If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
I ran across this while reading the User Reviews on Cnet. It is so
outrageous I thought I would share it with you. How any one company can be so incredibly screwed up is beyond my understanding. They must work day and night at it. +++ I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!! It is now July 2005 - my problems began in April 2005 - so we are taking about a period of 4 months!!! Problem 1: Computer will not turn on (it is less than 2 months old). They say oh well we’ll send you a box, pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can’t just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn’t work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did. Problem 2: One of the other computers dies. The CPU fan crapped out and the computer will not let me boot. So I call - and again I am told that they can’t send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back - AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is (after being put on hold for 3 HOURS ) but they will have someone call me back. When they never called back I called them, and again am put on hold for 1 AND ½ HOURS. They then claim my computer was at their service center the entire time (BULL) and that they haven’t had a chance to fix it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Which I understand the having to send the wrong one back first, but I then ask if I can at least have something in writing saying I will defiantly get my computer back. I am then transferred to a case manager. The case manager tells me he can’t guarantee I will get my computer back. I asked why and he said he can’t with certainty guarantee that it won’t end up lost in the time it takes for this computer to get back. So I then say well can you at least guarantee me that I will get my computer or one of equal or greater value back. I am told that the only guarantee he can give me is that I have to pay taxes and die. He stated that they do not have to give me any computer at all. That yes my warrantee covers repair or replacement but that doesn’t mean they have to get it to you once it is been replaced. He then continues to yell at me and cut me off every time I try to speak and called me stupid for even asking that they do something to smooth over their lack of service because they have already gone out of their way. By what losing my computer and sending me a computer that was in non-working order 5 times!!! +++ -- "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." |
#2
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
So what colour underpants have you got on?
"Bob" wrote in message ... I ran across this while reading the User Reviews on Cnet. It is so outrageous I thought I would share it with you. How any one company can be so incredibly screwed up is beyond my understanding. They must work day and night at it. +++ I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!! It is now July 2005 - my problems began in April 2005 - so we are taking about a period of 4 months!!! Problem 1: Computer will not turn on (it is less than 2 months old). They say oh well we'll send you a box, pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can't just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn't work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did. Problem 2: One of the other computers dies. The CPU fan crapped out and the computer will not let me boot. So I call - and again I am told that they can't send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back - AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is (after being put on hold for 3 HOURS ) but they will have someone call me back. When they never called back I called them, and again am put on hold for 1 AND ½ HOURS. They then claim my computer was at their service center the entire time (BULL) and that they haven't had a chance to fix it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Which I understand the having to send the wrong one back first, but I then ask if I can at least have something in writing saying I will defiantly get my computer back. I am then transferred to a case manager. The case manager tells me he can't guarantee I will get my computer back. I asked why and he said he can't with certainty guarantee that it won't end up lost in the time it takes for this computer to get back. So I then say well can you at least guarantee me that I will get my computer or one of equal or greater value back. I am told that the only guarantee he can give me is that I have to pay taxes and die. He stated that they do not have to give me any computer at all. That yes my warrantee covers repair or replacement but that doesn't mean they have to get it to you once it is been replaced. He then continues to yell at me and cut me off every time I try to speak and called me stupid for even asking that they do something to smooth over their lack of service because they have already gone out of their way. By what losing my computer and sending me a computer that was in non-working order 5 times!!! +++ -- "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." |
#3
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
"Bob" wrote in message ...
