If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
clean install - cannot connect ?
Hi,
My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, -- Cynthia I don't read Hotmail - To mail me: cynthiag at canadiensfan dot com |
#2
|
|||
|
|||
i have seen problems surface with otherwise perfectly reliable modems after
installing service pack 2. the simple solutions of which are to uninstall service pack 2 or get new modem drivers. "Cynthia G" wrote in message . .. Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, -- Cynthia I don't read Hotmail - To mail me: cynthiag at canadiensfan dot com |
#3
|
|||
|
|||
"Cynthia G" wrote in message
. .. Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, -- Cynthia I don't read Hotmail - To mail me: cynthiag at canadiensfan dot com Christopher Muto wrote: i have seen problems surface with otherwise perfectly reliable modems after installing service pack 2. the simple solutions of which are to uninstall service pack 2 or get new modem drivers. Thank you - unfortunately, I hadn't gotten to Service Pack 2, yet (have the CD, and that's the next step). Still at SP1. -- Cynthia I don't read Hotmail - To mail me: cynthiag at canadiensfan dot com |
#4
|
|||
|
|||
On Mon, 11 Oct 2004 22:13:48 -0400, Cynthia G wrote in
: Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. The modem not being detected sounds like a driver problem. Look on the first modem and see if you can find a brand name or model number or hopefully both. Then go to the manufacturers website and see if you can get some Windows XP drivers for it. As for not being able to connect with the second modem, I don't know why you wouldn't be able to connect. Possibly a driver problem there as well since you said the machine locks up and I didn't see you mention installing any drivers except the generic Windows XP ones. Try and find drivers for that one if you can't for the first one. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? It's my opinion that this would not be a better idea. Dave -- You can talk about us, but you can't talk without us! US Army Signal Corps!! http://www.geocities.com/davidcasey98 Remove IH8SPAM to reply by email! |
#5
|
|||
|
|||
Have you installed the drivers from the disk that came with the
modem(instead of the default xp generic driver)? Also try clearing the NVRAM in the BIOS and restore defaults.( To do this you can go to the DELL web site http://support.dell.com/support/edocs/systems/dkub/) Try changing the PCI slot. If it still locks up, try swapping it with a good known modem. Tim. "Cynthia G" wrote in message ... Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, |
#6
|
|||
|
|||
"David Casey" wrote in message ... On Mon, 11 Oct 2004 22:13:48 -0400, Cynthia G wrote in : Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. The modem not being detected sounds like a driver problem. Look on the first modem and see if you can find a brand name or model number or hopefully both. Then go to the manufacturers website and see if you can get some Windows XP drivers for it. As for not being able to connect with the second modem, I don't know why you wouldn't be able to connect. Possibly a driver problem there as well since you said the machine locks up and I didn't see you mention installing any drivers except the generic Windows XP ones. Try and find drivers for that one if you can't for the first one. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? It's my opinion that this would not be a better idea. Dave Thanks for the reply and opinion. Unfortunately, the 1st modem has no brand name on it and XP gave it a Standard modem driver (it's an ISA model). The 2nd one was in an old computer listed as "LT win modem" and XP installed the drive "Lucent Win Modem" - I assume these are the same driver, newer version. I have another modem at home that came with my newer Dell Dim 4550. I think it's a winmodem, but I have Dell's disk with it. Someone else suggested that I install the chipset drivers, but are these necessary on this older system? (XPS T800r PIII) because I don't remember installing or updating anything the last time I installed XP on it and there were no other yellow exclamation points in Device Manger except the 1st modem, and none after the change to the 2nd modem. This is driving me nuts, because I've done about 8 or 9 clean XP installs on 3 different systems, including the one now with problems, and have *never* had anything fail like this. Thanks again, Cynthia I don't read Hotmail. To mail me: cynthiag at canadiensfan dot com |
#7
|
|||
|
|||
