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#1
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Can you help, does my printer need a new fuser or something else???
Hi I have a HPLJ 5200 that I have to look after and it is out of
warranty - It will not print if the paper is placed in tray 2 or 3 but will if it is in the manual feed tray, tray 3. If I try to print from tray 2 or 3 the paper does not get all the way through to the top - it always gets stuck. Below is the output from printers event log. Could someone explain this to me? Thanks for your time Dannyboy 50 14832 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 49 14831 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 48 14830 13.20.00 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER 47 14838 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 46 14811 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 45 14810 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 44 14809 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 43 14736 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 42 14735 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 41 14734 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 40 14733 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 39 14732 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 38 14731 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 37 14730 50.4 Printer Error 36 14730 13.20.00 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER 35 14732 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 34 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 33 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 32 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 31 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 30 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 29 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 28 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 27 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 26 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 25 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 24 14627 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 23 14626 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 22 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 21 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 20 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 19 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 18 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 17 14620 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 16 14618 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 15 14616 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 14 14608 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 13 14607 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 12 14606 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 11 14605 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 10 14604 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 9 14603 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 8 14602 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 7 14601 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 6 14600 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 5 14527 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 4 14526 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 3 14525 13.02.00 PAPER FEED 1, PAPER STOPPED JAM 2 13671 13.05.00 FUSER OUTPUT, PAPER LATE JAM 1 13670 13.05.00 FUSER OUTPUT, PAPER LATE JAM |
#2
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Can you help, does my printer need a new fuser or somethingelse???
I had a similar problem with a 4350 printer and it was a sensor that
was bad. I believe I was told the sensor was still seeing the paper in the printer and would send a jam signal. Sometime a good cleaning will cure the problem. |
#3
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Can you help, does my printer need a new fuser or something else???
DannyBoy wrote:
Hi I have a HPLJ 5200 that I have to look after and it is out of warranty - It will not print if the paper is placed in tray 2 or 3 but will if it is in the manual feed tray, tray 3. If I try to print from tray 2 or 3 the paper does not get all the way through to the top - it always gets stuck. Below is the output from printers event log. Could someone explain this to me? Thanks for your time Dannyboy snip It is extremely unlikely that this is a fuser problem, in fact I would say it can't be based on your description and the error codes you posted. If you separate tray 3 from the printer do you still get jams from tray 2? Does the jam occur every page? Did both trays suddenly exhibit this failure at the same time? Is there any sign of damage to the leading edge of the paper when it stops in the printer, however slight? Sensors can fail but it is a very rare occurence. It may be worth carefully blowing out the paper path using dry compressed air (available in a can) but remove as much toner from the paper path as you can before you do this and expect the first 10 or more pages to be printed afterwards to be quuite dirty. Most likely this is a feed roller issue and you are getting "paper late" due to the roller not picking up the paper. Does the paper have a scuff mark on it roughly in the centre very near the top of the page (these can be quite hard to see). You can remove the feed roller and clean it with a damp cloth, if it improves performance a little then you need to replace the rollers and separation pads in trays 2 and 3. If you need the part numbers and instructions on replacement (very easy on this printer) let me know. Tony MS MVP Printing/Imaging |
#4
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Can you help, does my printer need a new fuser or somethingelse???
On 11 Apr, 22:14, Tony wrote:
DannyBoy wrote: Hi I have a HPLJ5200that I have to look after and it is out of warranty - It will not print if the paper is placed in tray 2 or 3 but will if it is in the manual feed tray, tray 3. If I try to print from tray 2 or 3 the paper does not get all the way through to the top - it always gets stuck. Below is the output from printers event log. Could someone explain this to me? Thanks for your time Dannyboy snip It is extremely unlikely that this is a fuser problem, in fact I would say it can't be based on your description and the error codes you posted. If you separate tray 3 from the printer do you still get jams from tray 2? Does the jam occur every page? Did both trays suddenly exhibit this failure at the same time? Is there any sign of damage to the leading edge of the paper when it stops in the printer, however slight? Sensors can fail but it is a very rare occurence. It may be worth carefully blowing out the paper path using dry compressed air (available in a can) but remove as much toner from the paper path as you can before you do this and expect the first 10 or more pages to be printed afterwards to be quuite dirty. Most likely this is a feed roller issue and you are getting "paper late" due to the roller not picking up the paper. Does the paper have a scuff mark on it roughly in the centre very near the top of the page (these can be quite hard to see). You can remove the feed roller and clean it with a damp cloth, if it improves performance a little then you need to replace the rollers and separation pads in trays 2 and 3. If you need the part numbers and instructions on replacement (very easy on this printer) let me know. Tony MS MVP Printing/Imaging Hi thanks for posting a relpy I have been away fro a few days and have not been able to get back in touch sooner - Anyway I have removed tray 3 from the printer and still have got paper jams from tray 2. Yes paper jams on every occassion. I dont know how long the printer has been failing as I am new here and users can not tell me if both trays 2 and 3 both failed at same time. Paper is fine /w regards to its leading egde. I have not as yet tried the clear the paper pathway with compressed air though I will do so and also I will try to clean the feed roller as I believe that there is a slight mark on print jobs near the top of the paper. I must say thanks for your help and If the above advise does not work than I will be back in touch to get the part numbers Regards Dan |
#5
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Can you help, does my printer need a new fuser or something else???
DannyBoy wrote:
On 11 Apr, 22:14, Tony wrote: DannyBoy wrote: Hi I have a HPLJ5200that I have to look after and it is out of warranty - It will not print if the paper is placed in tray 2 or 3 but will if it is in the manual feed tray, tray 3. If I try to print from tray 2 or 3 the paper does not get all the way through to the top - it always gets stuck. Below is the output from printers event log. Could someone explain this to me? Thanks for your time Dannyboy snip It is extremely unlikely that this is a fuser problem, in fact I would say it can't be based on your description and the error codes you posted. If you separate tray 3 from the printer do you still get jams from tray 2? Does the jam occur every page? Did both trays suddenly exhibit this failure at the same time? Is there any sign of damage to the leading edge of the paper when it stops in the printer, however slight? Sensors can fail but it is a very rare occurence. It may be worth carefully blowing out the paper path using dry compressed air (available in a can) but remove as much toner from the paper path as you can before you do this and expect the first 10 or more pages to be printed afterwards to be quuite dirty. Most likely this is a feed roller issue and you are getting "paper late" due to the roller not picking up the paper. Does the paper have a scuff mark on it roughly in the centre very near the top of the page (these can be quite hard to see). You can remove the feed roller and clean it with a damp cloth, if it improves performance a little then you need to replace the rollers and separation pads in trays 2 and 3. If you need the part numbers and instructions on replacement (very easy on this printer) let me know. Tony MS MVP Printing/Imaging Hi thanks for posting a relpy I have been away fro a few days and have not been able to get back in touch sooner - Anyway I have removed tray 3 from the printer and still have got paper jams from tray 2. Yes paper jams on every occassion. I dont know how long the printer has been failing as I am new here and users can not tell me if both trays 2 and 3 both failed at same time. Paper is fine /w regards to its leading egde. I have not as yet tried the clear the paper pathway with compressed air though I will do so and also I will try to clean the feed roller as I believe that there is a slight mark on print jobs near the top of the paper. I must say thanks for your help and If the above advise does not work than I will be back in touch to get the part numbers Regards Dan Dan Is the mark at the very top of the paper in the center, like a scuff? If so, I would put money on it being the feed roller. Good luck Tony Tony MS MVP Printing/Imaging |
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