I ran across this while reading the User Reviews on Cnet. It is so outrageous I thought I would share it with you. How any one company can be so incredibly screwed up is beyond my understanding. They must work day and night at it. And just how many sides of the story have you heard?? -- Bob Day +++ I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!! It is now July 2005 - my problems began in April 2005 - so we are taking about a period of 4 months!!! Problem 1: Computer will not turn on (it is less than 2 months old). They say oh well we'll send you a box, pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can't just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn't work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did. Problem 2: One of the other computers dies. The CPU fan crapped out and the computer will not let me boot. So I call - and again I am told that they can't send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back - AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is (after being put on hold for 3 HOURS ) but they will have someone call me back. When they never called back I called them, and again am put on hold for 1 AND ½ HOURS. They then claim my computer was at their service center the entire time (BULL) and that they haven't had a chance to fix it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Which I understand the having to send the wrong one back first, but I then ask if I can at least have something in writing saying I will defiantly get my computer back. I am then transferred to a case manager. The case manager tells me he can't guarantee I will get my computer back. I asked why and he said he can't with certainty guarantee that it won't end up lost in the time it takes for this computer to get back. So I then say well can you at least guarantee me that I will get my computer or one of equal or greater value back. I am told that the only guarantee he can give me is that I have to pay taxes and die. He stated that they do not have to give me any computer at all. That yes my warrantee covers repair or replacement but that doesn't mean they have to get it to you once it is been replaced. He then continues to yell at me and cut me off every time I try to speak and called me stupid for even asking that they do something to smooth over their lack of service because they have already gone out of their way. By what losing my computer and sending me a computer that was in non-working order 5 times!!! +++ -- "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man." |
#4
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
"andy" wrote:
So what colour underpants have you got on? I'm not wearing any. Jon |
#5
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
|
#6
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
"kony" wrote in message ... On Sun, 05 Mar 2006 14:21:28 GMT, (Bob) wrote: I ran across this while reading the User Reviews on Cnet. It is so outrageous I thought I would share it with you. How any one company can be so incredibly screwed up is beyond my understanding. They must work day and night at it. I'm wondering if a misguided Dell guerrilla marketing puppet wrote it. IMO, most of the stories that go that far beyond belief are either fictional or a consumer that brought half of it on themselves. Funny how some people just keep having problem after problem after problem year-in, year-out, but others dealing with same companies never do. User defect? I've had similar issues with HP. And I am in Australia |
#7
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
On Sun, 05 Mar 2006 22:16:40 GMT, kony wrote:
I ran across this while reading the User Reviews on Cnet. It is so outrageous I thought I would share it with you. How any one company can be so incredibly screwed up is beyond my understanding. They must work day and night at it. I'm wondering if a misguided Dell guerrilla marketing puppet wrote it. IMO, most of the stories that go that far beyond belief are either fictional or a consumer that brought half of it on themselves. Funny how some people just keep having problem after problem after problem year-in, year-out, but others dealing with same companies never do. User defect? I suspect his problem was caused by having bought serial number one. HP is notorious for using customers as beta test sites. I recall having bought one of the original Office Jets and I had to send it back to HP twice before they got it right. Then there was an HP scanner that had to go back once. At least they paid for the shipping. -- "Our country's a place of limitless hopes and possibilities, and nowhere is that spirit more alive than in the great nation of Texas." --GW Bush, U.S. President from Texas "One thing that makes George Bush such a great president is that he does not govern according to public opinion polls." --John Cornyn, U.S. Senator from Texas |
#8
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
|
#9
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
On Mon, 06 Mar 2006 15:20:07 GMT, kony wrote:
That doesn't account for some of the more remarkable things reported though, such as "He stated that they do not have to give me any computer at all. That yes my warrantee covers repair or replacement but that doesn’t mean they have to get it to you once it is been replaced." I call BS, this is not believable. Either that didn't happen or a customer would not just passively accept being told as much and only complain later. I interpreted that differently. He was being sarcastic. IOW, once he sent his machine in and it got lost, HP could walk away and he could do nothing about it. -- "Our country's a place of limitless hopes and possibilities, and nowhere is that spirit more alive than in the great nation of Texas." --GW Bush, U.S. President from Texas "One thing that makes George Bush such a great president is that he does not govern according to public opinion polls." --John Cornyn, U.S. Senator from Texas |
#10
|
|||
|
|||
User Review: "I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!"
|
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Can this Gateway 500XL 3.4Mhz be upgraded to 1GB RAM? | Dan | General | 7 | January 18th 05 03:17 PM |
Installing Ati Radeon 9700 drivers to Mandrake Linux 9.2 | Meinz | General Hardware | 2 | January 15th 04 06:09 PM |
Long time user, first time builder, help needed | Gabagimpy | Homebuilt PC's | 9 | December 16th 03 02:54 PM |
PC generating unusual "chirrupy" sound? | Coda | General Hardware | 1 | November 20th 03 07:52 PM |
Get the Serial Number with Visual Basic | Michael Wittmann | General | 15 | November 15th 03 06:03 PM |