Ebuyer Returns query...

'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug - although it
took until the 11th for them to log it as "received" in their Returns
section. They said in their email that they would test the item within 7 (I
think) business days. It is now the 25th and still nowt appears to be
happening.

Now I know Ebuyer have an awful customer service rep so I don't need people
telling me what I already know ;op (although this is the first order out of
20odd that I have had a problem). But any indications of how long these guys
actually take to get around to looking at things? Do they live in a freaking
time-warp over there in Sheffield?

Cheers for any ideas!

--
"God is dead; but considering the state the species Man is in, there will
perhaps be games, for ages yet, in which his shadow will be shown"
Nietzsche: Die Fröhliche Wissenschaft
www.myfavouritevideogame.co.uk www.moonstonetavern.co.uk

"i d o r u" wrote in message
...
'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug - although
it
took until the 11th for them to log it as "received" in their Returns
section. They said in their email that they would test the item within 7
(I
think) business days. It is now the 25th and still nowt appears to be
happening.

Now I know Ebuyer have an awful customer service rep so I don't need
people
telling me what I already know ;op (although this is the first order out
of
20odd that I have had a problem). But any indications of how long these
guys
actually take to get around to looking at things? Do they live in a
freaking
time-warp over there in Sheffield?

Cheers for any ideas!

--
"God is dead; but considering the state the species Man is in, there will
perhaps be games, for ages yet, in which his shadow will be shown"
Nietzsche: Die Fröhliche Wissenschaft
www.myfavouritevideogame.co.uk www.moonstonetavern.co.uk




Been in the same situation.
All you can really do is send an enote. Then wait.

In article , says...

"Andrew Gambier" wrote in message
0...
In , "i d o r u"
wrote:

'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although it took until the 11th for them to log it as "received" in
their Returns section. They said in their email that they would test
the item within 7 (I think) business days. It is now the 25th and
still nowt appears to be happening.

Now I know Ebuyer have an awful customer service rep so I don't need
people telling me what I already know ;op (although this is the first
order out of 20odd that I have had a problem). But any indications of
how long these guys actually take to get around to looking at things?
Do they live in a freaking time-warp over there in Sheffield?

Cheers for any ideas!


Well......

Have you tried asking *them* instead of usenet? The telephone often works
better than e-mail.

You'd be surprised! Last time I tried phoning it was a no no. It may be
better now, but what I can gather it's still diabolical.

E-Notes seems to be the best:-0

How long do they usually take to reply to e-notes? I logged one last
Wednesday. No reply and it still says awaiting processing.

--
Remove N0_SPAM_PLEAZE to email
It's a spring thing
http://www.hookeslaw.com

In article ,
says...

"George" wrote in message
t...
In article , says...

"Andrew Gambier" wrote in message
0...
In , "i d o r u"
wrote:

'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although it took until the 11th for them to log it as "received" in
their Returns section. They said in their email that they would test
the item within 7 (I think) business days. It is now the 25th and
still nowt appears to be happening.

Now I know Ebuyer have an awful customer service rep so I don't need
people telling me what I already know ;op (although this is the
first
order out of 20odd that I have had a problem). But any indications
of
how long these guys actually take to get around to looking at
things?
Do they live in a freaking time-warp over there in Sheffield?

Cheers for any ideas!


Well......

Have you tried asking *them* instead of usenet? The telephone often
works
better than e-mail.

You'd be surprised! Last time I tried phoning it was a no no. It may be
better now, but what I can gather it's still diabolical.

E-Notes seems to be the best:-0

How long do they usually take to reply to e-notes? I logged one last
Wednesday. No reply and it still says awaiting processing.


took them 8 working days to answer my last enote. far to long

Ouch! I'd say 48 hours should be the max.

--
Remove N0_SPAM_PLEAZE to email
It's a spring thing
http://www.hookeslaw.com

"i d o r u" wrote in message
...
'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug - although
it
took until the 11th for them to log it as "received" in their Returns
section. They said in their email that they would test the item within 7
(I
think) business days. It is now the 25th and still nowt appears to be
happening.


They were getting faster recently.
I usually would allow about 3 weeks total to RMA an item.

Give em a couple more days then follow up the RMA with an enote is about
your only option I'm afraid.

The chances of Mike Naylor offering any personal help to you in this group
was rare before, but certainly zero now.

Be patient my friend - its about all you can be in this situation.

g.

On Mon, 25 Aug 2003 18:50:08 +0100, "Fat Freddy's Cat"
wrote:


"i d o r u" wrote in message
...
'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug - although
it
took until the 11th for them to log it as "received" in their Returns
section. They said in their email that they would test the item within 7
(I
think) business days. It is now the 25th and still nowt appears to be
happening.


