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#1
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I own a P5AD2 Deluxe motherboard. I had a BIOS flash freeze on me, and now I
can't start up my machine at all, not even to boot from a floppy or CD in order to reflash. As soon as I power on, I get the "System failed CPU test" voice message, and there isn't even any signal going to the monitor. I tried removing the CMOS battery and using the jumpers to clear CMOS, but nothing changed. What are my options at this point? Is there anything I can do to reflash the BIOS, or am I stuck getting an RMA from Asus? I know there are options for ordering a new BIOS chip to install oneself, but I'd rather not do that. Any other possibilities? |
#2
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XOffender wrote:
I own a P5AD2 Deluxe motherboard. I had a BIOS flash freeze on me, and now I can't start up my machine at all, not even to boot from a floppy or CD in order to reflash. As soon as I power on, I get the "System failed CPU test" voice message, and there isn't even any signal going to the monitor. I tried removing the CMOS battery and using the jumpers to clear CMOS, but nothing changed. What are my options at this point? Is there anything I can do to reflash the BIOS, or am I stuck getting an RMA from Asus? I know there are options for ordering a new BIOS chip to install oneself, but I'd rather not do that. Any other possibilities? http://www.amptron.com/documents/Recover.pdf |
#3
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"Gordon Scott" wrote in message
... http://www.amptron.com/documents/Recover.pdf Thanks very much for the link. Good information there. Unfortunately, neither of those methods help me. My machine doesn't even try to access the floppy drive when I power it on, so having a floppy in the drive with the BIOS on it doesn't help. And I can't hot-swap/hot-flash, as I don't have another motherboard with the same type of BIOS chip. I guess I'm left at the mercy of Asus, unless anyone else has a suggestion. |
#4
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also...you can not get an RMA for a bad flash. If you get an RMA and they
diagnose back to the flash you will be charged for the new board and/or recovery of the old. |
#5
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XOffender wrote:
"Gordon Scott" wrote in message ... http://www.amptron.com/documents/Recover.pdf Thanks very much for the link. Good information there. Unfortunately, neither of those methods help me. My machine doesn't even try to access the floppy drive when I power it on, so having a floppy in the drive with the BIOS on it doesn't help. And I can't hot-swap/hot-flash, as I don't have another motherboard with the same type of BIOS chip. I guess I'm left at the mercy of Asus, unless anyone else has a suggestion. The mobos don't have to be identical to do a hot flash. |
#6
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Here are your options directly from ASUS:
Dear Sir/Madam, Thank you for your support for our products! Please start by clearing the system c-mos memory following the procedure in your manual. Make sure the power AND the battery on the motherboard is removed before shorting the CLR RTC solder points or jumper pins. Short the pins for at least 20-30 seconds. If this is still not working, you can have your old BIOS chip reprogrammed or order a new, reprogrammed chip from us. ********************************** IMPORTANT ************************************************ ************************************************** ********************************************* Please refer to your manual to locate the BIOS chip on your motherboard. If the chip is removable, it will be fitted into a socket. Please be careful when removing the chip--do not damage the socket or the chip. Make sure you remove the chip from the socket, but DO NOT remove the socket from the motherboard. ************************************************** ********************************************* ************************************************** ********************************************* Here is the BIOS pricing guide, along with the procedure to obtain a new/reflashed BIOS chip. Pricing Guide for Continental United States Orders: REFLASHED CHIP - Customer mails in their BIOS chip. Flash sent UPS Ground (roughly 2-10 days)...$5.00 (this price covers S&H...the flash is free) Flash sent UPS Overnight (next day)...$20.00 (this price covers S&H...the flash is free) NEW CHIP New chip sent UPS Ground (roughly 2-10 days)...$25.00 (this price covers the chip and S&H) New chip sent UPS Overnight (next day)...$40.00 (this price covers the chip and S&H) Pricing Guide for Hawaii and Puerto Rico Orders: REFLASHED CHIP (Customer's original BIOS chip) Flash sent UPS 2nd Day (2 days)...$20.00 (this price covers S&H...the flash is free) Flash sent UPS Overnight (next day)...$30.00 (this price covers S&H...the flash is free) NEW CHIP New chip sent UPS 2nd Day (2 days)...$35.00 (this price covers the chip and S&H) New chip sent UPS Overnight (next day)...$55.00 (this price covers the chip and S&H) We can only ship UPS 2nd Day Air, or Overnight, to Hawaii. Pricing Guide for Canadian Orders: FLASHED OR NEW CHIP - Via FEDEX Ground Delivery $35.00 (USD, standard price for Canada) We cannot ship Overnight to Canada due to customs. Sending Bios Chips Through the Mail Make sure to include the BIOS chip, your name, mailing address, daytime phone number, motherboard model number, version of the BIOS you would like flashed and payment to the address below. ***************************IMPORTANT NOTICE************************* When you send a chip to be flashed, you must put the chip in a hard, protective container. If not, the chip could possibly arrive damaged. We DO NOT accept entire motherboards, only BIOS chips. Also, we do not accept damaged BIOS chips, so please package your BIOS securely (see the notice above). We can only send BIOS chips within the Continental United States, Hawaii and Canada. ************************************************** ****************** Methods of Payment To place an order over the phone, we accept MasterCard or Visa. If you choose to send payment through the mail, we accept personal checks (but not starter checks), company checks, and money orders. WE DO NOT HAVE A BILLING OPTION. If you wish to purchase a chip through the mail and want to pay with a credit card: DO NOT SEND CREDIT CARD INFORMATION THROUGH THE MAIL. Please attach a letter advising us to contact you for payment information. Please send BIOS chips to: ASUS Technology Attn: BIOS Dept 7100 Intermodal Drive Suite A Louisville, KY 40258 Please do not respond to this email. If you need further assistance please contact our BIOS department at 502-995-0883 x7172. ************************************************** ****************************** Please note that the following boards have BIOS chips that may be non-removable: CUSL2-C CUSL2 P4T P4T-E P4B CUR-DLS CUSI-FX If the BIOS chip is not in a socket, and is instead soldered directly to the motherboard, you must contact our RMA department for BIOS repairs. You may contact them by telephone @ 510-739-3777 option 3, or e-mail them at: Please provide your case number and your motherboard's serial number when contacting them. |
#7
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Have you tried to cold start the computer with your Asus installation CD that
came with the motherboard? I believe it should have a BIOS recovery feature, but not sure. Would be worth a try anyway. |
#8
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Update: I talked to Asus, and it was determined that I needed my BIOS chip
reflashed or needed a new one. They would have reflashed mine for free if I sent it in and paid for shipping, but I didn't want to wait any longer than necessary, so I just ordered a new chip with overnight shipping for $40 total. You can now order them right from the Asus website, without even having to speak to anyone, which is nice. Sucks having to spend money on something that their flash utility screwed up, but what can you do? All of my work data is on SATA drives in my non-function machine, and I don't have another SATA-capable computer here, so I can't access anything until I get up and running again. Anyway, thanks for all of the help. |
#9
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good luck....
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