Funny Dell chat session

Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following information is
a log of your session. Please save the log for your records.
Your session ID for this incident is 24392845.
Time Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's Technical
Support Chat! I hope you are doing well and thank you for waiting.My name is
Deepthi and I will be your personal Resolution Expert all through this chat
..I can be reached at if we happen to get disc"
onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will not
charge. I have tried other wall outlets and still does not work. Fortunately
I have other power supplies so I can charge her computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will not
charge. I have tried other wall outlets and still does not work. Fortunately
I have other power supplies so I can charge her computer.

Her S"
ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are calling in
for the system model studio 1535 and with the operating system windows
vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the same
system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge on the
battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used another
charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update and
check for the status of adapter in bios and then we need to decide what to
replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be kidding.
The charger is not working. Another charger works. Please replace the
original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead and
replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

Mike Marquis wrote:
Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following
information is a log of your session. Please save the log for your records.
Your session ID for this incident is 24392845.
Time Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's
Technical Support Chat! I hope you are doing well and thank you for
waiting.My name is Deepthi and I will be your personal Resolution Expert
all through this chat .I can be reached at if
we happen to get disc"
onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will
not charge. I have tried other wall outlets and still does not work.
Fortunately I have other power supplies so I can charge her computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will
not charge. I have tried other wall outlets and still does not work.
Fortunately I have other power supplies so I can charge her computer.

Her S"
ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are
calling in for the system model studio 1535 and with the operating
system windows vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the
same system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge on
the battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used another
charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update and
check for the status of adapter in bios and then we need to decide what
to replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be
kidding. The charger is not working. Another charger works. Please
replace the original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead and
replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

It is painfully obvious that the script monkey was trained to always
tell people to update a system BIOS. Why do you think they are called
script monkeys? ... Ben Myers

Ben Myers wrote:
Mike Marquis wrote:
Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following
information is a log of your session. Please save the log for your
records.
Your session ID for this incident is 24392845.
Time Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's
Technical Support Chat! I hope you are doing well and thank you for
waiting.My name is Deepthi and I will be your personal Resolution
Expert all through this chat .I can be reached at
if we happen to get disc"
onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply
has stopped working. The green light no longer lights and the computer
will not charge. I have tried other wall outlets and still does not
work. Fortunately I have other power supplies so I can charge her
computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply
has stopped working. The green light no longer lights and the computer
will not charge. I have tried other wall outlets and still does not
work. Fortunately I have other power supplies so I can charge her
computer.

Her S"
ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are
calling in for the system model studio 1535 and with the operating
system windows vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the
same system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge
on the battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used
another charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update
and check for the status of adapter in bios and then we need to decide
what to replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be
kidding. The charger is not working. Another charger works. Please
replace the original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead
and replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

It is painfully obvious that the script monkey was trained to always
tell people to update a system BIOS. Why do you think they are called
script monkeys? ... Ben Myers

Please...give the man the benefit of the doubt...'BIOS' is probably the
next entry in the index of his training manual after 'Battery'. He went
to the wrong page. You think it's so easy to offer technical support
when you don't know what the heck you're talking about?

Daddy

On Dec 29, 9:48*pm, "Mike Marquis" wrote:
Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following information is
a log of your session. Please save the log for your records.
Your session ID for this incident is 24392845.
Time *Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's Technical
Support Chat! I hope you are doing well and thank you for waiting.My name is
Deepthi and I will be your personal Resolution Expert all through this chat
.I can be reached at if we happen to get disc"
* onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will not
charge. I have tried other wall outlets and still does not work. Fortunately
I have other power supplies so I can charge her computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will not
charge. I have tried other wall outlets and still does not work. Fortunately
I have other power supplies so I can charge her computer.

Her S"
* ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are calling in
for the system model studio 1535 and with the operating system windows
vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the same
system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge on the
battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used another
charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update and
check for the status of adapter in bios and then we need to decide what to
replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be kidding.
The charger is not working. Another charger works. Please replace the
original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead and
replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

WOW, considering the hellish torment I went through on the phone with
them this is relatively good support (not really, but it is what it
is). Good look getting that product in the mail. A friend of mine had
an issue with them about seven months ago over a power supply and they
promised they would ship it and did not. He had to contact them two
more times before finally getting the part.

I actually suspect Dell is doing this on purpose knowing that a
certain percentage of customers will simply give up at some point and
remedy the problem outside of support. It just shows what a dirty,
filthy company they have become (here's looking at you Michael Dell
your company is **** are you proud of what it has become? Are you
proud that it bears your name?)

What have you been smokin'?

"RMZ" wrote in message
...

I actually suspect Dell is doing this on purpose knowing that a
certain percentage of customers will simply give up at some point and
remedy the problem outside of support. It just shows what a dirty,
filthy company they have become (here's looking at you Michael Dell
your company is **** are you proud of what it has become? Are you
proud that it bears your name?)

Power supply received today as promised.


"RMZ" wrote in message
...
On Dec 29, 9:48 pm, "Mike Marquis" wrote:
Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following information
is
a log of your session. Please save the log for your records.
Your session ID for this incident is 24392845.
Time Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's Technical
Support Chat! I hope you are doing well and thank you for waiting.My name
is
Deepthi and I will be your personal Resolution Expert all through this
chat
.I can be reached at if we happen to get disc"
onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will
not
charge. I have tried other wall outlets and still does not work.
Fortunately
I have other power supplies so I can charge her computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer will
not
charge. I have tried other wall outlets and still does not work.
Fortunately
I have other power supplies so I can charge her computer.