They were getting faster recently.
I usually would allow about 3 weeks total to RMA an item.

Give em a couple more days then follow up the RMA with an enote is about
your only option I'm afraid.

The chances of Mike Naylor offering any personal help to you in this group
was rare before, but certainly zero now.

Be patient my friend - its about all you can be in this situation.

g.


Why bother using Ebuyer if they take this long to respond to their own
imposed slow enotes system?

Use a different company, I'd say. Don't let Ebuyer get away with such
dreadful service.

Crossbow wrote in message
...
On Mon, 25 Aug 2003 18:50:08 +0100, "Fat Freddy's Cat"
wrote:


"i d o r u" wrote in message
...
'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although
it
took until the 11th for them to log it as "received" in their Returns
section. They said in their email that they would test the item within
7
(I
think) business days. It is now the 25th and still nowt appears to be
happening.


They were getting faster recently.
I usually would allow about 3 weeks total to RMA an item.

Give em a couple more days then follow up the RMA with an enote is about
your only option I'm afraid.

The chances of Mike Naylor offering any personal help to you in this
group
was rare before, but certainly zero now.

Be patient my friend - its about all you can be in this situation.

g.


Why bother using Ebuyer if they take this long to respond to their own
imposed slow enotes system?

Use a different company, I'd say. Don't let Ebuyer get away with such
dreadful service.

Bit late now for the original poster though!

Osprey

Crossbow wrote in message
news
On Mon, 25 Aug 2003 19:14:47 +0100, "Osprey" wrote:


Crossbow wrote in message
.. .
On Mon, 25 Aug 2003 18:50:08 +0100, "Fat Freddy's Cat"
wrote:


"i d o r u" wrote in message
...
'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although
it
took until the 11th for them to log it as "received" in their
Returns
section. They said in their email that they would test the item
within
7
(I
think) business days. It is now the 25th and still nowt appears to
be
happening.


They were getting faster recently.
I usually would allow about 3 weeks total to RMA an item.

Give em a couple more days then follow up the RMA with an enote is
about
your only option I'm afraid.

The chances of Mike Naylor offering any personal help to you in this
group
was rare before, but certainly zero now.

Be patient my friend - its about all you can be in this situation.

g.


Why bother using Ebuyer if they take this long to respond to their own
imposed slow enotes system?

Use a different company, I'd say. Don't let Ebuyer get away with such
dreadful service.

Bit late now for the original poster though!

Osprey

He (and others) will know better next time though.

Made the wrong choice, didn't he?

That sounds remarkably like.................A certain someone.

Osprey

In article ,
says...
In article , says...

"Andrew Gambier" wrote in message
0...
In , "i d o r u"
wrote:

'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although it took until the 11th for them to log it as "received" in
their Returns section. They said in their email that they would test
the item within 7 (I think) business days. It is now the 25th and
still nowt appears to be happening.

Now I know Ebuyer have an awful customer service rep so I don't need
people telling me what I already know ;op (although this is the first
order out of 20odd that I have had a problem). But any indications of
how long these guys actually take to get around to looking at things?
Do they live in a freaking time-warp over there in Sheffield?

Cheers for any ideas!


Well......

Have you tried asking *them* instead of usenet? The telephone often works
better than e-mail.

You'd be surprised! Last time I tried phoning it was a no no. It may be
better now, but what I can gather it's still diabolical.

E-Notes seems to be the best:-0

How long do they usually take to reply to e-notes? I logged one last
Wednesday. No reply and it still says awaiting processing.

Still says "Awaiting processing" :-(

--
Remove N0_SPAM_PLEAZE to email
It's a spring thing
http://www.hookeslaw.com

"George" wrote in message
t...
In article ,
says...
In article , says...

"Andrew Gambier" wrote in message
0...
In , "i d o r u"
wrote:

'lo all.

Returned an item to Ebuyer, which they received on the 1st Aug -
although it took until the 11th for them to log it as "received"
in
their Returns section. They said in their email that they would
test
the item within 7 (I think) business days. It is now the 25th and
still nowt appears to be happening.

Now I know Ebuyer have an awful customer service rep so I don't
need
people telling me what I already know ;op (although this is the
first
order out of 20odd that I have had a problem). But any indications
of
how long these guys actually take to get around to looking at
things?
Do they live in a freaking time-warp over there in Sheffield?

Cheers for any ideas!


Well......

Have you tried asking *them* instead of usenet? The telephone often
works
better than e-mail.

You'd be surprised! Last time I tried phoning it was a no no. It may
be
better now, but what I can gather it's still diabolical.

E-Notes seems to be the best:-0

How long do they usually take to reply to e-notes? I logged one last
Wednesday. No reply and it still says awaiting processing.

Still says "Awaiting processing" :-(


only 5 days. you should get a reply b4 tuesday