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Avoid ZipZoomFly
I recently placed a order with ZipZoomFly. I will likely be my last.
I've come to the conclusion that they are just a lousy, amaturish, and dishonest operation. The specifics: On Friday 8/20, I order an MSI K8N Neo2, an AMD Athlon64 3500+, and a WD 71 GB Raptor hard disk. All item showed as available. When ordered, the order was accepted. Even though they were promising free two day shipping, which I accepted (after explicitly changing the selection in the from from next day to two day), the on-line invoice showed that I picked next day air, with a substantial shipping charge. It took a phone call, email, and three days (over a weekend) to straighten this out. At that point everthing looked good. Check the status this morning, everything showed as shipped. Then, tonight I check my email. NOW the tell me the CPU is on back order. They couldn't have figured the out a few days ago and given me the chance to cancel the order? Oh, and they are strictly a 9-5 M-F operation. If you need customer support outside of business hours, your SOL. No toll free customer service # either. On contrast. The other major part of my order (DVD/CD drives, software, accessories) went to Newegg. They shipped out Saturday. With ZZF nothing happened over the weekend. Also, as far as customer service, I returned a power supply recently to Tiger Direct. I got the RMA from a live person at 1AM. ZZF is amateurish and sleazy. |
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#3
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Well all I'll say is, I've ordered alot there and never had one single
issue. ============== Posted through www.HowToFixComputers.com/bb - free access to hardware troubleshooting newsgroups. |
#4
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"Tool" wrote in message ... Well all I'll say is, I've ordered alot there and never had one single issue. ============== Neither have most others. http://www.resellerratings.com/seller1991.html |
#5
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See below:
Mac Cool wrote in message ... (MikeW) said: I've come to the conclusion that they are just a lousy, amaturish, and dishonest operation. So you believe they intentionally tried to steal money from you by changing your shipping selection? What evidence do you have to support that claim? Do you suppose it's possible that you accidently selected next day service and didn't realize it? It's possible, but not probable. When I entered the order, I saw the pick box for shipping method. Next day was autoselected, and I distinctly remember changing it to 2 day. Now, it is possible that I fat fingered it. But, if you notice the 'mistake' turned out to be in their favor. They might have less than stellar service and they might be closed on the weekends, but that is a long way from 'dishonest'. Apparently you are not the only person to have parts on backorder, there are several comments below yours on resellerratings.com with the same complaint. Yes, and I was stupid for placing an order with them without checking RR first. But my issues a - The should know how many they have in stock and how many they need for outstanding orders. If they don't have enough to fill their orders, they should stop taking new orders for that piece of merchandise (or at least indicate that the item is on backorder when the order is placed). - It should not take them five days to notify me that they don't have the item, when that status is showing that everything is hunky dory for that whole period. Actually, after I got the email notifying me that the item was on backorder, I rechecked the status on the item. It still showed as shipped. |
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"MikeW" wrote in message om... I recently placed a order with ZipZoomFly. I will likely be my last. I've come to the conclusion that they are just a lousy, amaturish, and dishonest operation. The specifics: On Friday 8/20, I order an MSI K8N Neo2, an AMD Athlon64 3500+, and a WD 71 GB Raptor hard disk. All item showed as available. When ordered, the order was accepted. Even though they were promising free two day shipping, which I accepted (after explicitly changing the selection in the from from next day to two day), the on-line invoice showed that I picked next day air, with a substantial shipping charge. It took a phone call, email, and three days (over a weekend) to straighten this out. At that point everthing looked good. Check the status this morning, everything showed as shipped. Then, tonight I check my email. NOW the tell me the CPU is on back order. They couldn't have figured the out a few days ago and given me the chance to cancel the order? Oh, and they are strictly a 9-5 M-F operation. If you need customer support outside of business hours, your SOL. No toll free customer service # either. On contrast. The other major part of my order (DVD/CD drives, software, accessories) went to Newegg. They shipped out Saturday. With ZZF nothing happened over the weekend. Also, as far as customer service, I returned a power supply recently to Tiger Direct. I got the RMA from a live person at 1AM. ZZF is amateurish and sleazy. Just about all the components for my recently build PC were purchased from ZZF and I didn't have any problems at all. When you switched your shipping method choices form NDA to SDA to you check the final total to see if the change went through. When you stated that the online invoice showed NDA this tells me that the change you made didn't go through. Mind you, I not saying you necessary did anything wrong but still it is the purchaser's resposponsibility to make sure that whatever changes they make to their transactions have been accepted. |
