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FAQ for alt.sys.pc-clone.packardbell, updated 02/02/97
From: "PBUSER"
Subject: Support FAQ Date: 1997/02/02 Message-ID: 01bc1114$f83b8680$2088e4cc@aaron organization: XMission Internet (801 539 0900) newsgroups: alt.sys.pc-clone.packardbell alt.sys.pc-clone.packardbell aspcpb SUPPORT FAQ updated: 2/2/97 provided by the happy people at PBUSER Contents -------- 1. Introduction 2. Terms Glossary 3. Getting Support from Packard Bell NEC on the Phone 4. Getting Support from Packard Bell NEC On-Line 5. International Support from Packard Bell NEC 6. Other On-Line Support Options 7. Common Upgrade Questions 8. Changes to this Document 9. More Info, Quick Links 1. Introduction ------------ PBUSER (also PBuser, PBUser and pbuser) is the on-line user group for Packard Bell Owners. Feel free to visit us at www.pbuser.com! (We are not Packard Bell!) In the old days of computers, the User Group served as the primary support mechanism for computer users. No matter what the manufacturer thinks, an organized group of Users can help each other in ways impossible for any company. With the extraordinary cost of providing support, computer companies like Packard Bell and Compaq have gone to a system where they charge for help. This document is intended to be informative about the support resources available to those with alt.sys.pc-clone.packardbell's. Corrections / additions: email 2. Terms Glossary -------------- BBS - Bulletin Board System Non-Internet Modem Accessed System that usually provides files and messages. Call using a terminal program like HyperTerminal. PB - Packard Bell. Refers to the computer, (i.e. "My PB has 16megs ram") or can refer to the company, ("PB's support number is 800-733-4411.") Premier Support PB's pay-for-support line. Charged to a Credit card at $29 (USD) per issue/per call. Max. 1 hour per issue. Or charged to the phone bill at $2/min up to $35/incident/call. 1-900-555-3388. 3. Getting Support from Packard Bell NEC on the Phone -------------------------------------------------- THE 800 NUMBER: 1-800-733-4411 Through the 800 number you can reach Hardware Support, Customer Service, Software Support, and Premier Support. Hardware Support (fax 801-579-0092) The job of these people is to determine if your PB needs service and then to authorize an on-site service call. They cannot authorize any service through a service center. If you are out of warranty they will send you to Premier Support. If you want upgrade help they will send you to Premier Support. (24hr) Customer Service (toll 801-579-0160, fax 801-579-0092) Takes orders for PB accessories, (Video Memory, Side Panels, Microphones, Monitor Speakers, etc.) sets up on-site service calls after being authorized by Hardware Support, checks the status of orders, etc. (Not 24-hr, can be long hold) Software Support (toll 801-579-0161) Free software support consists of help "returning the software to factory setup." These guys will help you reformat and reinstall all the software that came with your system. These techs do not support any of the on-line packages that came with the computer. (No AOL, no Prodigy, no Compuserve, no "Packard Bell Internet.") (24hr, long hold time) Premier Support A "fee based" support call. These people will attempt to answer any "how-to" question. On the 800 number they charge $29 per incident per call. If you want someone to help you make a pie chart, that's $29. If you also need help copying a floppy that's another $29. (24hr, some hold time, sometimes busy) They can assist with rudimentary upgrades, but do not troubleshoot situations. If your upgrade doesn't go well, they will suggest you take the system to an authorized support center. Premier is not normally manned by Service Technicians. PREMIER SUPPORT 1-900 NUMBER Premier Support is also available at $2/min (max. $35/issue/call) by calling 1-900-555-3388. (be aware that asking two questions could mean a $70/hr. phone bill.) PACKARD BELL BBS: 801-250-1600 Mostly for non-net users, the BBS provides a larger file library than the FTP site. The number is 801-250-1600. PACKARD BELL PRE-SALES: 800-733-5858 7am - 7pm Mountain Time. Pre-sales is a support line for people who are looking to purchase a Packard Bell and maybe want to know more about a system, or get a little help choosing a model etc. (not always current on new systems) 4. Getting Support from Packard Bell NEC On-Line --------------------------------------------- THE WEB SITE http://www.packardbell.com Mostly Public Relations. Does list authorized service centers and give international support options. Index of FTP site. Email a Service Technician. For best results always include your: name, address, phone number, serial number, manufacturer number, and hard drive format number. Email can provide technical information, but will ask that you call Hardware Support to set up service. FTP ftp://ftp.packardbell.com Drivers, BIOS Updates, etc. 5. International Support from Packard Bell NEC ------------------------------------------- Check the web site http://www.packardbell.com 6. Other On-Line Support Options ----------------------------- PBUSER http://www.pbuser.com User Group for PB Users. Membership service $2.50 (USD) per month. Provides technical information, upgrade information, and some help for new users. Email assistance to members. Free area includes Infrequent Newsletter, some upgrade information, the Packard Hell and Packard Heaven Pages. 