If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Ebuyer and false advertising - advice?
Hi,
About 5 weeks ago I bought a Samtron 76E monitor from Ebuyer, which has just died. Now, Ebuyer say in big bold letters that the monitor is supplied with a 3 year **onsite*** warranty. Guess what? It isn't - it's RTB only, so I will have to spend £20 to ship a £70 monitor back to it's manufacturers. Since Ebuyer promise an onsite warranty, and the manufacturer doesn't supply one, can I legally assume that the warranty was provided by Ebuyer themselves? Thanks |
#2
|
|||
|
|||
"Peter" wrote in message m... Hi, About 5 weeks ago I bought a Samtron 76E monitor from Ebuyer, which has just died. Now, Ebuyer say in big bold letters that the monitor is supplied with a 3 year **onsite*** warranty. Guess what? It isn't - it's RTB only, so I will have to spend £20 to ship a £70 monitor back to it's manufacturers. Since Ebuyer promise an onsite warranty, and the manufacturer doesn't supply one, can I legally assume that the warranty was provided by Ebuyer themselves? Thanks No advice needed yet. First step is to ask ebuyer about it. They obviously just made a mistake, easy one to make really as practically all monitors do have onsite. Phone or raise an enote, post back what they say. |
#3
|
|||
|
|||
"Peter" wrote in message m... Hi, About 5 weeks ago I bought a Samtron 76E monitor from Ebuyer, which has just died. Now, Ebuyer say in big bold letters that the monitor is supplied with a 3 year **onsite*** warranty. Guess what? It isn't - it's RTB only, so I will have to spend £20 to ship a £70 monitor back to it's manufacturers. Since Ebuyer promise an onsite warranty, and the manufacturer doesn't supply one, can I legally assume that the warranty was provided by Ebuyer themselves? Not that that would solve anything as they'd ask you to send it to them instead of manufacturer. Try trading standards and is it called descriptions act or something?! |
#5
|
|||
|
|||
"Peter" wrote in message m... Hi, Since Ebuyer promise an onsite warranty, and the manufacturer doesn't supply one, can I legally assume that the warranty was provided by Ebuyer themselves? Thanks Do you have the website or product info from ebuyer stating the 3 year onsite warranty? If so, you have a *very* good case. Mistakes do happen, but only where the normal bloke in the street could not be expected to believe the error would ebuyer stand a chance. However, an onsite warranty is pretty standard these days so you have a great case. Problem is, what to do now? I would contact ebuyer via RMA procedure or enote (maybe best to phone first) and point out their mistake. *****Any reputable company will send you a new monitor and pick up the old one. It would be **very cheap and easy for ebuyer to do this** and they would generate goodwill (are you reading this ebuyer?)...***** They should also be sharp in correcting the website error. Hope it goes well for you. At this stage, dont be fooled by dicks in this group advising legal redress and trading standards (you know who they are) keep it friendly and patient just now. You only need to get shirty if they get shirty with you. A friendly open approach will probably work wonders. Post back to see how you get on. g. |
#6
|
|||
|
|||
In message , Peter Parry
writes Not necessarily, and mistakes do happen. However at this stage the warranty is a bit irrelevant (unless you actually received an on site warranty certificate with the monitor) as its up to the supplier to sort it out and cover the costs of doing so. Rollocks to that - that would take ages - on-site means on-site and I for one won't accept anything less. I bought one back in May and a Samsung Xiod 17" from another retailer promising on-site etc last week and the booklet says return to service centre on that one. Will ve sorting it tomorrow. They can both replace them or upgrade them to on-site FOC. No good to me to have Monitors away for ages. -- njc AKA (Fastpay, Paypal & nochex e-mail) |
#7
|
|||
|
|||
Hi,
Everything is sorted :-) Ebuyer were surprisingly helpful...it turns out that the warranty is onsite after all - it's just that for some reason the warranty card contradicts this entirely. Thanks for the advice everyone. |
#8
|
|||
|
|||
In message , Peter
writes Ebuyer were surprisingly helpful...it turns out that the warranty is onsite after all - it's just that for some reason the warranty card contradicts this entirely. Thanks for the advice everyone. Good - did they confirm the phone number given is as given in booklet? -- njc AKA (Fastpay, Paypal & nochex e-mail) |
#9
|
|||
|
|||
"Peter" wrote in message om... Hi, Everything is sorted :-) Ebuyer were surprisingly helpful...it turns out that the warranty is onsite after all - it's just that for some reason the warranty card contradicts this entirely. Very happy to hear the positive outcome. :0) Ebuyer have been nothing but helpful with the few problems I have had with kit from them. Bet your glad your lawyer hadn't already contacted trading standards!! ;0) g. |
Thread Tools | |
Display Modes | |
|
|