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Please Help
I just got a new ATI 9000 Pro video card today and can't get it installed
(it was a choice between 9000 Pro or 9200. I hope I didn't make the wrong choice. I am using Windows 98SE. I can't get the drivers installed. The card is OEM, and the guy at the store gave me an installation disk which is for Sapphire 9200 Pro, but I notice in the pdf file on the CD, it refers to Radeon 9800. At any rate, I couldn't get the drivers to install from that CD. So I went to AtI site and downloaded Catalyst drivers - latest edition for 9000 series video cards. I installed those, but they asked for the ATI install CD, which I put in the drive and it wanted the file4 ati2cqag.dll, which I found and clicked on, then it put two lines in display in Device manager - one was 9000 series, next line was 9000 secondary series and the next was the PCI standard video card which I had to use before to get into my computer. Oh, and it said to remove old drivers from add/remove software and when I clicked on Ati display uninstall driver, it said " can't initialize" or something and when I clicked on it again, it did absolutely nothing. I am not sure I have events in proper sequences as I've tried so many things I've forgotten half of them. The 9000 card is still in my computer, but no drivers have been installed, and the PCI video card is also in my computer using Standard VGA. Has anybody got any advice for me before I throw the computer out. I am sooo frustrated after working two hours on this and got nowhere. Mary |
#2
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One important thing I left out was - on the pdf file on the install CD, it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary "Mary" wrote in message le.rogers.com... I just got a new ATI 9000 Pro video card today and can't get it installed (it was a choice between 9000 Pro or 9200. I hope I didn't make the wrong choice. I am using Windows 98SE. I can't get the drivers installed. The card is OEM, and the guy at the store gave me an installation disk which is for Sapphire 9200 Pro, but I notice in the pdf file on the CD, it refers to Radeon 9800. At any rate, I couldn't get the drivers to install from that CD. So I went to AtI site and downloaded Catalyst drivers - latest edition for 9000 series video cards. I installed those, but they asked for the ATI install CD, which I put in the drive and it wanted the file4 ati2cqag.dll, which I found and clicked on, then it put two lines in display in Device manager - one was 9000 series, next line was 9000 secondary series and the next was the PCI standard video card which I had to use before to get into my computer. Oh, and it said to remove old drivers from add/remove software and when I clicked on Ati display uninstall driver, it said " can't initialize" or something and when I clicked on it again, it did absolutely nothing. I am not sure I have events in proper sequences as I've tried so many things I've forgotten half of them. The 9000 card is still in my computer, but no drivers have been installed, and the PCI video card is also in my computer using Standard VGA. Has anybody got any advice for me before I throw the computer out. I am sooo frustrated after working two hours on this and got nowhere. Mary |
#3
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"Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Mary what happened when you tried to install from the CD? Did it get half way then lock on you or what? If it failed during setup that's the reason you can't install the ones you DL'ed. Windows gets confused when an install fails. You don't have to worry about the fact that the file says 9800, what you need to be sure of is that you are installing the drivers for '98 and not XP or 2000. Are you sure you got the right ones from ATI? If you do have the right ones, and it did fail during setup, try this. Go to add/remove in control panel and look for ATI un-install the drivers. What you need to remove is the setup inf file that was installed during the CD install. I'm not sure what it's called (I'm sure someone else knows in this group) But first, before worrying about the inf file, reboot. Now your system should load up the default Windows VGA driver. Now try and install the drivers you got from ATI (now that you're sure that they are for '98) You should be fine now. If not you're going to have to find that inf file. Hope this works for you, JLC |
#4
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"JLC" wrote in message
news:Mme%b.57809$Xp.288937@attbi_s54... "Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Hi JLC: Thank you for answering. I was giving up hope that anyone would answer and I tried for at least 3 hours tonight to get the card installed and have given up for now, as I've tried everything I can think of. Mary what happened when you tried to install from the CD? Did it get half way then lock on you or what? If it failed during setup that's the reason you can't install the ones you DL'ed. Yes, it half installed from the CD. It got past the part about you agreeing to the licence agreement, and you had to select Express or Customs install, and I chose Express, and it looked like it installed some drivers, then an error came up saying "Setup unable to complete installation - set up display adapter to VGA before setup". I did that, and next time it seemed like the drivers installed, but when I rebooted, the