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#1
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Is Dell serious about business? The opposite seems to be true.
After reviewing Consumer Reports, I went to the Dell site to order a
laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. |
#2
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Is Dell serious about business? The opposite seems to be true.
"AndyHancock" wrote in message ... snip And yet you wind up here, which is where you should've asked about your choices in the first place. Ask the questions. People here got game. |
#3
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Is Dell serious about business? The opposite seems to be true.
On Sun, 1 Mar 2009 18:01:47 -0800 (PST), AndyHancock
wrote: After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I don't understand you. If your experience is that bad, why bother with Dell? Can't you buy another brand? I think what Consumer Report says is irrelevant if your experience is so different. |
#4
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Is Dell serious about business? The opposite seems to be true.
"AndyHancock" wrote in message ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I just came to the same opinion about the web site.I need a new laptop 15-17 inch screen. 2 must haves is a backlighted keyboard and the vista down grade $50.. to xp pro. It seams like one or the other but NOT both. What kind of crap is that?? Larry A |
#5
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Is Dell serious about business? The opposite seems to be true.
"Larry A" ss563 no spam @ymail.com wrote in message ... "AndyHancock" wrote in message ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I just came to the same opinion about the web site.I need a new laptop 15-17 inch screen. 2 must haves is a backlighted keyboard and the vista down grade $50.. to xp pro. It seams like one or the other but NOT both. What kind of crap is that?? Larry A Your requirements mean you can go only with either Vostro or Latitude lines. And I'm nearly positive the Vostro has a backlighted keyboard. Not sure about the Latitude. HTH |
#6
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Is Dell serious about business? The opposite seems to be true.
afik, backlit keyboards on laptops with a 15"+ lcd and pre-loaded with xp
are... precision m6400 (17"), xps 1730 (17"), xps 16 (16"), and a backlit keyboard is optional on the latitude e6500 (15.4"). "S.Lewis" wrote in message ... "Larry A" ss563 no spam @ymail.com wrote in message ... "AndyHancock" wrote in message ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I just came to the same opinion about the web site.I need a new laptop 15-17 inch screen. 2 must haves is a backlighted keyboard and the vista down grade $50.. to xp pro. It seams like one or the other but NOT both. What kind of crap is that?? Larry A Your requirements mean you can go only with either Vostro or Latitude lines. And I'm nearly positive the Vostro has a backlighted keyboard. Not sure about the Latitude. HTH |
#7
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Is Dell serious about business? The opposite seems to be true.
On Mar 2, 7:15*am, RnR wrote:
On Sun, 1 Mar 2009 18:01:47 -0800 (PST), AndyHancock wrote: After reviewing Consumer Reports, I went to the Dell site to order a laptop. *No options but glossy display, and only Vista. *Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). *Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. *Finally found a webmail form. *Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. *The result was an overwhelming sense of futility in dealing with a vendor in this manner. *Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. *The debacle with the user group forum drives the nail into the coffin. I don't understand you. *If your experience is that bad, why bother with Dell? *Can't you buy another brand? *I think what Consumer Report says is irrelevant if your experience is so different. * Consumer Reports does not evaluate the website. As for buying another brand, I am weighing options. The Dell laptop is apparently a good one, and I'm weighing that against the tremendous headache in interacting with the vendor. Trying to divine how much of that one will be subjected to after taking ownership of their product. Make no mistake, this usenet group can make up for a lot (especially on the technical front, in the face of a dysfunctional vendor hosted forum), but it cannot substitute for dealing with the vendor. |
#8
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Is Dell serious about business? The opposite seems to be true.
I bet you have trouble shopping for peanut butter too!
"AndyHancock" wrote in message ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. |
#9
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Is Dell serious about business? The opposite seems to be true.
-----Original Message----- From: Larry A [mailto:ss563 no spam @ymail.com] Posted At: Monday, March 02, 2009 11:36 AM Posted To: alt.sys.pc-clone.dell Conversation: Is Dell serious about business? The opposite seems to be true. Subject: Is Dell serious about business? The opposite seems to be true. "AndyHancock" wrote in message news:d3ca20c5-87f5-46fc-8e6e- ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I just came to the same opinion about the web site.I need a new laptop 15-17 inch screen. 2 must haves is a backlighted keyboard and the vista down grade $50.. to xp pro. It seams like one or the other but NOT both. What kind of crap is that?? Larry A Which store are you looking in? Look in small business. Make sure you choose either Vista Business or Vista Ultimate. They're the only versions eligible for downgrade. |
#10
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Is Dell serious about business? The opposite seems to be true.
I believe the Studio 13 also has a backlit keyboard. I saw it at Best Buy
this weekend. John "Christopher Muto" wrote in message ... afik, backlit keyboards on laptops with a 15"+ lcd and pre-loaded with xp are... precision m6400 (17"), xps 1730 (17"), xps 16 (16"), and a backlit keyboard is optional on the latitude e6500 (15.4"). "S.Lewis" wrote in message ... "Larry A" ss563 no spam @ymail.com wrote in message ... "AndyHancock" wrote in message ... After reviewing Consumer Reports, I went to the Dell site to order a laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. I just came to the same opinion about the web site.I need a new laptop 15-17 inch screen. 2 must haves is a backlighted keyboard and the vista down grade $50.. to xp pro. It seams like one or the other but NOT both. What kind of crap is that?? Larry A Your requirements mean you can go only with either Vostro or Latitude lines. And I'm nearly positive the Vostro has a backlighted keyboard. Not sure about the Latitude. HTH |
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