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Probably off topic: How do I find out which Microsoft Office 2016 license is in use on which machine?
Probably off topic, but I can't find an active USENET group for
Microsoft licensing: How do I find out which Microsoft Office 2016 license is in use on which machine? I know all my Product Key/machines and I see the licenses, but not which license is used for which Product Key. For an unknown reason, Microsoft Office 2016 decided that it needed to be reactivated. The activation procedure asks you to login to what turns out is an office.com/myacount account. It found 3 licenses, but didn't tell me how to figure out which was the one I used for the machine in the past. I went to the site in a browser and saw the 3 licenses, but all the page says is you have a license for this many computers and then tells you how to install the software. The web site does not say which of the licenses have how many machines are using the license (In my case each license is for one machine and all 3 licenses should already have been in use.) Microsoft gives directions for finding the Product Key when the software is activated (in case you lost the label and find in the future that you need to activate the software again) However the (re)activation path failed because the license that I arbitrarily chose had already been used. (Well yes, I'm trying to re-activate) Microsoft phone support says I should be able to reinstall and activate using any one of the 3 licenses, but a) that didn't work, even though the one I tried was actually the correct one and b) a Microsoft web page says if you make a DVD you have to use the correct license since the DVDs will actually be different. I eventually got the software activated using 1-866-412-7141, which I had to find by following a path that explained the "telephone activation is no longer supported" error, but I still don't see a way to deactivate a license or determine from the web site that I have license with an available activation. Microsoft phone support said the web page was supposed to have the Product Keys and some information to identify the machines that were using each Product Key, but they couldn't help me since I couldn't see the information. (I think that it is possible that THEY see the information and are supposed to be able to use the information to set things right, but that the 2 people I spoke to didn't understand what I wanted or didn't want to help me.) |
#2
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Probably off topic: How do I find out which Microsoft Office 2016license is in use on which machine?
On 1/28/2017 7:32 PM, Mark F wrote:
Probably off topic, but I can't find an active USENET group for Microsoft licensing: How do I find out which Microsoft Office 2016 license is in use on which machine? I know all my Product Key/machines and I see the licenses, but not which license is used for which Product Key. For an unknown reason, Microsoft Office 2016 decided that it needed to be reactivated. The activation procedure asks you to login to what turns out is an office.com/myacount account. It found 3 licenses, but didn't tell me how to figure out which was the one I used for the machine in the past. I went to the site in a browser and saw the 3 licenses, but all the page says is you have a license for this many computers and then tells you how to install the software. The web site does not say which of the licenses have how many machines are using the license (In my case each license is for one machine and all 3 licenses should already have been in use.) Microsoft gives directions for finding the Product Key when the software is activated (in case you lost the label and find in the future that you need to activate the software again) However the (re)activation path failed because the license that I arbitrarily chose had already been used. (Well yes, I'm trying to re-activate) Microsoft phone support says I should be able to reinstall and activate using any one of the 3 licenses, but a) that didn't work, even though the one I tried was actually the correct one and b) a Microsoft web page says if you make a DVD you have to use the correct license since the DVDs will actually be different. I eventually got the software activated using 1-866-412-7141, which I had to find by following a path that explained the "telephone activation is no longer supported" error, but I still don't see a way to deactivate a license or determine from the web site that I have license with an available activation. Microsoft phone support said the web page was supposed to have the Product Keys and some information to identify the machines that were using each Product Key, but they couldn't help me since I couldn't see the information. (I think that it is possible that THEY see the information and are supposed to be able to use the information to set things right, but that the 2 people I spoke to didn't understand what I wanted or didn't want to help me.) You might want to run the free copy of Belarc Advisor on your machines. If you print out the results say to a PDF file you will have a record of what licenses the machines are using as well as more stuff about the PC's than most users care to know about. http://www.belarc.com/free_download.html |
#3
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Probably off topic: How do I find out which Microsoft Office 2016 license is in use on which machine?