screen was black - no video at all. Maddening! Windows gets confused when an install fails. You don't have to worry about the fact that the file says 9800, what you need to be sure of is that you are installing the drivers for '98 and not XP or 2000. I looked more closely at the CD and the 9000 Pro pdf file is there All 9000 series cards have pdf files on the CD. But its the drivers that count. I just noticed, when I click on the file called "Atisetup.exe" and the full ATI screen comes up - which says Easy install, express install, and has Online users guide -when I click on users guide, at the top it says "Radeon 9800 series -users guide". I guess when I tried to install the Cd earlier, I didn't look at that part. So it looks like the guy in the store gave me the wrong install CD, or it came to him that way from wherever he gets it. Its OEM so just the video card and no box. Also, as I said in my earlier post, the CD he gave me was Sapphire CD but the guy in the store said they should work with my video card - and if the drivers are for 9800, thats not much good. It doesn't say on the label what Radeon model its for.It should so its clear. Are you sure you got the right ones from ATI? Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats where they have Catalyst drivers for Win ME and Win 98. the file was called 7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was drivers that were used by people with ATI cards, but were not made by ATI, or is Catalyst just a new name for graphic drivers by ATI.? But if the drivers I installed from the CD were the wrong ones, the ones I downloaded might have made things worse. Another problem is when you install the drivers from ATI site, at one point it asks for the original ATI install CD that you got with the card, and if it was the wrong install CD drivers as I now suspect, the install is not going to work. It was looking for a "cat" file which was not on the Cd. I always thought you could install drivers from ATI site without having the original CD. what happens if you lost the original? So without the correct install CD, it doesn't look like I can install the drivers from the ATI website. Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have different install CD's and different drivers? you do have the right ones, and it did fail during setup, try this. Go to add/remove in control panel and look for ATI un-install the drivers. I tried that several times and when I clicked on ATI uninstall display drivers, it said "error" and wouldn't remove the line. . I clicked on the same entry later, and it just did nothing at all. So I don't know what to do about that. What you need to remove is the setup inf file that was installed during the CD install. I'm not sure what it's called (I'm sure someone else knows in this group) But first, before worrying about the inf file, reboot. Now your system should load up the default Windows VGA driver. I had to put my old PCI video card back in my computer and disable the Radeon in Device manager, otherwise, I just got a black screen when I took the PCI card out. AT least this way, I get 16 colors, instead of none. Now try and install the drivers you got from ATI (now that you're sure that they are for '98) You should be fine now. If not you're going to have to find that inf file. I don't know if finding the .inf file would help. But yes, the drivers I got from ATI were for win 98 and also were for 9000 Pro, but it asks for the original install CD which I don't have, so I guess you can't install the drivers from ATI site without your original install CD? I think the guy at the store gave me the wrong installl CD. And worse, was it was the only 9000 Pro video card in the store, so I don't know what I will do. I can bet he does not have an install CD for my video card. I just took his word that the CD he gave me was for the Radeon 9000 Pro. Hope this works for you, JLC Thank you so much for your suggestions. I really appreciate you taking the time. This whole thing has been a mess for me. Its taken me all night on this. I've done all my own upgrades on my own computer for 13 years, and never ran into a mess like this - unless re-formatting, which is the worst. Mary |
#5
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"Mary" wrote in message le.rogers.com... "JLC" wrote in message news:Mme%b.57809$Xp.288937@attbi_s54... "Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Mary I know it all seems so messed up right now. I've sure been there many times before, but you can get this figured out. From what you told me I'm right about what is going on. The reason the ATI install is asking for the CD is because Windows is confused and the inf that is in your windows/inf folder is telling the install to look for a CD. You do not need a CD to install the drivers. I suggest you do a Goggle search for a program that will remove all trace of the ATI drivers. I know there out there, just like the ones I used for my Nvidia card. You have to start fresh. One little file can cause you all this problem. I suggest that once you get the driver remove program you boot in safe mode, that way you can be sure all traces are removed. The ATI driver that you got from ATI will work on all Radeon cards. So the guy at the shop did OK with what he gave you. I forgot what card did you have before this?? Did you make sure that you completely removed those drivers? You'll get this working. Don't worry. I'm sure that today, now that your rested you'll get it going in no time JLC |
