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#21
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Gateway and Laptop support.
Well put. I've done quite a bit of service within warranty for name brand
boxes. If you send your name brand computer back for warranty service, there's no telling which computer you'll get back, your original or another refurb. And kiss your data and software goodbye. People generally value their data highly, but not enough to do regular backup. When the system starts to fail for whatever reason, I'm happy to get the call. None of which has to do with the OP's laptop experience, except that I work on laptops, too... Ben Myers On Thu, 01 Dec 2005 20:55:39 -0500, Ed wrote: On Wed, 30 Nov 2005 23:51:52 -0800, "pengulin" wrote: Q... I got it the first time I read it, but let's review. I don't think Ed was trying to imply there was any such animal as a white box laptop, but that white box Dealers in general (many of whom don't just service their own ****) are more service-oriented than the Compaqs, Dells, Gateways, etc.(who hardly service their own **** very well). It's so refreshing to see a person that can not only read but who reads all of the provided text and as a rare and special bonus... who can comprehend what they read. For example, how about this passage: -----Snip----- You will also get local support from the same person that usually built your toys in the first place even though they don't build laptops. -------- end Snip Amazing, isn't it.... what was actually said/written? You Sir, are a credit to a dying clan... the intellectual human that rose above simian mental constraints. white box Dealers in general (many of whom don't just service their own ****) are more service-oriented than the Compaqs, Dells, Gateways, etc.(who hardly service their own **** very well). However, most of our local white box dealers do service the Taiwanese boxes with the Sales and Marketing firm's names painted on them. And that is the Desktops and Laptops both at a more honest engagement than the poor owner would have had with the Sales and Marketing firm who's name is painted on the box. My last laptop (Gateway 450SX4) HD problem was analyzed by one of our local white box dealers for a $10 fee and then he sells me a replacement HD for $70 which I was able to put in (Real Easy on the 450). I see him replacing a lot of Back Lights on Dell laptops and have seen him with an HP scattered all over a bench before repairing it and getting it back together. People need to understand that they ARE NOT locked into whoever the Sales and Marketing firm is outsourcing the service for the laptops with their names painted on the sides. Again, people need to start searching out their local white box builders for **possible** service on their Sales and Marketing firm boxes no matter if it is a desktop or laptop. Of course, this is not to say that one should not utilize their warranty period when possible. Regards, Ed |
#22
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Gateway and Laptop support.
On Fri, 02 Dec 2005 15:59:56 GMT, ben_myers_spam_me_not @ charter.net
(Ben Myers) wrote: I've done quite a bit of service within warranty for name brand boxes. I am told by the local ones that I have worked with that they do more servicing of Brand Named OEM's that they do in building their own white boxes for sales. Now some will say that this is because the White Boxes are more expensive than the boxes with a Brand Named on the side. And, this is basically true with all these $299 pieces of OEM crap showing up on the market. But I think we have discussed before and agreed on the fact that in the "Long Run", the White Box is cheaper when looking at them as a quality assembly, selection of quality parts vs. selection of 2nd/3rd tier parts, local support usually from the same guy that built the system and who speaks your language and a box that is not proprietary making it more upgradable thus making its ability to stay current for a lot longer than the Proprietary OEM. Back to why they do more time servicing OEM's than building White Boxes.... I personally believe the reason is that the white boxes they built are not having to come back for service at the same rate these OEM's are. Thus, the OEM's are hogging all the shop time, ie. pieces of crap. If you send your name brand computer back for warranty service, there's no telling which computer you'll get back, your original or another refurb. True and most all parts replacements are either refurbs or parts harvested out of DOA's. We have all read stories on this exact forum where brand new monitors that arrive at the victim's house DOA are replaced by scratched up replacements when the victim just a week or so ago paid up front for a brand new monitor. Remember the one where the victim got a replacement for their brand new DOA Monitor that was ate up with tar and nicotine and the smell of smoke? None of which has to do with the OP's laptop experience, except that I work on laptops, too... Actually it has everything to do with it in light of the fact that it appears that the OP got taken to the cleaners by the OEM's outsourced low ball bid service supplier and now with this discussion, they and others not realizing it, may start searching out local white box builders for their laptop service. I would assume that the common consensus is that if all White Box builders do is build Desk Tops, then what would they know about a laptop. And I can see how that misconception can take hold. Regards, Ed |
#23
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Gateway and Laptop support.
"Ed" wrote in message I am told by the local ones that I have worked with that they do more servicing of Brand Named OEM's that they do in building their own white boxes for sales. Now some will say that this is because the White Boxes are more expensive than the boxes with a Brand Named on the side. And, this is basically true with all these $299 pieces of OEM crap showing up on the market. Just to add my 2 cents. My older gateways, I thought were gems, with decent support and great service, if you were courteous to them. They are still working to this day, in my home, as well as relatives who were handed down the machines to. An ocasional power supply and battery and they keep on ticking. The last two gateways, from about two years ago, were pieces of junk, that I wound up selling. I took the plunge and started building my own computers, using the retail parts of my choosing. Was it more expensive. Absolutely. But I have had very little if any problem with my builds, or builds I have done for other people. Most problems, for the builds I have done for other people, have been their cause. Not using virus protection, opening up files they shouldnt, not clearing caches, and the ocasional hard drive failure. On my two builds, the ONLY problem I ever had(and still have ) is on an antec case, a front fan, sometimes goes on when machine starts up, and sometimes I have to give a pencil start to it. Never been able to figure it out, and never wanted to take box out, to exchange the case. Cooling works just fine, even without the front fan. I will never buy for myself a pre assembled computer again. I got for fathers day last year, a gateway laptop, which has broken twice already. It was not my choice,. It was a gift , and would not buy again. Support people, were either extremely nice, or outright hostile. Should not be this way, but each time I sent it in, it came back fixed and came back quickly, but I dont trust the machine, and would not purchase again. I also sense it is starting to go bad again(I think the hard drive is going this time). So white box, build by myself or someone else is just fine for me. I cant compete on price, but I know my own computers like I know myself, plus I have a really true "customized computer". that can be easily upgraded and or modified. Much regards Jerry |
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