"tim" wrote in message om... Have you installed the drivers from the disk that came with the modem(instead of the default xp generic driver)? Also try clearing the NVRAM in the BIOS and restore defaults.( To do this you can go to the DELL web site http://support.dell.com/support/edocs/systems/dkub/) Try changing the PCI slot. If it still locks up, try swapping it with a good known modem. Tim. I would - if I knew which modem it was. It's an ISA and I think it came with the machine - Win98. It *was* a good modem until yesterday after the clean re-install of XP SP1. But, then I put in another PCI modem, obviously in another slot and it is recognized and dials - but no actual connection. I have another modem to try next weekend - with it's driver disk. After that, I'll try clearing the NVRAM. Thanks. Cynthia I don't read Hotmail. To mail me: cynthiag at canadiensfan dot com "Cynthia G" wrote in message ... Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, |
#8
|
|||
|
|||
ahha! xp does not support isa very well! that is likely your problem... is
there a pci slot available? there is a $20 PCI modem on sale at staples with week with a $20 rebate... http://reviews.cnet.com/4520-3672_7-...ml?legacy=cnet "Cynthia G" wrote in message . .. "David Casey" wrote in message ... On Mon, 11 Oct 2004 22:13:48 -0400, Cynthia G wrote in : Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. The modem not being detected sounds like a driver problem. Look on the first modem and see if you can find a brand name or model number or hopefully both. Then go to the manufacturers website and see if you can get some Windows XP drivers for it. As for not being able to connect with the second modem, I don't know why you wouldn't be able to connect. Possibly a driver problem there as well since you said the machine locks up and I didn't see you mention installing any drivers except the generic Windows XP ones. Try and find drivers for that one if you can't for the first one. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? It's my opinion that this would not be a better idea. Dave Thanks for the reply and opinion. Unfortunately, the 1st modem has no brand name on it and XP gave it a Standard modem driver (it's an ISA model). The 2nd one was in an old computer listed as "LT win modem" and XP installed the drive "Lucent Win Modem" - I assume these are the same driver, newer version. I have another modem at home that came with my newer Dell Dim 4550. I think it's a winmodem, but I have Dell's disk with it. Someone else suggested that I install the chipset drivers, but are these necessary on this older system? (XPS T800r PIII) because I don't remember installing or updating anything the last time I installed XP on it and there were no other yellow exclamation points in Device Manger except the 1st modem, and none after the change to the 2nd modem. This is driving me nuts, because I've done about 8 or 9 clean XP installs on 3 different systems, including the one now with problems, and have *never* had anything fail like this. Thanks again, Cynthia I don't read Hotmail. To mail me: cynthiag at canadiensfan dot com |
#9
|
|||
|
|||
keep in mind that this computer has two serial ports, and your isa modem,
and potentially usb devices emulating serial ports... you may have to disable one of the other ports in order to get this one to fly... but with a newer pci type 'software' (aka 'win'dows) type modem the com port can be something other than com1/3 or com2/4 which would avoid resource conflicts... "Cynthia G" wrote in message . .. "tim" wrote in message om... Have you installed the drivers from the disk that came with the modem(instead of the default xp generic driver)? Also try clearing the NVRAM in the BIOS and restore defaults.( To do this you can go to the DELL web site http://support.dell.com/support/edocs/systems/dkub/) Try changing the PCI slot. If it still locks up, try swapping it with a good known modem. Tim. I would - if I knew which modem it was. It's an ISA and I think it came with the machine - Win98. It *was* a good modem until yesterday after the clean re-install of XP SP1. But, then I put in another PCI modem, obviously in another slot and it is recognized and dials - but no actual connection. I have another modem to try next weekend - with it's driver disk. After that, I'll try clearing the NVRAM. Thanks. Cynthia I don't read Hotmail. To mail me: cynthiag at canadiensfan dot com "Cynthia G" wrote in message ... Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, |
#10
|
|||
|
|||
"Cynthia G" wrote in message
