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#1
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Negative Monarch Computer Experience
On Aug 3 I ordered a motherboard/CPU/memory combo, video card, OS, HD, PSU After ten days I hadn't received anything, even though I had paid for express shipping (2-3 day) I find out they are just sitting on their hands because the motherboard I ordered they couldn't get. No attempt to contact me about this. I get through to an operator and we reshuffle my order for a motherboard they do have and a graphics card which will work with it, I had an AGP board/video card on order and had to switch to a PCI-Express, not my first choice, but so goes the herd these days. After about 20 days a box arrives, it contains the motherboard, with CPU installed, OS, PSU, no HD or video card, those are back ordered. Why don't the tell me these things earlier, like when I'm ordering. Unprofessional to say the least. Then I examine the contents and find they subbed the memory. I ordered Corsair memory and there was this Buffalo stuff on the MB, the packing list indicated it to, no expanation, further the Buffalo stuff was far cheaper than the Corsair memory. I call them up and they say they'll exchange it, they'll send out the memory I ordered and I send back the Buffalo stuff. Nothing has happened in 3 weeks. The HD and Video card finally arrive and I borrow memory from another computer to get things going. The Windows XP Home version CD has a CRC error and refuses to work, great, so now I need to contact them about that, too. I keep calling them, asking for technical support and put on hold for about half an hour and then finally booted. I've sent emails and left messages for them to call me back to no avail. Let this serve as a warning of what to expect from Monarch Computers. Your order is subject to change without notice, shipping happens when they get stock, and customer service is a lot of your time wasted on the phone trying to get things corrected. |
#2
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Negative Monarch Computer Experience
On 12 Sep 2006 08:42:44 -0700, "Richard Adams"
wrote: Let this serve as a warning of what to expect from Monarch Computers. I'd have blown my top long before this. At this point, I'd demand a full refund, including shipping both ways. If they balk, tell them you're fully prepared to register a complaint with the Attorney General in their area and challenge the CC charge. Wow, what a difference from my experience(s) with newegg... A_C |
#3
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Negative Monarch Computer Experience
Agent_C wrote: On 12 Sep 2006 08:42:44 -0700, "Richard Adams" wrote: Let this serve as a warning of what to expect from Monarch Computers. I'd have blown my top long before this. At this point, I'd demand a full refund, including shipping both ways. If they balk, tell them you're fully prepared to register a complaint with the Attorney General in their area and challenge the CC charge. Wow, what a difference from my experience(s) with newegg... A_C The primary reason I went with Monarch was a positive experience a couple years ago. New mobo/CPU combo went without a hitch. This has been an utter nightmare as I'm building the system for someone and they're getting sore. Monarch seem content to leave their customers in a bind. |
#4
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Negative Monarch Computer Experience
Wow, what a difference from my experience(s) with newegg... A_C Several years ago, I built two identical systems. The first, I got all my parts from mwave, and had no problems at all. The second, I was trying to save a little money (not my money), so I ordered all the same parts from newegg. When the (ordered from newegg) mainboard arrived, it was in a box that I didn't recognize, as the box was totally different from the box that the other mainboard (of the exact same make and model) had shipped in. When I opened the box, I discovered that the seal on the anti-static bag had been broken before the mainboard was shipped to me. I already figured that the mainboard was trash, but curiosity led me to hook it up to see what would happen. Not surprisingly, the mainboard was massively unstable. I went to the newegg site to post that newegg had apparently shipped me a used, defective mainboard, when I'd ordered a new one. Funny thing is, someone had beaten me to it. A few posts down in the comments about that mainboard, someone else was complaining that newegg had shipped them a used mainboard that was busted. I no longer trust newegg for major components. Not even if I'm spending someone else's money. It's not worth the hassle. I eventually got a good replacement from Newegg, but you have to figure how much your time is worth. The defective (known to be defective by newegg before newegg shipped it to me) mainboard delayed that particular build by almost a week. I was severely ****ed...not so much that the mainboard was defective, but that the build was unnecessarily delayed. I've had no such trouble with mwave or a few other vendors. Sometimes I still buy minor parts (cooling fans, cheap cases) from newegg, as newegg does have a good selection on parts that are less prone to failure. -Dave |
#5
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Negative Monarch Computer Experience
Oh great. Something to look forward to. I have one of their dual Opterons in a very high priced case. Fans are running wide open, and won't throttle down. Guys thought it was the air handler in the ceiling, until I pointed it out. johns |
#6
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Negative Monarch Computer Experience
sounds to me like they are getting ready to go out of business.