#6
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I feel bad that I overlooked this post. I usually do when the subject is so
general. If I hadn't seen JLC reply to it, I probably still wouldn't have read it. Shame on me. I had the same problem recently where the driver install would stop, I got a message saying it can't initialize, and then another (I think) saying to try installing standard drivers first, then reinstall the ATI drivers.The problem is, I'm using W2000 and there is no driver called Standard VGA as an available choice (like there is in W98). I'll give you my 2 cents worth. Do the things JLC suggested. Uninstall the drivers for your old video card if you haven't already. Enable your ATI card if it's still disabled. Shut down. Remove your old card and boot up again. While it's booting, put in your ATI driver cd if it's not in there already. After your computer restarts, it should find the ATI card and try to install it. If not, you'll have to go to Add new Hardware to add it, or Device Manager and update the drivers. In either case, tell it you "Have Disk", and point it to your ATI driver cd. It'll either look for a .inf file or a .cat file. You'll have to try pointing it to different folders on the cd, but start with one called Win98 if there is one. Eventually you should find the right one and the driver will load. You may have to do this twice to load the primary display adapter and the secondary display adapter. The new ATI cards seem to work this way because of their dual monitor support. My old 8500 doesn't do it this way. Once the drivers have been installed (it only installs the drivers), you can autorun the cd and install them again with the control panel and whatever else is on the cd. That's what worked for me. There is a Cat. Uninstaller available on the ATI site that removes everything to do with ATI, but don't use it unless absolutely necessary. It has a warning message about this when you download it, and it's what caused me to have problems to begin with. I had no problem uninstalling and reinstalling drivers until I used Cat. Uninstaller. Sapphire makes a lot of the "built by ATI" cards, so your driver cd should work. Let us know how you make out. Gary -- Tweaks & Reviews www.slottweak.com "Mary" wrote in message le.rogers.com... "JLC" wrote in message news:Mme%b.57809$Xp.288937@attbi_s54... "Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Hi JLC: Thank you for answering. I was giving up hope that anyone would answer and I tried for at least 3 hours tonight to get the card installed and have given up for now, as I've tried everything I can think of. Mary what happened when you tried to install from the CD? Did it get half way then lock on you or what? If it failed during setup that's the reason you can't install the ones you DL'ed. Yes, it half installed from the CD. It got past the part about you agreeing to the licence agreement, and you had to select Express or Customs install, and I chose Express, and it looked like it installed some drivers, then an error came up saying "Setup unable to complete installation - set up display adapter to VGA before setup". I did that, and next time it seemed like the drivers installed, but when I rebooted, the screen was black - no video at all. Maddening! Windows gets confused when an install fails. You don't have to worry about the fact that the file says 9800, what you need to be sure of is that you are installing the drivers for '98 and not XP or 2000. I looked more closely at the CD and the 9000 Pro pdf file is there All 9000 series cards have pdf files on the CD. But its the drivers that count. I just noticed, when I click on the file called "Atisetup.exe" and the full ATI screen comes up - which says Easy install, express install, and has Online users guide -when I click on users guide, at the top it says "Radeon 9800 series -users guide". I guess when I tried to install the Cd earlier, I didn't look at that part. So it looks like the guy in the store gave me the wrong install CD, or it came to him that way from wherever he gets it. Its OEM so just the video card and no box. Also, as I said in my earlier post, the CD he gave me was Sapphire CD but the guy in the store said they should work with my video card - and if the drivers are for 9800, thats not much good. It doesn't say on the label what Radeon model its for.It should so its clear. Are you sure you got the right ones from ATI? Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats where they have Catalyst drivers for Win ME and Win 98. the file was called 7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was drivers that were used by people with ATI cards, but were not made by ATI, or is Catalyst just a new name for graphic drivers by ATI.? But if the drivers I installed from the CD were the wrong ones, the ones I downloaded might have made things worse. Another problem is when you install the drivers from ATI site, at one point it asks for the original ATI install CD that you got with the card, and if it was the wrong install CD drivers as I now suspect, the install is not going to work. It was looking for a "cat" file which was not on the Cd. I always thought you could install drivers from ATI site without having the original CD. what happens if you lost the original? So without the correct install CD, it doesn't look like I can install the drivers from the ATI website. Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have different install CD's and different drivers? you do have the right ones, and it did fail during setup, try this. Go to add/remove in control panel and look for ATI un-install the drivers. I tried that several times and when I clicked on ATI uninstall display drivers, it said "error" and wouldn't remove the line. . I clicked on the same entry later, and it just did nothing at all. So I don't know what to do about that. What you need to remove is the setup inf file that was installed during the CD install. I'm not sure what it's called (I'm sure someone else knows in this group) But first, before worrying about the inf file, reboot. Now your system should load up the default Windows VGA driver. I had to put my old PCI video card back in my computer and disable the Radeon in Device manager, otherwise, I just got a black screen when I took the PCI card out. AT least this way, I get 16 colors, instead of none. Now try and install the drivers you got from ATI (now that you're sure that they are for '98) You should be fine now. If not you're going to have to find that inf file. I don't know if finding the .inf file would help. But yes, the drivers I got from ATI were for win 98 and also were for 9000 Pro, but it asks for the original install CD which I don't have, so I guess you can't install the drivers from ATI site without your original install CD? I think the guy at the store gave me the wrong installl CD. And worse, was it was the only 9000 Pro video card in the store, so I don't know what I will do. I can bet he does not have an install CD for my video card. I just took his word that the CD he gave me was for the Radeon 9000 Pro. Hope this works for you, JLC Thank you so much for your suggestions. I really appreciate you taking the time. This whole thing has been a mess for me. Its taken me all night on this. I've done all my own upgrades on my own computer for 13 years, and never ran into a mess like this - unless re-formatting, which is the worst. Mary |
#7
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"JLC" wrote in message
news:1%g%b.399477$I06.4362015@attbi_s01... "Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Mary I know it all seems so messed up right now. I've sure been there many times before, but you can get this figured out. From what you told me I'm right about what is going on. The reason the ATI install is asking for the CD is because Windows is confused and the inf that is in your windows/inf folder is telling the install to look for a CD. You do not need a CD to install the drivers. I suggest you do a Goggle search for a program that will remove all trace of the ATI drivers. I know there out there, just like the ones I used for my Nvidia card. I went to Safe mode to Add/remove programs and was able to click on "ATI uninstall utility" which said it took alll ATI software off my computer, but I still have the same problems as yesterday. Software still won't install from Cd or the one from ATI site. Also, no lines for 9000 Radeon show up in Device Manager, though they did yesterday, but the two lines said Radeon 9000 series. I just wondered, shouldn't they say Radeon 9000 Pro? I hope they didn't give me a 9000SE. Nothing on the card itself says what model the card is. Just a white sticker on the back says its a 9000 Pro Radeon with 128 MB. Is there a utility to tell you exactly what model video card you have installed? (assuming I ever get it installed). I am back to my old video card again for now. You have to start fresh. One little file can cause you all this problem. I suggest that once you get the driver remove program you boot in safe mode, that way you can be sure all traces are removed. The ATI driver that you got from ATI will work on all Radeon cards. So the guy at the shop did OK with what he gave you. Even if its a Sapphire installation CD? I wonder if maybe a Sapphire CD won't work with an ATI brand name card. On the install CD, when the ATI installation screen comes up for Easy install/Express etc when you click on "Online manual" it says this is the online manual for Radeon 9800. No mention about other Radeon models. Its only on the CD itself, that there are other pdf files for 9000, 9200 , 9600, and so on. So do you mean that even though this same install CD which seems like its for 9800, will also install the correct drivers for Radeon 9000 Pro, and all Radeons from 7000 to 9800? The drivers I downloaded from ATI site still ask for "ATI installation disk". Maybe a Sapphire installation disk won't do. I forgot what card did you have before this?? I had an ATI Xpert 2000, but I uninstalled the drivers before, then when I got my new motherboard - Asus 7V8X-X. The Xpert 2000 didnt fit in the AGP slot, so thats why I got another video card. I had heard the 9000 Pro was a good card, and it was quite a good price, because its OEM, but now I am not so sure. Its been nothing but frustration since yesterday afternoon trying to install the drivers. Did you make sure that you completely removed those drivers? You'll get this working. Don't worry. I'm sure that today, now that your rested you'll get it going in no time JLC As far as I know the drivers are supposed to be completely removed. AT least I used the ATI software uninstall utility in Add/remove programs and even the utility is not in add/remove programs any more. But maybe there is something else that is causing the problem. I just don't know what it is. I might have to end up reformatting my drive, and even then what if the software doesn't work. Thanks a lot for your help. Mary |
