Error code 720

My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).

"Trekman" wrote in message
...
My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).


From this distance, I'd just have her uninstall and reinstall the VZ access
manager and modem driver from her CD.

Better still, send her this link to the UM 175 page (which has instructions
for doing so but also the latest software and driver):

http://support.vzw.com/phones/index.html?p=3926

On Mon, 2 Mar 2009 03:55:45 -0800 (PST), Trekman
wrote:

My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).


Sounds like you're right tho I don't have/never had this modem.
Assuming it was working good until recently, can she just use a
restore point to go backward to just before it happened? Otherwise,
may need to tweak the connection settings. What OS is she using?

"S.Lewis" wrote in message
...

"Trekman" wrote in message
...
My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).


From this distance, I'd just have her uninstall and reinstall the VZ
access manager and modem driver from her CD.

Better still, send her this link to the UM 175 page (which has
instructions for doing so but also the latest software and driver):

http://support.vzw.com/phones/index.html?p=3926





Additionally, you might want to read this thread from back in April of last
year as an FYI. It's a considerably involved resolution. You might note
the date of this thread and also the version(s) of the VZaccess manager on
her CD.............versus what is currently available for download on the
website, as there may be a "fix" if the website software version is newer:

http://forums.lenovo.com/lnv/board/m...hread.i d=398

On Mar 2, 7:09*am, RnR wrote:
On Mon, 2 Mar 2009 03:55:45 -0800 (PST), Trekman
wrote:

My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. *Any
experience to share on this one? *She is getting frustrated (home on
maternity leave for one more month).

Sounds like you're right tho I don't have/never had this modem.
Assuming it was working good until recently, can she just use a
restore point to go backward to just before it happened? * Otherwise,
may need to tweak the connection settings. *What OS is she using?

She is using Vista. I will pass along several of the suggestions - not
sure what the help techs have already run her through, but I know she
mentioned getting into regedit.

On Mon, 2 Mar 2009 06:54:37 -0800 (PST), Trekman
wrote:

On Mar 2, 7:09*am, RnR wrote:
On Mon, 2 Mar 2009 03:55:45 -0800 (PST), Trekman
wrote:

My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. *Any
experience to share on this one? *She is getting frustrated (home on
maternity leave for one more month).

Sounds like you're right tho I don't have/never had this modem.
Assuming it was working good until recently, can she just use a
restore point to go backward to just before it happened? * Otherwise,
may need to tweak the connection settings. *What OS is she using?

She is using Vista. I will pass along several of the suggestions - not
sure what the help techs have already run her through, but I know she
mentioned getting into regedit.


Tell her to back the registry up before she messes with that just in
case. I realize her registry isn't perfect now but she may mess it up
more so that's the reason for the backup.

are you talking about an evdo modem? if so, then i suggest that you remove
it, reboot the system, and then stick it into another usb port...

"Trekman" wrote in message
...
My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).

ps:
http://forums.lenovo.com/lnv/board/m...hread.i d=398

"Christopher Muto" wrote in message
t...
are you talking about an evdo modem? if so, then i suggest that you remove
it, reboot the system, and then stick it into another usb port...

"Trekman" wrote in message
...
My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).

On Mar 2, 6:50*pm, "Christopher Muto" wrote:
are you talking about an evdo modem? if so, then i suggest that you remove
it, reboot the system, and then stick it into another usb port...

"Trekman" wrote in message

...

My daughter called last night. She has a new Inspiron laptop, maybe 3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code 720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other. *Any
experience to share on this one? *She is getting frustrated (home on
maternity leave for one more month).

Had to look back at Verizon website and found this:
Ultra compact, light and easy to use, the UM175 USB Modem provides
high–speed access on our 1x/EV–DO network via VZ Access Manager™.
So, I guess it is an "evdo" modem. I will pass along the reboot and
replug suggestion. Thanks ...

If it is new, I suspect it is an integrated EVDO.

-----Original Message-----
From: Christopher Muto ]
Posted At: Monday, March 02, 2009 5:51 PM
Posted To: alt.sys.pc-clone.dell
Conversation: Error code 720
Subject: Error code 720

are you talking about an evdo modem? if so, then i suggest that you
remove
it, reboot the system, and then stick it into another usb port...

"Trekman" wrote in message
news:5a0ec906-e5ef-41a8-870f-
...
My daughter called last night. She has a new Inspiron laptop, maybe
3
months old and uses a Verizon wireless UM175 broadband access modem.
Seems she just had the connection quit and up came an "error code
720"
which I believe has to do with TCP/IP protocol for the connection.
Long story short she has spoken to MicroSoft as well as Verizon and
they have pretty much ping-ponged her over the net to the other.
Any
experience to share on this one? She is getting frustrated (home on
maternity leave for one more month).