On Sat, 28 Jan 2017 22:23:26 -0600, GlowingBlueMist
wrote in part: You might want to run the free copy of Belarc Advisor on your machines. If you print out the results say to a PDF file you will have a record of what licenses the machines are using as well as more stuff about the PC's than most users care to know about. http://www.belarc.com/free_download.html Belarc Advisor is a nice program and I have it, but it doesn't address my issue. I know what the Product Key is for the computer. The Microsoft Office site knows that I have 3 licenses under the username and actually knows which licenses are activated. The problem is that the Microsoft Office Site page: https://stores.office.com/myaccount/...uth=0&fromAR=3 only tells me that there are various licenses attached to the account and when they were attached to the account, but it let me see if the license is being used for an activated copy at current time. It shows a date for each license, but I don't know if that is when the license was connected to the account or if that date is changed to a different date by an activation. From Microsoft support I found out that THEY see the activation count, date of activation, and something to describe which machine has the activation. I was told that since I couldn't see the information when I use the interface they couldn't help me. On the other application side, when Microsoft Office 2016 asks to be activated it asks which license you want to use for the activation, but no hint as to which is the right one to use: at best you are given some date associated with the license, but if you had two activations done on the same day you don't know which one to use. When you select a license to use it says something indicating that it is a valid license so you think you are done with activation, but it turns out you are not. As soon as try to do anything it says it has to activate it. In my case, by luck, I actually picked the license that was used for the initial activation of Office 2016 on the machine, but which the machine somehow forgot about, and I got an error message saying the license was already in use, rather then OK you are now reactivated. Although in this case since I actually picked the correct license it wouldn't have helped me to try the other possible licenses, but it turns out you can't try activating with another license without uninstalling the software and re-installing it. If you have install from your own DVD you still need to get activated, but probably can't. If you install from the Microsoft Office web site you are supposed to automatically get activated, but you had to make sure that you use the license that you used the first time (and have no sure way of knowing which is correct if you have two licenses with the same day) If you make a DVD from the Microsoft Office web site you still have to make it from the proper license. Two different Microsoft phone support people said I could use any license for the account for the re-activation in the first place, but A) that doesn't make sense and B) it didn't work when I accidentally used the correct license. Searching on the web found Microsoft pages that said you have to use the correct license, told you how to figure the Product Key if you needed to, but didn't give a procedure for finding out which license had which product key, but I didn't need this information since I already had the Product Key, wasn't asked for it during activation, had no way to see which Product Key was in use by which license, and re-activation didn't work even though I accidentally use license that had been used for an activation on the machine in the past. On 1/28/2017 7:32 PM, Mark F wrote: Probably off topic, but I can't find an active USENET group for Microsoft licensing: How do I find out which Microsoft Office 2016 license is in use on which machine? I know all my Product Key/machines and I see the licenses, but not which license is used for which Product Key. For an unknown reason, Microsoft Office 2016 decided that it needed to be reactivated. The activation procedure asks you to login to what turns out is an office.com/myacount account. It found 3 licenses, but didn't tell me how to figure out which was the one I used for the machine in the past. I went to the site in a browser and saw the 3 licenses, but all the page says is you have a license for this many computers and then tells you how to install the software. The web site does not say which of the licenses have how many machines are using the license (In my case each license is for one machine and all 3 licenses should already have been in use.) Microsoft gives directions for finding the Product Key when the software is activated (in case you lost the label and find in the future that you need to activate the software again) However the (re)activation path failed because the license that I arbitrarily chose had already been used. (Well yes, I'm trying to re-activate) Microsoft phone support says I should be able to reinstall and activate using any one of the 3 licenses, but a) that didn't work, even though the one I tried was actually the correct one and b) a Microsoft web page says if you make a DVD you have to use the correct license since the DVDs will actually be different. I eventually got the software activated using 1-866-412-7141, which I had to find by following a path that explained the "telephone activation is no longer supported" error, but I still don't see a way to deactivate a license or determine from the web site that I have license with an available activation. Microsoft phone support said the web page was supposed to have the Product Keys and some information to identify the machines that were using each Product Key, but they couldn't help me since I couldn't see the information. (I think that it is possible that THEY see the information and are supposed to be able to use the information to set things right, but that the 2 people I spoke to didn't understand what I wanted or didn't want to help me.) You might want to run the free copy of Belarc Advisor on your machines. If you print out the results say to a PDF file you will have a record of what licenses the machines are using as well as more stuff about the PC's than most users care to know about. http://www.belarc.com/free_download.html |
#4
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Probably off topic: How do I find out which Microsoft Office 2016license is in use on which machine?