#8
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"Mary" wrote in message ble.rogers.com... As far as I know the drivers are supposed to be completely removed. AT least I used the ATI software uninstall utility in Add/remove programs and even the utility is not in add/remove programs any more. But maybe there is something else that is causing the problem. I just don't know what it is. I might have to end up reformatting my drive, and even then what if the software doesn't work. Thanks a lot for your help. Mary Mary, I'd forget all about that CD OK? You have the right drivers that you DL'ed from ATI. When you finally get this figured out the install with not ask for the CD. The CD should have worked. I have a Sapphire 9800Pro and the CD I have say's Sapphire on it but when I load it it's a pure ATI install CD. I didn't not use my CD I never do. I always DL'ed the latest drivers for what ever it is I'm installing. Tell you what, this is a long shot but try this. Do a word search in your Windows dir for any files with ATI in them. This way you can find that inf file I'm talking about. '98 is like this. I've had the same thing happen to me so many times I lost count with other programs I've installed over the years. Once a install goes bad. it's hell getting it fixed. Don't give up! I know that you'll get this fixed and you won't have to do a format. Could be that the disc is defective. Did you look at it? Its it dirty or scratched up? Mary stick to the drivers you DL'ed OK? It's a safe bet that you'll get them to work. Also one last thing and forgive me if you have said you already did this, but have you gone to Display Properties/Settings/Advanced/Adapter/and changed your display driver to Standard VGA ? then Reboot. This is the way a lot of people change their drivers. I used to do it also, but with '2000 just removing them with add/remove works fine. This is one way to make sure you don't have any old files loaded. Also another idea is to try and install the drivers in safe mode. I've never had to do this but that would work the same way. You might what to try that. Also remember one important thing. Every time you try and install the drivers and it fails you have to make sure and remove all the files again. Hang in there! JLC |
#9
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"JLC" wrote in message
news:dZv%b.403898$I06.4382986@attbi_s01... "Mary" wrote in message ble.rogers.com... As far as I know the drivers are supposed to be completely removed. AT least I used the ATI software uninstall utility in Add/remove programs and even the utility is not in add/remove programs any more. But maybe there is something else that is causing the problem. I just don't know what it is. I might have to end up reformatting my drive, and even then what if the software doesn't work. Thanks a lot for your help. Mary Mary, I'd forget all about that CD OK? You have the right drivers that you DL'ed from ATI. When you finally get this figured out the install with not ask for the CD. The CD should have worked. I have a Sapphire 9800Pro and the CD I have say's Sapphire on it but when I load it it's a pure ATI install CD. I didn't not use my CD I never do. I always DL'ed the latest drivers for what ever it is I'm installing. Hi: So it doesn't matter if the CD I have is Sapphire? but just curious - Is the same Sapphire card that I have used for all 9000 Series video cards? Just wondered - Are all Sapphire install cards the exact same as ATI install cards for the same video cards, except they have the Sapphire name on the install CD? I still have my old video card in my computer. I haven't done anything more on the Radeon card today yet. Tell you what, this is a long shot but try this. Do a word search in your Windows dir for any files with ATI in them. This way you can find that inf file I'm talking about. '98 is like this. I've had the same thing happen to me so many times I lost count with other programs I've installed over the years. I just lookled at Windows/inf and there are some ati files in ther but I am not sure which one you are referring to. A few of them are ativrvxx.inf,atvttxx.inf, ativxsxx.inf, ati19xwdm.cat, atitunep.inf - and a few similar ones. Do you think anyof them are what you mean? Once a install goes bad. it's hell getting it fixed. Don't give up! I know that you'll get this fixed and you won't have to do a format. Hell is right. A format is the last straw, but sometimes.... what can you do but that. As long as the video card is not defective, maybe I can get it installed, so I hope its not that. How can I tell if the video card is 9000 pro? Only a white sticker on the card says it is. Could be that the disc is defective. Did you look at it? Its it dirty or scratched up? Mary stick to the drivers you DL'ed OK? It's a safe bet that you'll get them to work. The CD looks ok and I checked it with checker.exe which is a good CD checker.So I think its ok,. Also one last thing and forgive me if you have said you already did this, but have you gone to Display Properties/Settings/Advanced/Adapter/and changed your display driver to Standard VGA ? then Reboot. This is the way a lot of people change their drivers. Yes, its a good idea to do that. I have always done it myself. Standard VGA line is in Display in Device manager, because