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#31
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jeffc wrote in message ... Rod Speed wrote jeffc wrote ameijers wrote But if OP is sure about what the tags say, I'd theorize the shop was out of 80s and/or the tech called up the build sheet from the website, and put back 'original equipment'. 9 out of ten customers would never have known the difference. Everyone keeps missing the fact that they did not (were not supposed to) change the hard drive for this work. It is a reasonable thing to try if the second power supply behaved the same as the first. But they would have told them they did it. You dont know that the monkey he has communicated with is the same monkey that did that swap when testing or that the monkey that did the swap documented that etc. It couldn't be an "honest mistake" if they told him they only ran diagnostics on the drive. Corse it could be just lousy communication/ honest mistake about what was actually done. |
#32
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"George L." wrote in message ...
I took my Compaq equipped with 80 gig HD to ****USA but got back a 40 gig. My data wasn't lost, but the drive is definitely smaller, according to the BIOS and the label on the HD. The repair center denies that they replaced the drive and said that they only ran a diagnostic on it. I have the receipt for the original HD (was an upgrade) and registered its serial no., but the repair center says that it's not enough proof. Repair shops sometime substitute parts for testing and then forget to put back the originals. But fraud does happen, and I've had 2 experiences with hard drive downgrades like that, both where the shop "forgot" to restore all the partitions. It seems that high-priced video cards are the most likely targets for this now because other components are so cheap. Protect yourself by copying down the model and serial numbers of every drive, video card, and memory module, and write them on the original work order, along with "return old parts to customer." |
#33
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W7TI wrote in message ... (do_not_spam_me) wrote Repair shops sometime substitute parts for testing and then forget to put back the originals. __________________________________________________ _______ Not likely they would *mount* a HD just to test it, is it? Just unplug the cables from the old and let the new one hang for a few minutes. With the system freezing at random times, you'd likely have to run the alternative for more than a few minutes to see if its the drive thats causing the freezes and some drives get stinking hot used like that, because they rely on conduction to the metal drive bay stack to get rid of most of the heat. I was a TV repairman for years. That's how repair guys think. Yes, but things can be different with PC hard drives and its generally easy enough to screw the drive into the bay stack. |
#34
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On Mon, 13 Oct 2003 18:13:19 GMT, "Colin Watters"
wrote: wrote in message .. . Why would they swap drives? There's no economic incentive to do so; there's not enough involved to make it worth their while. He said his 80G was an upgrade. Perhaps they assumed it was a "standard" model and replaced it with what they thought that model had? ..or perhaps they just had a 40G handy and didn't check? While possible, IMO it's highly improbable. These places like to make money. If they need to change a drive to check what will work, they usually charge for it. On top of that, there's no reason to do a copy from one drive to another to check the drive; just install the new drive, and see what happens. Doing a copy takes time that's not needed if you're not charging to change the drive. If they were assuming the original was a "standard" drive, why did they replace it without charging for the replacement? Even if it was a warranty replacement, they would charge for the copying. -- Bill Replace "g" with "a" Experience is what you get when you expected something else. |
#35
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On Tue, 14 Oct 2003 04:43:45 +1000, "Rod Speed"
wrote: wrote in message .. . George L wrote Do computer repair centers ever replace HDs with smaller ones and not tell customers? I took my Compaq equipped with 80 gig HD to ****USA but got back a 40 gig. My data wasn't lost, but the drive is definitely smaler, according to the BIOS and the label on the HD. My original problem was that the computer would freeze or blue screen every other day, and changing the PS didn't help. Apparently the original PS was bad and the second one was inadequate because the repair center put in yet another, and the computer has been rock solid ever since. The repair center denies that the replaced the drive and said that they only ran a diagnostic on it. I have the receipt for the original HD (was an upgrade) and registered its serial no., but the repair center says that it's not enough proof. What can I do? Unless you can actually prove thatt he drive in question was actually in the box when you took it into the store, you'll be hard pressed to win any action. A receipt only shows that you bought the drive, not that it was in the box when you took it in. Dunno, he clearly aint got what is listed on the original receipt anymore. What original receipt? The OP says he has a receipt forthe drive; he didn't say the receipt was for the system. Why would they swap drives? There's no economic incentive to do so; there's not enough involved to make it worth their while. Sure, but that doesnt mean some monkey didnt put the wrong size drive in the box when replacing the original, by accident, say when testing that possibility for the freezes when the second power supply behaved the same way as the first. But that doesn't explain the copy. Copying takes time, and these places make their money charging for such work. I have a hard time believing the tech would replace the drive, do an image/copy, and not document it. -- Bill Replace "g" with "a" Experience is what you get when you expected something else. |
#36
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On Mon, 13 Oct 2003 11:45:03 -0700, W7TI wrote:
On Mon, 13 Oct 2003 10:38:24 -0700, wrote: A receipt only shows that you bought the drive, not that it was in the box when you took it in. _________________________________________________ ________ A receipt by itself neither proves nor disproves anything. Its function is to backup what the plaintiff testifies, and the testimony is what the judge is going to give the most weight to - if it's believable. Right. The OP says, "I have the receipt for the original HD (was an upgrade)..." The receipt is for the drive, not the system, and says nothing about the drive being in the system when it was taken to ****USA. -- Bill Replace "g" with "a" Experience is what you get when you expected something else. |
#37
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On Mon, 13 Oct 2003 15:37:45 -0500, frankg wrote:
I think you have a legal case (especially if the hd was included with the system and you have the receipt for the system purchase) if the store refuses to cooperate. "I have the receipt for the original HD (was an upgrade)..." The OP's receipt for the drive does not put the drive in the system. -- Bill Replace "g" with "a" Experience is what you get when you expected something else. |
#38
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On Tue, 14 Oct 2003 07:09:23 +1000, "Rod Speed" wrote:
frankg wrote in message .. . Generally you're wrong Nope. but technically you can be right Corse he's right. (these links explain in better detail) .... Read the links I supplied and they answer it correctly. I'm not going to waste my time arguing with people who think they know it all. |
#39
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frankg wrote in message ... Rod Speed wrote frankg wrote Generally you're wrong Nope. but technically you can be right Corse he's right. (these links explain in better detail) .... Read the links I supplied None of those are any news to me. and they answer it correctly. Dont say anything different to what I said with FAT32 partitions over 32GB with Win2K. I'm not going to waste my time arguing with people who think they know it all. Even you should be able to bull**** your way out of your predicament better than that pathetic effort. |
#40
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wrote in message ... Colin Watters wrote wrote Why would they swap drives? There's no economic incentive to do so; there's not enough involved to make it worth their while. He said his 80G was an upgrade. Perhaps they assumed it was a "standard" model and replaced it with what they thought that model had? ..or perhaps they just had a 40G handy and didn't check? While possible, IMO it's highly improbable. Nope, not when the system was randomly freezing and the obvious candidate, the power supply had already been tried. These places like to make money. If they need to change a drive to check what will work, they usually charge for it. They cant charge for it if it wasnt the problem. On top of that, there's no reason to do a copy from one drive to another to check the drive; just install the new drive, and see what happens. Not a viable approach if it only freezes or BSODs every other day and a power supply swap didnt fix that. Doing a copy takes time that's not needed if you're not charging to change the drive. It may well be needed to pin down just what is causing the freeze or bsod every other day. If they were assuming the original was a "standard" drive, why did they replace it without charging for the replacement? Most likely that was an attempt to see if that was the reason for the freeze or bsdo every other day, after the power supply had already been swapped and the problem remained. Even if it was a warranty replacement, they would charge for the copying. They cant, legally. |
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