... Hi, My sister has my old Dell XPST800r, PIII 800MHz, 384MB or 512MB (don't remember) Ram, 20GB PM, 60GB PS, which has been running XP for a while. My sister managed to get a couple of phone home type viruses and the annoying constant checkdisk at every boot, at about the same time. Since, she also wanted to change her husband's account to Limited and create a new one for her daughter, and since she's been using the thing under my username since I gave it to her, I figured I might as well re-format and start over. It's always been a good - and fairly simple - idea in the past. So, the format, partition (from XP CD) install goes fine, and I want to activate, so I try to go online - no way. In Device Manager the modem says "cannot start". I delete and re-install the modem, but no help. I've never had to install any drivers for the thing before and have no idea what modem it is (it could be any of three or four I've had around over the years) - XP just recognized it and it worked before. I've had DSL for long enough that I simply don't remember anything about modem configuration. I set it up to be dialling from Canada, my area code and put in the correct phone number (it's for my DSL dial up service). So, I take it out and put in another one. It shows up fine in Device Manager, and dials fine. I can hear the tones of communication, but eventually I get the error that the other computer did not reply. While it is actively trying to connect - the entire system is frozen - nothing works, not even CTRL-ALT-DEL. I cannot figure out what I've done wrong - I don't live in the same neighbourhood as the PC and my sister and hubby are pretty hopeless, so I'm stuck with this problem. I'm going back over there next weekend. Any ideas, advice, links would be greatly appreciated. I wish I knew more so that I could offer useful advice here instead of always asking for (and getting) help. Would it be better to clean install WIn98 (the original OS on the system) and upgrade to XP? TIA, "Cynthia G" wrote in message . .. "tim" wrote in message om... Have you installed the drivers from the disk that came with the modem(instead of the default xp generic driver)? Also try clearing the NVRAM in the BIOS and restore defaults.( To do this you can go to the DELL web site http://support.dell.com/support/edocs/systems/dkub/) Try changing the PCI slot. If it still locks up, try swapping it with a good known modem. Tim. I would - if I knew which modem it was. It's an ISA and I think it came with the machine - Win98. It *was* a good modem until yesterday after the clean re-install of XP SP1. But, then I put in another PCI modem, obviously in another slot and it is recognized and dials - but no actual connection. I have another modem to try next weekend - with it's driver disk. After that, I'll try clearing the NVRAM. Thanks. Cynthia Christopher Muto wrote: keep in mind that this computer has two serial ports, and your isa modem, and potentially usb devices emulating serial ports... you may have to disable one of the other ports in order to get this one to fly... but with a newer pci type 'software' (aka 'win'dows) type modem the com port can be something other than com1/3 or com2/4 which would avoid resource conflicts... Yes, I understand - however I could find no COM conflicts and I did try various disabling. As for XP not lining ISA (as per your previous message) I didn't know it was ISA until it wouldn't work and I changed it for another PCI (Lucent Win Modem), which will dial but not connect. And also, it (1st Modem - ISA) was purring along happily in XP until I did the fresh install. Then, it "can not start" - was the only exclamation point in Device Manager. So, I tried changing to another modem from another PC and it will dial but not connect - and - it completely freezes the entire system while it is doing the dialing. I have received some adivce: 1. I have yet another modem - with it's own driver disk - to try. I'd prefer to not buy another one, because here in Montreal - the cheapest I can find is about $30 CAD. 2. I should check the BIOS to see if it was set to another type of OS. 3. I could try clearing out the NVRAM. 4. I could try starting with just XP (no SP1 - as was originally done) to see if I can get the original modem to work there, then upgrade. I assume SP2 (I have the CD) incorporates SP1?? I wish I could figure this out because spending this much time at my sister's house (this Monday and back this weekend) is not my idea of a good time! -- Cynthia I don't read Hotmail - To mail me: cynthiag at canadiensfan dot com |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Clean Windows Install from Powerspec "Restore" Disk? | [email protected] | Homebuilt PC's | 2 | December 29th 04 03:58 AM |
XP Prf Clean Install Problem.. | A Cowan | Homebuilt PC's | 5 | November 7th 04 05:34 AM |
Questions about a clean install of a 9600. | C.R.GRAHAM | Ati Videocards | 0 | September 15th 04 06:51 PM |
9600 Pro New MMC Install Hangs | webnuts4u | Ati Videocards | 2 | September 5th 04 11:16 PM |
Correct Install Order For Updating Software 8500DV | Johnny | Ati Videocards | 0 | August 4th 04 08:00 PM |