On 1/30/2017 7:17 AM, Mark F wrote:
On Sat, 28 Jan 2017 22:23:26 -0600, GlowingBlueMist wrote in part: You might want to run the free copy of Belarc Advisor on your machines. If you print out the results say to a PDF file you will have a record of what licenses the machines are using as well as more stuff about the PC's than most users care to know about. http://www.belarc.com/free_download.html Belarc Advisor is a nice program and I have it, but it doesn't address my issue. I know what the Product Key is for the computer. The Microsoft Office site knows that I have 3 licenses under the username and actually knows which licenses are activated. The problem is that the Microsoft Office Site page: https://stores.office.com/myaccount/...uth=0&fromAR=3 only tells me that there are various licenses attached to the account and when they were attached to the account, but it let me see if the license is being used for an activated copy at current time. It shows a date for each license, but I don't know if that is when the license was connected to the account or if that date is changed to a different date by an activation. From Microsoft support I found out that THEY see the activation count, date of activation, and something to describe which machine has the activation. I was told that since I couldn't see the information when I use the interface they couldn't help me. On the other application side, when Microsoft Office 2016 asks to be activated it asks which license you want to use for the activation, but no hint as to which is the right one to use: at best you are given some date associated with the license, but if you had two activations done on the same day you don't know which one to use. When you select a license to use it says something indicating that it is a valid license so you think you are done with activation, but it turns out you are not. As soon as try to do anything it says it has to activate it. In my case, by luck, I actually picked the license that was used for the initial activation of Office 2016 on the machine, but which the machine somehow forgot about, and I got an error message saying the license was already in use, rather then OK you are now reactivated. Although in this case since I actually picked the correct license it wouldn't have helped me to try the other possible licenses, but it turns out you can't try activating with another license without uninstalling the software and re-installing it. If you have install from your own DVD you still need to get activated, but probably can't. If you install from the Microsoft Office web site you are supposed to automatically get activated, but you had to make sure that you use the license that you used the first time (and have no sure way of knowing which is correct if you have two licenses with the same day) If you make a DVD from the Microsoft Office web site you still have to make it from the proper license. Two different Microsoft phone support people said I could use any license for the account for the re-activation in the first place, but A) that doesn't make sense and B) it didn't work when I accidentally used the correct license. Searching on the web found Microsoft pages that said you have to use the correct license, told you how to figure the Product Key if you needed to, but didn't give a procedure for finding out which license had which product key, but I didn't need this information since I already had the Product Key, wasn't asked for it during activation, had no way to see which Product Key was in use by which license, and re-activation didn't work even though I accidentally use license that had been used for an activation on the machine in the past. On 1/28/2017 7:32 PM, Mark F wrote: Probably off topic, but I can't find an active USENET group for Microsoft licensing: How do I find out which Microsoft Office 2016 license is in use on which machine? I know all my Product Key/machines and I see the licenses, but not which license is used for which Product Key. For an unknown reason, Microsoft Office 2016 decided that it needed to be reactivated. The activation procedure asks you to login to what turns out is an office.com/myacount account. It found 3 licenses, but didn't tell me how to figure out which was the one I used for the machine in the past. I went to the site in a browser and saw the 3 licenses, but all the page says is you have a license for this many computers and then tells you how to install the software. The web site does not say which of the licenses have how many machines are using the license (In my case each license is for one machine and all 3 licenses should already have been in use.) Microsoft gives directions for finding the Product Key when the software is activated (in case you lost the label and find in the future that you need to activate the software again) However the (re)activation path failed because the license that I arbitrarily chose had already been used. (Well yes, I'm trying to re-activate) Microsoft phone support says I should be able to reinstall and activate using any one of the 3 licenses, but a) that didn't work, even though the one I tried was actually the correct one and b) a Microsoft web page says if you make a DVD you have to use the correct license since the DVDs will actually be different. I eventually got the software activated using 1-866-412-7141, which I had to find by following a path that explained the "telephone activation is no longer supported" error, but I still don't see a way to deactivate a license or determine from the web site that I have license with an available activation. Microsoft phone support said the web page was supposed to have the Product Keys and some information to identify the machines that were using each Product Key, but they couldn't help me since I couldn't see the information. (I think that it is possible that THEY see the information and are supposed to be able to use the information to set things right, but that the 2 people I spoke to didn't understand what I wanted or didn't want to help me.) You might want to run the free copy of Belarc Advisor on your machines. If you print out the results say to a PDF file you will have a record of what licenses the machines are using as well as more stuff about the PC's than most users care to know about. http://www.belarc.com/free_download.html Sorry suggestion did not help. Since I retired I switched over to LibreOffice and no longer have Microsoft's Office to play around with. Hopefully someone else on the newsgroup will have a better suggestion. |
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