7. Common Upgrade Questions ------------------------ I have a combination modem/sound card. I WANT TO UPGRADE MY MODEM, DO I NEED TO BUY ANOTHER COMBO CARD? That is an easy, but costly solution. The next easiest solution is to purchase an external modem. Next would be to replace both the modem and the sound card (usually less expensive than a new combo card). It is also possible to buy an internal modem and make it work with the modem on the sound card. CAN MY 486 USE A 3v CPU? Although some models of 486 motherboard have a jumper to change the CPU voltage, this does not work reliably. PB instructs its service centers only to use 5v CPUs. PB has never listed this as a feature, nor sold any 486 as 3v compatible. CAN MY 486 USE A 40Mhz Bus Speed? Again, there is a clock-speed jumper on some 486 motherboards, but NO PB 486 BOARD WILL HANDLE A 40 MHZ BUS. You can change the jumper all you want, it will not ever function at 40Mhz. (Most ODP products use a 33Mhz bus, so this is not really an issue, but it gets talked about often.) CAN MY 486 USE A NON-INTEL PROCESSOR? This is a qualified yes. Can you put an AMD 486-DX4-120 in it? NO because that chip is 3v and 40mhz. Can you use an Evergreen 586 Overdrive? Yes, but you probably need a BIOS upgrade too. WHAT CPU CAN I PUT IN MY PB PENTIUM? This depends on your motherboard. Motherboard Upgrades to ------------------------- --------------------- PB520, PB520r P60, iPOD120 (IntelPentiumOverDrive) PB540 P75, iPOD125 PB550 P90 *no upgrade PB560 P100 *no upgrade PB570, PB580, PB590 P75 - P133 PB600 P75 - P133 PB620, PB630 P75 - P133 PB640, PB650, PB660 P75 - P166 (if type 7 socket) PB680, Pb685, Pb688 P75 - P200 CAN I USE THE NEW MMX 166 OR 200? P680, P685, and P688 owners can use MMX but may need a BIOS update. WHERE CAN I GET VIDEO/CACHE MEMORY CHIPS? You can get these from PB Customer Service, and other companies like Coastline Computers 800-340-3078 (fax: 714-374-0695) WHERE ARE THE FULL DUPLEX, DIRECT X (DIRECT SOUND) WINDOWS 95 DRIVERS FOR THE SOUND144/288/336? ftp://ftp1.aimnet.com/pub/users/azte...5/2316fd95.zip 8. Changes to this Document ------------------------ To request an addition, or change to this FAQ you may email . Do not expect a reply. Do not expect assistance from this address. This is a FAQ for the a.s.pc.pb usenet newsgroup. The content is for information purposes and derives from information procured by PBUSER the User Group for Packard Bell users. THIS DOCUMENT WAS NOT WRITTEN BY PACKARD BELL NEC. The name Packard Bell is a trademark of Packard Bell NEC, its use does not imply a relationship between Packard Bell NEC and the authors of this document. 9. Quick Links ----------- PB Specific Packard Bell FTP: ftp://ftp.packardbell.com web: http://www.packardbell.com email: ZDS/PB Laptops web: http://www.zds.com PBUSER web: http://www.pbuser.com ftp: http://pbuser.com/support.html email: Packard Heaven page http://pbuser.com/heaven Packard Hell Page http://pbuser.com/hell.html Processors AMD web: http://www.amd.com Cyrix web: http://www.cyrix.com Evergreen web: http://www.evertech.com Intel web: http://www.intel.com Hard Drives Conner/Seagate web: http://www.seagate.com Maxtor web: http://www.maxtor.com Western Digital web: http://www.wdc.com Sound Cards Aztech Labs web: http://www.aztechca.com Creative Labs web: http://www.creaf.com Video Cirrus Logic web: http://www.cirrus.com S3, Inc. web: http://www.s3.com Tape/Zip Drives iomega web: http://www.iomega.com The most current vesrion of this document is available for download at http://pbuser.com/aspcpb.txt Support FAQ alt.sys.pc-clone.packardbell |
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"." wrote in message ... Again Kook boy lying troll **** eater. This has nothing to do with this News group. Packard Bell US is defunct and the numbers in it (FAQ) are not valid, nor is the links or the advice or telephone numbers. You are still a Proven Liar, Proven Kook, Proven Troll, and proven Jerk. No amount of fast talk will get you out of it. Elector |
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