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#1
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Got replacement PNY card
Took about a month, but finally got my replacement TI4200 from PNY Verto.
Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. |
#2
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"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. |
#3
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m wrote in
: "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". |
#4
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"m" wrote in message
... m wrote in : "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". Heh. Lucky you. Some companies are not so generous. -- Robert Pendell |
#5
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On Wed, 19 Nov 2003 17:45:55 GMT, "Robert Pendell"
scribbled: Heh. Lucky you. Some companies are not so generous. MSI, for instance, seems to have no shortage of Ti4600 8x's... damn. -Slash -- "Ebert Victorious" -The Onion |
#6
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On Wed, 19 Nov 2003 17:09:15 +0000, m wrote:
Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". I was about to say you got a semi "downgrade", but now you have a decent replacement. Actually, myself and 2 others helped this guy replace his dead Ti4200. He had bought a COmpUSA-built gaming system with the TI4200, which failed about 6months in age... the had replaced it with a GF-5200. He noted that there was some noticable loss of performance... but wasnt sure since he JUST GOT IT. We told him about how he NEEDS to have an 5600 ultra to have an "EQUAL OR BETTER" product replacement. Thats the KEY, it cant be WORSE than what your paid for. But CompUSA went with the logic "5200 = better than 4200"... make sense, but they don't know **** about computers. We gave him links showing that ONLY the 5600U was equal or faster... it took a few visits to the store, but the manager went with it and replaced him properly... He HAD proof of what his true replacement was... either another TI4200 or something equal or faster. -- Remember when real men used Real computers!? When 512K of video RAM was a lot! Death to Palladium & WPA!! |
#7
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I replaced my TI4200 with a FX 5200.
The drop in performance was dramatic. If you deal with a company like Compusa, you ask for something in the same PRICE range. Make a stink. I returned the 5200 and got a 5900. Dramatic increase in performance over the 4200. Like what was said, keep a spare. I got my 4200 back and it is my spare. But I did get a 2 year extended warranty for the 5900. "Darthy" wrote in message ... On Wed, 19 Nov 2003 17:09:15 +0000, m wrote: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". I was about to say you got a semi "downgrade", but now you have a decent replacement. Actually, myself and 2 others helped this guy replace his dead Ti4200. He had bought a COmpUSA-built gaming system with the TI4200, which failed about 6months in age... the had replaced it with a GF-5200. He noted that there was some noticable loss of performance... but wasnt sure since he JUST GOT IT. We told him about how he NEEDS to have an 5600 ultra to have an "EQUAL OR BETTER" product replacement. Thats the KEY, it cant be WORSE than what your paid for. But CompUSA went with the logic "5200 = better than 4200"... make sense, but they don't know **** about computers. We gave him links showing that ONLY the 5600U was equal or faster... it took a few visits to the store, but the manager went with it and replaced him properly... He HAD proof of what his true replacement was... either another TI4200 or something equal or faster. -- Remember when real men used Real computers!? When 512K of video RAM was a lot! Death to Palladium & WPA!! |
#8
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On Fri, 21 Nov 2003 15:11:27 -0500, "Fred"
wrote: I replaced my TI4200 with a FX 5200. The drop in performance was dramatic. If you deal with a company like Compusa, you ask for something in the same PRICE range. Make a stink. I returned the 5200 and got a 5900. Dramatic increase in performance over the 4200. Like what was said, keep a spare. I got my 4200 back and it is my spare. But I did get a 2 year extended warranty for the 5900. They didn't "give" to you, did they... or they gave ya credit from your Ti4200 price towards the 5900? yeah.. typical CompUSA = no brains usually. -- Remember when real men used Real computers!? When 512K of video RAM was a lot! Death to Palladium & WPA!! |
#9
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On Wed, 19 Nov 2003 17:04:52 +0000,
m said... "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. First of all, PNY apparently treats its European customers better than its US customers. Our lifetime warranty is defined as follows: "Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product." So depending when you buy your card, your warranty may only be a few weeks or months, especially when considering how quickly video chipset technology evolves. OK, here's my PNY story: I currently have a 5 month old FX5200 with a really loud fan (the card itself is working fine). I call up PNY to ask if they can send me a new fan - they won't. They will only replace the entire card - that's their policy. They don't want end users messing with components on the card. I can understand that reasoning, so I agree to send the whole card. So I start the RMA process: name, address, etc. During this I find out that it will take at least two weeks to get the new card AFTER they have received mine. I can't afford to have my system down for two weeks or more, so I ask about cross-shipment. No problem, PNY just needs my credit card number, which is a standard practice for cross-shipment, so I reach for my credit card. Oh yeah, and there's a charge of $30.00 to cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on file for the few days it will take to get my card. It doesn't cost PNY anything to hold my CC #. I have NEVER heard of any company charging for cross-shipment. So those are my choices: 1) Send them my card, and have to buy another video card for my system for the (at least) two weeks it takes for them to send me a replacement, or 2) Pay them $30.00 to cross-ship the replacement for their defective product. I told them to cancel the RMA, and told the tech I was dealing with (who was cool about the whole thing, BTW) to pass it on to the powers-that-be at PNY that their policies just lost them a customer. Actually, two customers, as I have a friend who is shopping for a video card. He is now steering clear of PNY. I felt the need to share, as well. Joe |
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