"Richard Adams" wrote in message ups.com... On Aug 3 I ordered a motherboard/CPU/memory combo, video card, OS, HD, PSU After ten days I hadn't received anything, even though I had paid for express shipping (2-3 day) I find out they are just sitting on their hands because the motherboard I ordered they couldn't get. No attempt to contact me about this. I get through to an operator and we reshuffle my order for a motherboard they do have and a graphics card which will work with it, I had an AGP board/video card on order and had to switch to a PCI-Express, not my first choice, but so goes the herd these days. After about 20 days a box arrives, it contains the motherboard, with CPU installed, OS, PSU, no HD or video card, those are back ordered. Why don't the tell me these things earlier, like when I'm ordering. Unprofessional to say the least. Then I examine the contents and find they subbed the memory. I ordered Corsair memory and there was this Buffalo stuff on the MB, the packing list indicated it to, no expanation, further the Buffalo stuff was far cheaper than the Corsair memory. I call them up and they say they'll exchange it, they'll send out the memory I ordered and I send back the Buffalo stuff. Nothing has happened in 3 weeks. The HD and Video card finally arrive and I borrow memory from another computer to get things going. The Windows XP Home version CD has a CRC error and refuses to work, great, so now I need to contact them about that, too. I keep calling them, asking for technical support and put on hold for about half an hour and then finally booted. I've sent emails and left messages for them to call me back to no avail. Let this serve as a warning of what to expect from Monarch Computers. Your order is subject to change without notice, shipping happens when they get stock, and customer service is a lot of your time wasted on the phone trying to get things corrected. |
#7
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Negative Monarch Computer Experience
Yep. NewEgg and XFX are both restockers. And they will charge you 15% of the purchase fee to do it too. Otherwise you just get more of the same. Try getting NewEgg on the phone. I also found a bunch of vendors who charge extra to guarantee that you don't get a flakey restock. So far, I'm paying somebodys salary at Mwave.com johns |
#8
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Negative Monarch Computer Experience
On Tue, 12 Sep 2006 12:06:34 -0400, "Mike T." wrote:
[...] (known to be defective by newegg before newegg shipped it to me) How do you know? A_C |
#9
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Negative Monarch Computer Experience
"Agent_C" wrote in message ... On Tue, 12 Sep 2006 12:06:34 -0400, "Mike T." wrote: [...] (known to be defective by newegg before newegg shipped it to me) How do you know? A_C Well if newegg did NOT know, that would look even worse for newegg. It was in the wrong box (hint one), the seal on the antistatic bag was broken (hint two). That meant one of two possibilities: 1) Some other customer had returned it to newegg as defective, in the wrong box 2) It was tested (why?) by newegg, and then placed in the wrong box. During testing by newegg, the board was massively unstable but newegg shipped it anyway, OR newegg failed to notice somehow that the board was massively unstable, which would point to faulty testing procedures by newegg. So either newegg knew that the mainboard was defective before they shipped it to me, or they (newegg) tested it and somehow concluded that a massively unstable board was OK to ship as brand new to a customer, in the wrong box. Or, newegg 'tested' the board and somehow failed to notice a massive stability problem with the board. Which of those scenarios is worst, in your mind? To me, they are all equal. -Dave |
#10
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Negative Monarch Computer Experience
BigJim wrote: sounds to me like they are getting ready to go out of business. If not the behaviour of a company going out of business, it certainly strikes me as the sort of behaviour that will lead to a company going out of business. I forgot to mention, my delay on the phone yesterday was explained by the operator as caused by lunch time. I did the time conversion and realised they must be taking lunch at 4:00 PM in Georgia. Hmm.. |
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