
"RobV" wrote in message
...
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.
Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)
As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.


Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.


I don't know why you feel that the fan will go out in a few months. I
bought my 9700 Pro new 5 years ago and it has run fine 24x7 since then.
The only problem with overheating I ever had with the card was the
case's ventilation wasn't sufficient, but a PCI slot fan fixed that problem.

I'm only using history as an indicator of what "might" (not "will") come.
Different models are geared toward different markets. For example,
high-end, entry-level, etc. So, the quality of components will
likely be better for some models than others.