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#1
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Sapphire Radeon X1650 problem.
I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007.
This year it failed after overheating badly. It was bought in the UK from CCL and came with a two year warranty. I returned it to them and they pronounced it dead and said that the second years warranty comes from the makers and I would have to wait for it to be replaced. Eventually the new one arrived in a Power Color branded box. I unloaded all of the ATI drivers from my computer before installing it and also used a little program called 'atikill' that always seems to get rid of any bits. I also ran a registry cleaner before fitting the new card and loading the drivers from the CD that came with the card. My system became intermittingly unstable with the mouse and keyboard freezing and the picture from my TV card went fuzzy.I tried updating drivers without any benefit. I spoke to CCL support who suggested going to omega\drivers.net and getting more reliable ones from there. That site just has a lot of programs similar to Uniblue Driver Scanner that I already had that checks your system and guides you to official update sites. I took the X1650 out and replaced it with an old ATI Rage Fury Pro and they system became stable again. I left it like that for six weeks before phoning CCL again. Once more thy try to wash their hands of it by saying that it is a Driver problem. If I send it back to them for testing and they find no problem with it they say that will charge me up to £50 for their time or that if they send it back to the makers and they find no fault they will be charged by them. I ask if they tell me the card is not faulty and I refuse to pay what will happen. They reply that they will then keep the card:-) I have a RMA number to send it back with. Any advice here on what to try next before sending it back. I intend to speak to our local Trading Standard department on Monday as to whether such charges are legal or just downright bad customers service. TIA Tom |
#2
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Sapphire Radeon X1650 problem.
"Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. This year it failed after overheating badly. It was bought in the UK from CCL and came with a two year warranty. I returned it to them and they pronounced it dead and said that the second years warranty comes from the makers and I would have to wait for it to be replaced. Eventually the new one arrived in a Power Color branded box. I unloaded all of the ATI drivers from my computer before installing it and also used a little program called 'atikill' that always seems to get rid of any bits. I also ran a registry cleaner before fitting the new card and loading the drivers from the CD that came with the card. My system became intermittingly unstable with the mouse and keyboard freezing and the picture from my TV card went fuzzy.I tried updating drivers without any benefit. I spoke to CCL support who suggested going to omega\drivers.net and getting more reliable ones from there. That site just has a lot of programs similar to Uniblue Driver Scanner that I already had that checks your system and guides you to official update sites. I took the X1650 out and replaced it with an old ATI Rage Fury Pro and they system became stable again. I left it like that for six weeks before phoning CCL again. Once more thy try to wash their hands of it by saying that it is a Driver problem. If I send it back to them for testing and they find no problem with it they say that will charge me up to £50 for their time or that if they send it back to the makers and they find no fault they will be charged by them. I ask if they tell me the card is not faulty and I refuse to pay what will happen. They reply that they will then keep the card:-) I have a RMA number to send it back with. Any advice here on what to try next before sending it back. I intend to speak to our local Trading Standard department on Monday as to whether such charges are legal or just downright bad customers service. TIA Tom there are some retailers that just dont deserve business. I ran my own engineering company and would do anything for customers to ensure they always came back to me for their work. You would think that ccl would have an old test machine at the ready to at least put a card into to test it out. What does it take, 10 to 15 mins work.... what about trying the catalyst driver from here http://support.amd.com/us/gpudownloa...la ng=English |
#3
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Sapphire Radeon X1650 problem.