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#8
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MikeW wrote:
I recently placed a order with ZipZoomFly. I will likely be my last. I've come to the conclusion that they are just a lousy, amaturish, and dishonest operation. The specifics: On Friday 8/20, I order an MSI K8N Neo2, an AMD Athlon64 3500+, and a WD 71 GB Raptor hard disk. All item showed as available. When ordered, the order was accepted. Even though they were promising free two day shipping, which I accepted (after explicitly changing the selection in the from from next day to two day), the on-line invoice showed that I picked next day air, with a substantial shipping charge. It took a phone call, email, and three days (over a weekend) to straighten this out. At that point everthing looked good. Check the status this morning, everything showed as shipped. Then, tonight I check my email. NOW the tell me the CPU is on back order. They couldn't have figured the out a few days ago and given me the chance to cancel the order? Oh, and they are strictly a 9-5 M-F operation. If you need customer support outside of business hours, your SOL. No toll free customer service # either. On contrast. The other major part of my order (DVD/CD drives, software, accessories) went to Newegg. They shipped out Saturday. With ZZF nothing happened over the weekend. Also, as far as customer service, I returned a power supply recently to Tiger Direct. I got the RMA from a live person at 1AM. ZZF is amateurish and sleazy. I have ordered from ZipZoomFly without any problems. jimbo |
#9
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"ftran999" wrote in message news:Y09Xc.92048$TI1.91223@attbi_s52...
"MikeW" wrote in message om... I recently placed a order with ZipZoomFly. I will likely be my last. I've come to the conclusion that they are just a lousy, amaturish, and dishonest operation. The specifics: On Friday 8/20, I order an MSI K8N Neo2, an AMD Athlon64 3500+, and a WD 71 GB Raptor hard disk. All item showed as available. When ordered, the order was accepted. Even though they were promising free two day shipping, which I accepted (after explicitly changing the selection in the from from next day to two day), the on-line invoice showed that I picked next day air, with a substantial shipping charge. It took a phone call, email, and three days (over a weekend) to straighten this out. At that point everthing looked good. Check the status this morning, everything showed as shipped. Then, tonight I check my email. NOW the tell me the CPU is on back order. They couldn't have figured the out a few days ago and given me the chance to cancel the order? Oh, and they are strictly a 9-5 M-F operation. If you need customer support outside of business hours, your SOL. No toll free customer service # either. On contrast. The other major part of my order (DVD/CD drives, software, accessories) went to Newegg. They shipped out Saturday. With ZZF nothing happened over the weekend. Also, as far as customer service, I returned a power supply recently to Tiger Direct. I got the RMA from a live person at 1AM. ZZF is amateurish and sleazy. Just about all the components for my recently build PC were purchased from ZZF and I didn't have any problems at all. When you switched your shipping method choices form NDA to SDA to you check the final total to see if the change went through. When you stated that the online invoice showed NDA this tells me that the change you made didn't go through. Mind you, I not saying you necessary did anything wrong but still it is the purchaser's resposponsibility to make sure that whatever changes they make to their transactions have been accepted. Literally, the next thing I did after placing the order was to check the order, that's when I found the shipping error (within 2 minutes of placing order). However, their website seems to have no way to edit an order, so I had to call and email. The fix wasn't in place until they the following week. But my bigger issue was the very poor way they handled the backorder situation on the CPU. They obviously oversold their supply and kept taking orders. And since then they been unexcusibly unresponsive. I've called, left messages, sent email, and gotten nothing back over several days. The rest of the order (actually orders, some from other resellers) is in, I now have a entire PC in parts, except for the CPU. If they had been upfront about the CPU suppy when I placed the order, I could have made other arrangements. But as it is, now I'm stuck. |
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