that is what I am using now with my old card, as that would be all it needs. its a pretty old card, but good thing I kept it as I am able to use it while I sort this present mess out with the new video card (if I ever do get it solved). I used to do it also, but with '2000 just removing them with add/remove works fine. This is one way to make sure you don't have any old files loaded. Also another idea is to try and install the drivers in safe mode. I've never had to do this but that would work the same way. You might what to try that. I am not sure if I tried that, but I will try it again. I am going to put the new card back in again in a little while, but I am getting tired of it not working. I don't mind challenges,but once I do things over and over, I get very frustrated and want to give up. Also remember one important thing. Every time you try and install the drivers and it fails you have to make sure and remove all the files again. Hang in there! JLC I just click on the ATI uninstall utility which is in add/remove programs. But your're right, ites easy to forget to do that. Thanks again. Mary |
#10
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"GTX_SlotCar" wrote in message
... I feel bad that I overlooked this post. I usually do when the subject is so general. If I hadn't seen JLC reply to it, I probably still wouldn't have read it. Shame on me. Hi Gary: Come to think of it, my subject line IS very general. I should have given a little more description in the subject line. You might have thought it was a troll or some spammer, but I am neither. Just a desperate woman trying to install a new video card. My motherboard and CPU were new a week ago and so far they are ok, but the video card is another story. With computers, they do some funny things. I was very happy when JLC answered my post. I am always grateful for advice. I had the same problem recently where the driver install would stop, I got a message saying it can't initialize, and then another (I think) saying to try installing standard drivers first, then reinstall the ATI drivers.The problem is, I'm using W2000 and there is no driver called Standard VGA as an available choice (like there is in W98). I've had almost every error message there is in the last couple of days. I can't even remember all of them. I started to write them down, but after a couple of dozen, gave up on that -hehe,. I'll give you my 2 cents worth. Do the things JLC suggested. Uninstall the drivers for your old video card if you haven't already. Enable your ATI card if it's still disabled. Shut down. Remove your old card and boot up again. While it's booting, put in your ATI driver cd if it's not in there already. I haven't done anything to day yet, but I will do as you and JLC suggest - first uninstall the drivers for the new card which I think is already done. I am already using Standard VGA driver, then take out the old card and put in the new video card (its not in my computer right now), then shut down. Then install the drivers from my hard drive which I got from ATI site. I don't think I will try the install CD. The card is ATI brand, but the install CD is a Sapphire CD. I would think maybe that CD being Sapphire might not work on the ATI card exactly, though maybe it does for all I know. After your computer restarts, it should find the ATI card and try to install it. If not, you'll have to go to Add new Hardware to add it, or Device Manager and update the drivers. In either case, tell it you "Have Disk", and point it to your ATI driver cd. JLC seems to think I shouldn't bother with the install CD and just try to install the drivers I got on the ATI site. It'll either look for a .inf file or a .cat file. You'll have to try pointing it to different folders on the cd, but start with one called Win98 if there is one. Eventually you should find the right one and the driver will load. You may have to do this twice to load the primary display adapter and the secondary display adapter. The new ATI cards seem to work this way because of their dual monitor support. My old 8500 doesn't do it this way. Once the drivers have been installed (it only installs the drivers), you can autorun the cd and install them again with the control panel and whatever else is on the cd. That's what worked for me. I'll have to see if this works. I am not interested in a dual monitor but someone told me a Radeon 9000 Pro was a good card and I happened to see it at a good price. But if I am going to have all this trouble......... There is a Cat. Uninstaller available on the ATI site that removes everything to do with ATI, but don't use it unless absolutely necessary. It has a warning message about this when you download it, and it's what caused me to have problems to begin with. I had no problem uninstalling and reinstalling drivers until I used Cat. Uninstaller. I will try other things before I do that. I have enough problems Sapphire makes a lot of the "built by ATI" cards, so your driver cd should work. Sapphire is supposed to make quite good cards I've read. They use ATI chipsets but make their own cards. I wonder if their install CD's are identical to ATI install CD's. I think the guy in the store who sold it to me had the ATI card, but had no ATI install CD's, so gave me the Sapphire install CD. He said it should work, and maybe he's right, but I am not sure about that. Let us know how you make out. Thanks a lot for your help. Mary "Mary" wrote in