"Tom E" wrote in message ... "Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. This year it failed after overheating badly. It was bought in the UK from CCL and came with a two year warranty. I returned it to them and they pronounced it dead and said that the second years warranty comes from the makers and I would have to wait for it to be replaced. Eventually the new one arrived in a Power Color branded box. I unloaded all of the ATI drivers from my computer before installing it and also used a little program called 'atikill' that always seems to get rid of any bits. I also ran a registry cleaner before fitting the new card and loading the drivers from the CD that came with the card. My system became intermittingly unstable with the mouse and keyboard freezing and the picture from my TV card went fuzzy.I tried updating drivers without any benefit. I spoke to CCL support who suggested going to omega\drivers.net and getting more reliable ones from there. That site just has a lot of programs similar to Uniblue Driver Scanner that I already had that checks your system and guides you to official update sites. I took the X1650 out and replaced it with an old ATI Rage Fury Pro and they system became stable again. I left it like that for six weeks before phoning CCL again. Once more thy try to wash their hands of it by saying that it is a Driver problem. If I send it back to them for testing and they find no problem with it they say that will charge me up to £50 for their time or that if they send it back to the makers and they find no fault they will be charged by them. I ask if they tell me the card is not faulty and I refuse to pay what will happen. They reply that they will then keep the card:-) I have a RMA number to send it back with. Any advice here on what to try next before sending it back. I intend to speak to our local Trading Standard department on Monday as to whether such charges are legal or just downright bad customers service. TIA Tom there are some retailers that just dont deserve business. I ran my own engineering company and would do anything for customers to ensure they always came back to me for their work. You would think that ccl would have an old test machine at the ready to at least put a card into to test it out. What does it take, 10 to 15 mins work.... what about trying the catalyst driver from here http://support.amd.com/us/gpudownloa...la ng=English I'll put the card back in tomorrow and try the catalyst drivers. I've used CCL before but of course with products that have not given me a problem. I had a rather similar problem on another computer years ago with an ATI Allinwonder. I spent hours on the phone to their support in Ireland at that time after the supplier gave up on the problem. Eventually ATI replaced the card themselves and all was well. They told me to return the dud to the supplier who then gave me a refund:-) Tom |
#4
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Sapphire Radeon X1650 problem.
"Tom Cotton" wrote in message ... "Tom E" wrote in message ... "Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. This year it failed after overheating badly. It was bought in the UK from CCL and came with a two year warranty. I returned it to them and they pronounced it dead and said that the second years warranty comes from the makers and I would have to wait for it to be replaced. Eventually the new one arrived in a Power Color branded box. I unloaded all of the ATI drivers from my computer before installing it and also used a little program called 'atikill' that always seems to get rid of any bits. I also ran a registry cleaner before fitting the new card and loading the drivers from the CD that came with the card. My system became intermittingly unstable with the mouse and keyboard freezing and the picture from my TV card went fuzzy.I tried updating drivers without any benefit. I spoke to CCL support who suggested going to omega\drivers.net and getting more reliable ones from there. That site just has a lot of programs similar to Uniblue Driver Scanner that I already had that checks your system and guides you to official update sites. I took the X1650 out and replaced it with an old ATI Rage Fury Pro and they system became stable again. I left it like that for six weeks before phoning CCL again. Once more thy try to wash their hands of it by saying that it is a Driver problem. If I send it back to them for testing and they find no problem with it they say that will charge me up to £50 for their time or that if they send it back to the makers and they find no fault they will be charged by them. I ask if they tell me the card is not faulty and I refuse to pay what will happen. They reply that they will then keep the card:-) I have a RMA number to send it back with. Any advice here on what to try next before sending it back. I intend to speak to our local Trading Standard department on Monday as to whether such charges are legal or just downright bad customers service. TIA Tom there are some retailers that just dont deserve business. I ran my own engineering company and would do anything for customers to ensure they always came back to me for their work. You would think that ccl would have an old test machine at the ready to at least put a card into to test it out. What does it take, 10 to 15 mins work.... what about trying the catalyst driver from here http://support.amd.com/us/gpudownloa...la ng=English I'll put the card back in tomorrow and try the catalyst drivers. I've used CCL before but of course with products that have not given me a problem. I had a rather similar problem on another computer years ago with an ATI Allinwonder. I spent hours on the phone to their support in Ireland at that time after the supplier gave up on the problem. Eventually ATI replaced the card themselves and all was well. They told me to return the dud to the supplier who then gave me a refund:-) Tom You don't know what a supplier is truly like until there is a problem and you have to use their customer service. As per a previous post, I have just installed an HD3850 AGP card and before I decided upon it I read a number of reviews and ALL the reviewers said don't use the drivers on the accompanying CD but to use the latest catalyst from the ATI web....which I did and have had no problems. |
#5
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Sapphire Radeon X1650 problem.
"Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. snip Any advice here on what to try next before sending it back. My advice is to try the card with 7.5's or 7.4's. See if it's functional with those drivers. If yes, it's likely the newer drivers causing the issue. I eventually got rid of an X1650 Pro AGP card simply because every other driver past this point would not function in 3D mode, even after applying all the hotfixes. I gave up after the 8.6 or so Cats. The X1650 Pro AGP series seems to have this issue more than others from what I could glean at the time....X1950 AGPs had very little issues in comparison. No idea why. |
#6
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Sapphire Radeon X1650 problem.
"Augustus" wrote in message news:Ggt7m.36554$PH1.18722@edtnps82... "Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. snip Any advice here on what to try next before sending it back. My advice is to try the card with 7.5's or 7.4's. See if it's functional with those drivers. If yes, it's likely the newer drivers causing the issue. I eventually got rid of an X1650 Pro AGP card simply because every other driver past this point would not function in 3D mode, even after applying all the hotfixes. I gave up after the 8.6 or so Cats. The X1650 Pro AGP series seems to have this issue more than others from what I could glean at the time....X1950 AGPs had very little issues in comparison. No idea why. OK, I will try that. It puzzles me why the replacement is problematic and the original was perfect. Tom |
#7
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Sapphire Radeon X1650 problem.
"Tom Mix" wrote in message ... "Augustus" wrote in message news:Ggt7m.36554$PH1.18722@edtnps82... "Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. snip Any advice here on what to try next before sending it back. My advice is to try the card with 7.5's or 7.4's. See if it's functional with those drivers. If yes, it's likely the newer drivers causing the issue. I eventually got rid of an X1650 Pro AGP card simply because every other driver past this point would not function in 3D mode, even after applying all the hotfixes. I gave up after the 8.6 or so Cats. The X1650 Pro AGP series seems to have this issue more than others from what I could glean at the time....X1950 AGPs had very little issues in comparison. No idea why. OK, I will try that. It puzzles me why the replacement is problematic and the original was perfect. Tom I downloaded 7.4 and 7.5. I tried 7.4 and my system was just as unstable a before. Have gone back to my old Rage Pro 128. The X1650 will go back on Monday.... it's either that or sell it n E-Bay:-) Tom |
#8
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Sapphire Radeon X1650 problem.
"Tom Cotton" wrote in message ... I bought a Sapphire Radeon X1650 PRO 512MB AGP graphics card in August 2007. This year it failed after overheating badly. It was bought in the UK from CCL and came with a two year warranty. I returned it to them and they pronounced it dead and said that the second years warranty comes from the makers and I would have to wait for it to be replaced. Eventually the new one arrived in a Power Color branded box. I unloaded all of the ATI drivers from my computer before installing it and also used a little program called 'atikill' that always seems to get rid of any bits. I also ran a registry cleaner before fitting the new card and loading the drivers from the CD that came with the card. My system became intermittingly unstable with the mouse and keyboard freezing and the picture from my TV card went fuzzy.I tried updating drivers without any benefit. I spoke to CCL support who suggested going to omega\drivers.net and getting more reliable ones from there. That site just has a lot of programs similar to Uniblue Driver Scanner that I already had that checks your system and guides you to official update sites. I took the X1650 out and replaced it with an old ATI Rage Fury Pro and they system became stable again. I left it like that for six weeks before phoning CCL again. Once more thy try to wash their hands of it by saying that it is a Driver problem. If I send it back to them for testing and they find no problem with it they say that will charge me up to £50 for their time or that if they send it back to the makers and they find no fault they will be charged by them. I ask if they tell me the card is not faulty and I refuse to pay what will happen. They reply that they will then keep the card:-) I have a RMA number to send it back with. Any advice here on what to try next before sending it back. I intend to speak to our local Trading Standard department on Monday as to whether such charges are legal or just downright bad customers service. TIA Tom All worked out well. CCL found it to be faulty and returned it to the makers for replacement. Problem as always, suppliers give you the runaround for weeks with try this, try new drivers. Tom |
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