Problems installing new ATI drivers - help!

I went to the www.ati.com page today to download the new Catalyst 3.5
drivers for my Radeon 9700 Pro. I downloaded both the Display Driver file
and the ATI Control Panel file to my desktop.

I had deleted my old ATI drivers and ATI control panel under Add/Remove
Programs, rebooted, and was ready to install the new drivers.

I double click on the Display Driver file Icon on my desktop to open its
InstallShield Wizard, I click NEXT, the program zips by on my screen...and
then nothing. I'm left at the Desktop with a InstallShield program bar on
the taskbar at the bottom of the screen, but clicking it does nothing. It
almost seems like the install program might be running in the background,
but I sat there staring at my screen for a half hour, and still nothing.

Basically, it seems like the InstallShield Wizard program just hangs up
right after I run it.

I've tried this multiple times, with the same results. And I've disabled
everything in the system tray (including my antivirus program) before trying
to install the drivers, so I don't think there's anything else running that
might cause a conflict. CTRL-ALT-DELETE shows the InstallShield as the only
process running (but if it's running, it's not doing anything).

Any suggestions?

My system:

Dell 4550

Pent IV 2.66 GHz

1 GB Memory

ATI Radeon 9700 Pro videocard

Jamie Parker wrote:
: I've tried this multiple times, with the same results. And I've disabled
: everything in the system tray (including my antivirus program) before trying
: to install the drivers, so I don't think there's anything else running that
: might cause a conflict. CTRL-ALT-DELETE shows the InstallShield as the only
: process running (but if it's running, it's not doing anything).

FWIW, all manufacturer/retail drivers failed to install on my Radeon 9000 Pro.
Dell did not include the drivers on my 'Drivers/Install Disk,' nor on their
website that I could see, but only on the retail-looking Radeon book and CD
that shipped with my system.

That CD seems pretty important now. I guess I could have tried fishing around
the Dell support site using similar or older models if worse came to worse.

Try this. Attempt to install the drivers. It will extract the files to
your hard drive them attempt to install them and fail. Then go to device
managerdisplay adapterdriverupdate driver. Select "don't search" and use
the "have disk option". Point to the directory that the extracted files are
in. That always worked for me with ATI.


"Jamie Parker" wrote in message
...
I went to the www.ati.com page today to download the new Catalyst 3.5
drivers for my Radeon 9700 Pro. I downloaded both the Display Driver file
and the ATI Control Panel file to my desktop.

I had deleted my old ATI drivers and ATI control panel under Add/Remove
Programs, rebooted, and was ready to install the new drivers.

I double click on the Display Driver file Icon on my desktop to open its
InstallShield Wizard, I click NEXT, the program zips by on my screen...and
then nothing. I'm left at the Desktop with a InstallShield program bar on
the taskbar at the bottom of the screen, but clicking it does nothing.
It
almost seems like the install program might be running in the background,
but I sat there staring at my screen for a half hour, and still nothing.

Basically, it seems like the InstallShield Wizard program just hangs up
right after I run it.

I've tried this multiple times, with the same results. And I've disabled
everything in the system tray (including my antivirus program) before
trying
to install the drivers, so I don't think there's anything else running
that
might cause a conflict. CTRL-ALT-DELETE shows the InstallShield as the
only
process running (but if it's running, it's not doing anything).

Any suggestions?

My system:

Dell 4550

Pent IV 2.66 GHz

1 GB Memory

ATI Radeon 9700 Pro videocard