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Is Dell serious about business? The opposite seems to be true.
After reviewing Consumer Reports, I went to the Dell site to order a
laptop. No options but glossy display, and only Vista. Tried chat and phone, but they're closed (phone icon says 8am-9pm, but apparently, not). Swum around the site in a few circles trying to find an email address, which seemed highly abnormal in its elusiveness. Finally found a webmail form. Filled in the many mandatory details (most of which only makes sense for post-sales) and got repeatedly asked for a correct address. I took stock of the time spent at the Dell site. The result was an overwhelming sense of futility in dealing with a vendor in this manner. Spending the evening swimming around a site designed to confound the visitor and not getting beyond square one is a bad sign, especially if this is only indicative of presales behaviour. The debacle with the user group forum drives the nail into the coffin. |
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