Her S"
ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are calling
in
for the system model studio 1535 and with the operating system windows
vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the same
system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge on
the
battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used another
charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update and
check for the status of adapter in bios and then we need to decide what to
replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be kidding.
The charger is not working. Another charger works. Please replace the
original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead and
replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

WOW, considering the hellish torment I went through on the phone with
them this is relatively good support (not really, but it is what it
is). Good look getting that product in the mail. A friend of mine had
an issue with them about seven months ago over a power supply and they
promised they would ship it and did not. He had to contact them two
more times before finally getting the part.

I actually suspect Dell is doing this on purpose knowing that a
certain percentage of customers will simply give up at some point and
remedy the problem outside of support. It just shows what a dirty,
filthy company they have become (here's looking at you Michael Dell
your company is **** are you proud of what it has become? Are you
proud that it bears your name?)

Mike Marquis wrote:
Power supply received today as promised.


"RMZ" wrote in message
...
On Dec 29, 9:48 pm, "Mike Marquis" wrote:
Thought someone might find this amusing:

=============================================
This is an automated email sent from Dell Chat. The following
information is
a log of your session. Please save the log for your records.
Your session ID for this incident is 24392845.
Time Details
12/28/2008 09:14:41PM Session Transferred to Agent (DEEPTHI_189930)
12/28/2008 09:14:46PM Session Started with Agent (DEEPTHI_189930)
12/28/2008 09:14:57PM Agent (DEEPTHI_189930): "Welcome to Dell's
Technical
Support Chat! I hope you are doing well and thank you for waiting.My
name is
Deepthi and I will be your personal Resolution Expert all through this
chat
.I can be reached at if we happen to get disc"
onnected.Ho may I help you today?
12/28/2008 09:14:58PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer
will not
charge. I have tried other wall outlets and still does not work.
Fortunately
I have other power supplies so I can charge her computer.

Her Service Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:08PM Mike Marquis: "My wife's laptop's power supply has
stopped working. The green light no longer lights and the computer
will not
charge. I have tried other wall outlets and still does not work.
Fortunately
I have other power supplies so I can charge her computer.

Her S"
ervice Tag is CDML2H1

Could you please replace this under warranty?
12/28/2008 09:15:47PM Agent (DEEPTHI_189930): "I will be happy to help
you.Let me check the details."
12/28/2008 09:16:08PM Mike Marquis: "Thank you"
12/28/2008 09:16:19PM Agent (DEEPTHI_189930): "You are welcome."
12/28/2008 09:18:05PM Agent (DEEPTHI_189930): "I see that you are
calling in
for the system model studio 1535 and with the operating system windows
vista."
12/28/2008 09:18:24PM Mike Marquis: "That's correct"
12/28/2008 09:18:57PM Agent (DEEPTHI_189930): "Is the issue with the same
system we are chatting on ?"
12/28/2008 09:19:10PM Mike Marquis: "No"
12/28/2008 09:19:30PM Agent (DEEPTHI_189930): "Fine."
12/28/2008 09:20:08PM Agent (DEEPTHI_189930): "May I know the charge
on the
battery?"
12/28/2008 09:20:37PM Mike Marquis: "It is fully charged. I used another
charger."
12/28/2008 09:21:01PM Agent (DEEPTHI_189930): "Could you please try to
charge with the same charger?"
12/28/2008 09:21:24PM Mike Marquis: "Did you read my initial message?"
12/28/2008 09:22:14PM Agent (DEEPTHI_189930): "Mike ,I read."
12/28/2008 09:22:29PM Agent (DEEPTHI_189930): "Let us do bios update and
check for the status of adapter in bios and then we need to decide
what to
replace."
12/28/2008 09:24:13PM Mike Marquis: "BIOS update? You have to be kidding.
The charger is not working. Another charger works. Please replace the
original. A BIOS update makes no sense."
12/28/2008 09:25:08PM Agent (DEEPTHI_189930): "Sure."
12/28/2008 09:25:15PM Agent (DEEPTHI_189930): "Please give me 2 minutes."
12/28/2008 09:25:28PM Mike Marquis: "Certainly"
12/28/2008 09:25:49PM Agent (DEEPTHI_189930): "Thank you."
12/28/2008 09:27:53PM Agent (DEEPTHI_189930): "Mike, I will go ahead and
replace the adapter."
12/28/2008 09:28:03PM Agent (DEEPTHI_189930): "May I have the shipping
address?"
snipped the rest.

I liked the part about updating the BIOS

WOW, considering the hellish torment I went through on the phone with
them this is relatively good support (not really, but it is what it
is). Good look getting that product in the mail. A friend of mine had
an issue with them about seven months ago over a power supply and they
promised they would ship it and did not. He had to contact them two
more times before finally getting the part.

I actually suspect Dell is doing this on purpose knowing that a
certain percentage of customers will simply give up at some point and
remedy the problem outside of support. It just shows what a dirty,
filthy company they have become (here's looking at you Michael Dell
your company is **** are you proud of what it has become? Are you
proud that it bears your name?)






Dirty, filthy? Well, cheap. Struggling. Cutting corners. Every
computer company is scrambling right now because collectively the entire
US did not run right out and buy brand new computers for Xmas. Only
about 50 people did in the entire country. ;) None of the computer
mfrs (actually, marketers. Design and assembly done elsewhere) are as
bad off as the Big Three automakers (Little Three, maybe?). Not yet,
anyway... Ben Myers