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#12
January 26th 04, 02:08 AM
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#13
January 26th 04, 08:39 AM
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.. I intend to stop
purchasing Lite-On products because of their "customer service". And I bet Lite-On couldnt have asked for a better outcome, buy a decent dvd in the first place!!
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#14
January 26th 04, 07:40 PM
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I will, however, notify the retailer (Newegg) about this case. It is a
very reputable retailer with EXCELLENT customer service. I have seen certain brands disappear from their product line, due to poor customer service. Try, for example, to find an item from VIA on their web site (www.newegg.com). They used to sell VIA mini-ITX mainboards. They no longer sell them... I've used VIA-based boards for years with zero problems. And VIA is not as much of a retail manufacturer as it is a chipset manufacturer. VIA's motherboard manufacturing business was really not much more than a trial in the US, which is why they no longer do it. That wasn't NewEgg's decision. VIA is much more prominent in the Asian market. And with nVidia making the moves they're making now (such as on the board I have now), VIA has lost market share in that arena as well. Anyway, I'll agree with you on NewEgg. They're the best retailer in the US, bar none. Also, I've never had ANY problems with LiteOn products, either, even back ten years ago when they made only LEDs. I don't think I've ever had to call customer service for ANY computer vendor, except maybe for extra parts...
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#15
January 26th 04, 11:05 PM
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"JonnyCab®" wrote in message ...
I've used VIA-based boards for years with zero problems. And VIA is not as much of a retail manufacturer as it is a chipset manufacturer. VIA's motherboard manufacturing business was really not much more than a trial in the US, which is why they no longer do it. That wasn't NewEgg's decision. It seems that you were very lucky. VIA's "support" forums are full of horror stories. For example: http://forums.viaarena.com/messagevi...threadid=44623 http://forums.viaarena.com/messagevi...threadid=46622 VIA is much more prominent in the Asian market. And with nVidia making the moves they're making now (such as on the board I have now), VIA has lost market share in that arena as well. Very good. I have only good things to say about nVidia. Anyway, I'll agree with you on NewEgg. They're the best retailer in the US, bar none. I agree. Also, I've never had ANY problems with LiteOn products, either, even back ten years ago when they made only LEDs. I don't think I've ever had to call customer service for ANY computer vendor, except maybe for extra parts... I haven't had problems with my LiteOn CDRW either but if I (or you) had, would our problems be handled satisfactorily? This is a valid concern, and I think the OP gave us a pretty good idea about what to expect... Also, the fact that a company has good products in the OEM market doesn't necessarily mean it is ready for prime time in the consumer market. Sam
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#16
January 28th 04, 08:50 AM
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"rotor" wrote in message ... On 24 Jan 2004 21:23:33 -0800, (No Longer a LiteOn FOR ****S SAKE JUST BUY ANOTHER UNIT YOU TWITWIT !!!! Yeah, what he said! Dashi Customer) wrote: (JamesMason) wrote in message e.com... Look, all this crap is manufactuured on assembly lines in the worst parts of Asia, their quality control department has an occasional miss. The same thing can be said of Sony, Toshiba, etc... You just If it is an "occasional miss", why won't they simply replace my defective unit with a non-defective one? (as explicitly promised by their CS representative in the course of exchaning emails). miss. The same thing can be said of Sony, Toshiba, etc... You just testified that you have a history of positive experiences with Lite-On products, so now with one bad experience you want to abandon them (your choice of course) and you want to post here to try to encorage others to avoid their products. James, I post here to let people know of my experience. Whether you avoid their products or not is YOUR decision (or choice, as you put it). I believe that information needs to be shared. I wish I could read a posting like mine *before* I decided to purchase the Lite-On LVD-2001. I check this newsgroup regularly. Based on what you've said I'll avoid the Lite-On LVD-2001, but like you I've had a positive experience with the rest of their products I've tried, it makes no sense to bash or boycott a brand just because of one bad product (most likely your specific model was bad, how do you know this one wasn't droped off a truck or something? Are you even sure LiteOn is to blame? Absolutely. If you read the correspondence carefully, you will notice that the product made its way to Lite-On and back to me. It was returned to me in the same exact condition I sent it to them (even the S/N was the same ;-)). I agree with you that it makes no sense to bash or boycott a brand just because of one bad product, but this is not the case here. I intend to stop purchasing Lite-On products because of their "customer service". Lite-On's "customer service" taught me that their WARRANTY is USELESS. When I wish to buy an item cheaply, without a warranty, I buy it used/refurbished on eBay...
