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#1
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Scanner - Dell 922 All-in-one printer/scanner RevA01 not scanning but does print
Hello and thanks for stopping by...
---I'm using three hyphens as brackets in this posting, to highlight the main points--- . Hope it helps and not annoys. Friends of mine ---can't scan--- with their Dell 922 All-in-one. They can print okay but not scan. We've tried installing the ---RevA00--- software and the new ---RevA04--- software, which appears only a month or so old. We had a ---software install error--- with A04. Runtime error with file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may have an '1' and not an 'L'. The scanner would not scan with RevA00 software either and there were no runtime errors then apparently. I've asked them to check for a scanner lock and they say there's one where the plug goes into the scanner and it automatically disengages. That may be a voltage switch, for their sake I hope that they don't create another problem there. So we've installed two software versions to no avail. AND They've had ---two Dell 922 units---. Dell replaced the first unit, which did not scan either. Maybe if someone has that file? or knows of any XP conflicts with it/AV software conflicts etc. That'd be great. Thanks Darren |
#2
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the scanner lock for this machine is under the scanner lid top left corner
as you look at it and chances are it is in the locked state if this is a 2nd brand new machine "Darren" wrote in message ... Hello and thanks for stopping by... ---I'm using three hyphens as brackets in this posting, to highlight the main points--- . Hope it helps and not annoys. Friends of mine ---can't scan--- with their Dell 922 All-in-one. They can print okay but not scan. We've tried installing the ---RevA00--- software and the new ---RevA04--- software, which appears only a month or so old. We had a ---software install error--- with A04. Runtime error with file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may have an '1' and not an 'L'. The scanner would not scan with RevA00 software either and there were no runtime errors then apparently. I've asked them to check for a scanner lock and they say there's one where the plug goes into the scanner and it automatically disengages. That may be a voltage switch, for their sake I hope that they don't create another problem there. So we've installed two software versions to no avail. AND They've had ---two Dell 922 units---. Dell replaced the first unit, which did not scan either. Maybe if someone has that file? or knows of any XP conflicts with it/AV software conflicts etc. That'd be great. Thanks Darren |
#3
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I've now found out that it is photocopying, so that rules out the locking
mechanism for now I think. Darren "Fixer" wrote in message ... the scanner lock for this machine is under the scanner lid top left corner as you look at it and chances are it is in the locked state if this is a 2nd brand new machine "Darren" wrote in message ... Hello and thanks for stopping by... ---I'm using three hyphens as brackets in this posting, to highlight the main points--- . Hope it helps and not annoys. Friends of mine ---can't scan--- with their Dell 922 All-in-one. They can print okay but not scan. We've tried installing the ---RevA00--- software and the new ---RevA04--- software, which appears only a month or so old. We had a ---software install error--- with A04. Runtime error with file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may have an '1' and not an 'L'. The scanner would not scan with RevA00 software either and there were no runtime errors then apparently. I've asked them to check for a scanner lock and they say there's one where the plug goes into the scanner and it automatically disengages. That may be a voltage switch, for their sake I hope that they don't create another problem there. So we've installed two software versions to no avail. AND They've had ---two Dell 922 units---. Dell replaced the first unit, which did not scan either. Maybe if someone has that file? or knows of any XP conflicts with it/AV software conflicts etc. That'd be great. Thanks Darren |
#4
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I apologise for my bad manners not thanking you. Hope I don't get flamed
now. Thankyou Darren "Darren" wrote in message ... I've now found out that it is photocopying, so that rules out the locking mechanism for now I think. Darren "Fixer" wrote in message ... the scanner lock for this machine is under the scanner lid top left corner as you look at it and chances are it is in the locked state if this is a 2nd brand new machine "Darren" wrote in message ... Hello and thanks for stopping by... ---I'm using three hyphens as brackets in this posting, to highlight the main points--- . Hope it helps and not annoys. Friends of mine ---can't scan--- with their Dell 922 All-in-one. They can print okay but not scan. We've tried installing the ---RevA00--- software and the new ---RevA04--- software, which appears only a month or so old. We had a ---software install error--- with A04. Runtime error with file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may have an '1' and not an 'L'. The scanner would not scan with RevA00 software either and there were no runtime errors then apparently. I've asked them to check for a scanner lock and they say there's one where the plug goes into the scanner and it automatically disengages. That may be a voltage switch, for their sake I hope that they don't create another problem there. So we've installed two software versions to no avail. AND They've had ---two Dell 922 units---. Dell replaced the first unit, which did not scan either. Maybe if someone has that file? or knows of any XP conflicts with it/AV software conflicts etc. That'd be great. Thanks Darren |
#5
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NP but if its photocopying then the problem must be software related and not
hardware "Darren" wrote in message ... I apologise for my bad manners not thanking you. Hope I don't get flamed now. Thankyou Darren "Darren" wrote in message ... I've now found out that it is photocopying, so that rules out the locking mechanism for now I think. Darren "Fixer" wrote in message ... the scanner lock for this machine is under the scanner lid top left corner as you look at it and chances are it is in the locked state if this is a 2nd brand new machine "Darren" wrote in message ... Hello and thanks for stopping by... ---I'm using three hyphens as brackets in this posting, to highlight the main points--- . Hope it helps and not annoys. Friends of mine ---can't scan--- with their Dell 922 All-in-one. They can print okay but not scan. We've tried installing the ---RevA00--- software and the new ---RevA04--- software, which appears only a month or so old. We had a ---software install error--- with A04. Runtime error with file ---'dlbtaiox.exe'?---. My friend is elderly, so the filename may have an '1' and not an 'L'. The scanner would not scan with RevA00 software either and there were no runtime errors then apparently. I've asked them to check for a scanner lock and they say there's one where the plug goes into the scanner and it automatically disengages. That may be a voltage switch, for their sake I hope that they don't create another problem there. So we've installed two software versions to no avail. AND They've had ---two Dell 922 units---. Dell replaced the first unit, which did not scan either. Maybe if someone has that file? or knows of any XP conflicts with it/AV software conflicts etc. That'd be great. Thanks Darren |
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