message le.rogers.com... "JLC" wrote in message news:Mme%b.57809$Xp.288937@attbi_s54... "Mary" wrote in message e.rogers.com... One important thing I left out was - on the pdf file on the install CD, it said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I downloaded new drivers (Catalyst) from ATI site, but they don't seem to work either. I can't figure out what is wrong. Mary Hi JLC: Thank you for answering. I was giving up hope that anyone would answer and I tried for at least 3 hours tonight to get the card installed and have given up for now, as I've tried everything I can think of. Mary what happened when you tried to install from the CD? Did it get half way then lock on you or what? If it failed during setup that's the reason you can't install the ones you DL'ed. Yes, it half installed from the CD. It got past the part about you agreeing to the licence agreement, and you had to select Express or Customs install, and I chose Express, and it looked like it installed some drivers, then an error came up saying "Setup unable to complete installation - set up display adapter to VGA before setup". I did that, and next time it seemed like the drivers installed, but when I rebooted, the screen was black - no video at all. Maddening! Windows gets confused when an install fails. You don't have to worry about the fact that the file says 9800, what you need to be sure of is that you are installing the drivers for '98 and not XP or 2000. I looked more closely at the CD and the 9000 Pro pdf file is there All 9000 series cards have pdf files on the CD. But its the drivers that count. I just noticed, when I click on the file called "Atisetup.exe" and the full ATI screen comes up - which says Easy install, express install, and has Online users guide -when I click on users guide, at the top it says "Radeon 9800 series -users guide". I guess when I tried to install the Cd earlier, I didn't look at that part. So it looks like the guy in the store gave me the wrong install CD, or it came to him that way from wherever he gets it. Its OEM so just the video card and no box. Also, as I said in my earlier post, the CD he gave me was Sapphire CD but the guy in the store said they should work with my video card - and if the drivers are for 9800, thats not much good. It doesn't say on the label what Radeon model its for.It should so its clear. Are you sure you got the right ones from ATI? Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats where they have Catalyst drivers for Win ME and Win 98. the file was called 7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was drivers that were used by people with ATI cards, but were not made by ATI, or is Catalyst just a new name for graphic drivers by ATI.? But if the drivers I installed from the CD were the wrong ones, the ones I downloaded might have made things worse. Another problem is when you install the drivers from ATI site, at one point it asks for the original ATI install CD that you got with the card, and if it was the wrong install CD drivers as I now suspect, the install is not going to work. It was looking for a "cat" file which was not on the Cd. I always thought you could install drivers from ATI site without having the original CD. what happens if you lost the original? So without the correct install CD, it doesn't look like I can install the drivers from the ATI website. Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have different install CD's and different drivers? you do have the right ones, and it did fail during setup, try this. Go to add/remove in control panel and look for ATI un-install the drivers. I tried that several times and when I clicked on ATI uninstall display drivers, it said "error" and wouldn't remove the line. . I clicked on the same entry later, and it just did nothing at all. So I don't know what to do about that. What you need to remove is the setup inf file that was installed during the CD install. I'm not sure what it's called (I'm sure someone else knows in this group) But first, before worrying about the inf file, reboot. Now your system should load up the default Windows VGA driver. I had to put my old PCI video card back in my computer and disable the Radeon in Device manager, otherwise, I just got a black screen when I took the PCI card out. AT least this way, I get 16 colors, instead of none. Now try and install the drivers you got from ATI (now that you're sure that they are for '98) You should be fine now. If not you're going to have to find that inf file. I don't know if finding the .inf file would help. But yes, the drivers I got from ATI were for win 98 and also were for 9000 Pro, but it asks for the original install CD which I don't have, so I guess you can't install the drivers from ATI site without your original install CD? I think the guy at the store gave me the wrong installl CD. And worse, was it was the only 9000 Pro video card in the store, so I don't know what I will do. I can bet he does not have an install CD for my video card. I just took his word that the CD he gave me was for the Radeon 9000 Pro. Hope this works for you, JLC Thank you so much for your suggestions. I really appreciate you taking the time. This whole thing has been a mess for me. Its taken me all night on this. I've done all my own upgrades on my own computer for 13 years, and never ran into a mess like this - unless re-formatting, which is the worst. Mary |
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