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#11
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laptop purchase
On Dec 18, 5:18*pm, BillW50 wrote:
On 12/18/2012 2:24 PM, Ron Hardin wrote: Larry wrote: On Dec 18, 6:07 am, Ron *wrote: My preference for (small business) outlet stores is keep sending it in for repair until it works. *It eventually will. *(rather than returning it for refund). You get the additional pleasure of diagnosing it yourself. -- On the internet, nobody knows you're a jerk. The buy experience on both these laptops was more of a headache than a feeling of pleasure. We only buy particularly good deals, pricewise; so they're worth getting working, which helps with the pleasure angle. But there's also interesting detective work. Like for instance they most like pass the Dell diagnostics, so you have to look for things that Dell doesn't test. A common one is the video card as windows uses it. *See if the thing stays up in safe mode with networking, which doesn't really turn on the video card. *We had a couple we diagnosed correctly that way. Having diagnosed it, you have to get the depot to replace the motherboard, which may take a few iterations back and forth, at Dell's expense. *Amazing to tell, when they finally do replace the MB, the problem is solved. Be polite but don't give in. Oh man! Don't I know this all too well. Things were far easier when customer support was manned by real engineers back in the 70's and 80's. Nowadays you have to jump through a lot of hoops for the same thing. :-( -- Bill Dell Latitute Slate Tablet 128GB SSD ('12 era) - Thunderbird v12 Intel Atom Z670 1.5GHz - 2GB - Windows 7 SP1 and Windows 8 I think you are right, however my experience with Dell service only goes back to the late 80s. The support personnel seem much younger and less experienced (or seasoned) than even was the case several years ago. On my recent purchase I decided to pay extra and try out the "prosupport". Larry |
#12
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laptop purchase
On 12/18/2012 2:24 PM, Ron Hardin wrote:
Larry wrote: On Dec 18, 6:07 am, Ron wrote: My preference for (small business) outlet stores is keep sending it in for repair until it works. It eventually will. (rather than returning it for refund). You get the additional pleasure of diagnosing it yourself. -- On the internet, nobody knows you're a jerk. The buy experience on both these laptops was more of a headache than a feeling of pleasure. We only buy particularly good deals, pricewise; so they're worth getting working, which helps with the pleasure angle. But there's also interesting detective work. Like for instance they most like pass the Dell diagnostics, so you have to look for things that Dell doesn't test. A common one is the video card as windows uses it. See if the thing stays up in safe mode with networking, which doesn't really turn on the video card. We had a couple we diagnosed correctly that way. Having diagnosed it, you have to get the depot to replace the motherboard, which may take a few iterations back and forth, at Dell's expense. Amazing to tell, when they finally do replace the MB, the problem is solved. Be polite but don't give in. Oh man! Don't I know this all too well. Things were far easier when customer support was manned by real engineers back in the 70's and 80's. Nowadays you have to jump through a lot of hoops for the same thing. :-( -- Bill Dell Latitute Slate Tablet 128GB SSD ('12 era) - Thunderbird v12 Intel Atom Z670 1.5GHz - 2GB - Windows 7 SP1 and Windows 8 |
#13
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laptop purchase
On 12/17/2012 1:50 PM, RnR wrote:
I haven't kept up with the Dell laptops lately. My daughter wants to replace her Dell laptop with a new one but wants a decent video card in it. I don't know her budget but I'm guessing $700 or less. Personally I'd prefer her to have windows 7 on this new laptop but she may not care. Any suggestions or suggestions from the Dell outlet store? Get her a Mac - Windows 8 is utter ****. |
#14
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laptop purchase
Justin wrote in :
On 12/17/2012 1:50 PM, RnR wrote: I haven't kept up with the Dell laptops lately. My daughter wants to replace her Dell laptop with a new one but wants a decent video card in it. I don't know her budget but I'm guessing $700 or less. Personally I'd prefer her to have windows 7 on this new laptop but she may not care. Any suggestions or suggestions from the Dell outlet store? Get her a Mac - Windows 8 is utter ****. iOS is no better. And if you're going to dispense useless advice, at least tell the OP where he can find a Mac laptop for $700. |
#15
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laptop purchase
On 1/3/2013 5:17 AM, dg1261 wrote:
wrote in : On 12/17/2012 1:50 PM, RnR wrote: I haven't kept up with the Dell laptops lately. My daughter wants to replace her Dell laptop with a new one but wants a decent video card in it. I don't know her budget but I'm guessing $700 or less. Personally I'd prefer her to have windows 7 on this new laptop but she may not care. Any suggestions or suggestions from the Dell outlet store? Get her a Mac - Windows 8 is utter ****. iOS is no better. And if you're going to dispense useless advice, at least tell the OP where he can find a Mac laptop for $700. I got a 13" refurb off Apple's site wasn't much more than $700. You have to jump on it though. |
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