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#1
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CL380 - CR3500 problems
I have a CL380 server, and am trying to configure it remotely.
Unfortunately this is my first experience with this type of server and I am hitting a roadblock, hope someone can point me in the right direction. So far it has been installed with MS Server 2003, and has had the Proliant Service pack drivers installed. The problem is that I am having trouble detecting the CR3500 array with the configuration utility. When I run it, the message is Cannot communicate with subsystem on node. We shipped the box out for repair and they replaced the scsi interconnect and isolator board, and a fan. The box is back and I am getting the same message. Had a guy onsite trace cabling, and reseat the controllers and scsi drives but nothing helps. Tried using one controller at a time to isolate a bad one but still no go. The storage array has power lights, no fault lights, and the activity lights flicker a bit on startup but still cannot detect the controllers. He put in a smartstart cd and tried rebooting, but after hitting f10, it said system partition utilities not available, no scsi devices detected. The last piece of evidence is that according to the Compaq Software Users Guide the CR3500 conntrollers show up under Other Devices in windows hardware manager. Nothing is showing up on my system. I guess the questions I have a Assuming the hardware is good, is there any reason windows is not seeing the CR3500 devices? Do we need to reinstall using smartstart? From what I have read, all the drivers should have been loaded with the Proliant service pack but that does not seem to be enough. If so, how do I do it? Unless I interrupt the boot sequence it goes right to windows. Is there a hotkey to get into the bios, or a way to force it to boot off the cd? Sorry for the ramble, and probably obvious questions. Thanks in advance. Mike |
#2
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I have not worked specifically with a CR3500, but on other hardware that can
be used for clusters, there is something called Selective Storage Presentation. It basically says what adapters can access logical volumes on the storage unit. If the server can properly communicate with the controller in teh CR, then you should be able to create logical volumes and then present them to any attached controlers/hba's. - LC "Mike G." wrote in message ... I have a CL380 server, and am trying to configure it remotely. Unfortunately this is my first experience with this type of server and I am hitting a roadblock, hope someone can point me in the right direction. So far it has been installed with MS Server 2003, and has had the Proliant Service pack drivers installed. The problem is that I am having trouble detecting the CR3500 array with the configuration utility. When I run it, the message is Cannot communicate with subsystem on node. We shipped the box out for repair and they replaced the scsi interconnect and isolator board, and a fan. The box is back and I am getting the same message. Had a guy onsite trace cabling, and reseat the controllers and scsi drives but nothing helps. Tried using one controller at a time to isolate a bad one but still no go. The storage array has power lights, no fault lights, and the activity lights flicker a bit on startup but still cannot detect the controllers. He put in a smartstart cd and tried rebooting, but after hitting f10, it said system partition utilities not available, no scsi devices detected. The last piece of evidence is that according to the Compaq Software Users Guide the CR3500 conntrollers show up under Other Devices in windows hardware manager. Nothing is showing up on my system. I guess the questions I have a Assuming the hardware is good, is there any reason windows is not seeing the CR3500 devices? Do we need to reinstall using smartstart? From what I have read, all the drivers should have been loaded with the Proliant service pack but that does not seem to be enough. If so, how do I do it? Unless I interrupt the boot sequence it goes right to windows. Is there a hotkey to get into the bios, or a way to force it to boot off the cd? Sorry for the ramble, and probably obvious questions. Thanks in advance. Mike |
#3
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The utility that does that selective storage configuration is the one
giving me the error. After posting my question I went in to the second node just for laughs and everything worked from there. It detected the controllers, and all the RAID drives. I managed to get the rebuild the RAID and get logical drives defined. They were formatting when I quit for the day. At least now I know the controllers and drives are good, and the cabling back to one of the nodes. Now I need to get one of the tech's to check the connections back to node 1 one more time. Thanks for the response. "NuTCrAcKeR" wrote in : I have not worked specifically with a CR3500, but on other hardware that can be used for clusters, there is something called Selective Storage Presentation. It basically says what adapters can access logical volumes on the storage unit. If the server can properly communicate with the controller in teh CR, then you should be able to create logical volumes and then present them to any attached controlers/hba's. - LC |
#4
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you should be able to control the SSP from the node that works. You just
have to allow the controller on the other node to be able to access the array volumes (its presented on a per-volume basis, not a complete controller level), and you should be good. Your cluster should then be operational. - LC "Mike G." wrote in message ... The utility that does that selective storage configuration is the one giving me the error. After posting my question I went in to the second node just for laughs and everything worked from there. It detected the controllers, and all the RAID drives. I managed to get the rebuild the RAID and get logical drives defined. They were formatting when I quit for the day. At least now I know the controllers and drives are good, and the cabling back to one of the nodes. Now I need to get one of the tech's to check the connections back to node 1 one more time. Thanks for the response. "NuTCrAcKeR" wrote in : I have not worked specifically with a CR3500, but on other hardware that can be used for clusters, there is something called Selective Storage Presentation. It basically says what adapters can access logical volumes on the storage unit. If the server can properly communicate with the controller in teh CR, then you should be able to create logical volumes and then present them to any attached controlers/hba's. - LC |
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