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#17
January 29th 04, 04:43 AM
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It seems that you were very lucky. VIA's "support" forums are full of
horror stories. For example: You can show me all of the links you want, but I've dealt with literally hundreds of Asus A7V133, Gigabyte GA-7VTXE and 7VTXH, Epox 8KHA+, Asus A7V333, and Tyan Tiger 200 boards. I've never had any trouble with any of them. They're all VIA-based boards. I can tell you what I *have* noticed about people's PCs that were giving them trouble: 1) The PC is down on the floor, or on carpeting, next to the litter box, boot tray, or garbage can. After being kicked, bumped, and treated like something other than the precision piece of equipment that a PC *is*, is it any big shock that something is going to go wrong with it? Most people treat a PC like it's a toaster oven or a washing machine. But wait---take it apart. Cat-fur tumbleweeds, pieces of food, dirt, and general *filth* is not the way to treat a PC. That's why mine sits on the desk, and, for some odd reason, the ones I put together never seem to have any problems. 2) I've seen IDE cables so hopelessly kinked, folded, and *stuffed* into the machine that they look like someone hitched them to the back of a bus and then drove around a gravel parking lot for an hour, before finally running them over. Yanking them off the drive or motherboard connector by grabbing the cable is also a sure way to make the contacts intermittent. 3) Putting memory on the board is not something that the ham-fisted are generally capable of doing without cracking the board or shorting something. 4) I've seen two CD drives set to the same master or slave setting, then the owner complains that both drives are "POSs". Right. 5) I've seen motherboards installed in the case with all of the manual dexterity of a gorilla wielding a Snap-On torque wrench. Aside from nicked areas around the screw holes, incorrect standoff locations, and bent capacitors, do you see any reason why this would be a problem? So I take anyone's complaints about a device being a "POS" with just a little bit of suspicion that they are doing something wrong. But, instead of insulting anyone's ability to comprehend that these devices require a *little* precision and some research into what works with what drivers and devices, I'll simply swipe a quote from the movie "Disclosure": "This is a precision piece of electronic equipment. It's not a pickup truck".
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#18
January 29th 04, 05:45 AM
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"Sly" wrote in message ...
. I intend to stop purchasing Lite-On products because of their "customer service". And I bet Lite-On couldnt have asked for a better outcome, buy a decent dvd in the first place!! I am not so sure about this. I was looking to buy a DVD player and was considering a liteon, but this posting convinced me to stay away from it. I absolutely consider service as part of product quality. Especially when it costs over $100.
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#19
January 29th 04, 06:08 AM
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THANK YOU!!!!!!!!!! I have built literally dozens of computers for myself
and friends and very rarely have any problems. I do get to fix them when their cat sleeps on it, dog ****es on it, kids and adults think a tower is a chair, they like to turn off without shutdown, uninstall the "unneeded" AV software, etc. Probably 90% of the issues I see are locateed behind the keyboard. Hey, lets delete the windows folder, I dont use it! "JonnyCab®" wrote in message ... It seems that you were very lucky. VIA's "support" forums are full of horror stories. For example: You can show me all of the links you want, but I've dealt with literally hundreds of Asus A7V133, Gigabyte GA-7VTXE and 7VTXH, Epox 8KHA+, Asus A7V333, and Tyan Tiger 200 boards. I've never had any trouble with any of them. They're all VIA-based boards. I can tell you what I *have* noticed about people's PCs that were giving them trouble: 1) The PC is down on the floor, or on carpeting, next to the litter box, boot tray, or garbage can. After being kicked, bumped, and treated like something other than the precision piece of equipment that a PC *is*, is it any big shock that something is going to go wrong with it? Most people treat a PC like it's a toaster oven or a washing machine. But wait---take it apart. Cat-fur tumbleweeds, pieces of food, dirt, and general *filth* is not the way to treat a PC. That's why mine sits on the desk, and, for some odd reason, the ones I put together never seem to have any problems. 2) I've seen IDE cables so hopelessly kinked, folded, and *stuffed* into the machine that they look like someone hitched them to the back of a bus and then drove around a gravel parking lot for an hour, before finally running them over. Yanking them off the drive or motherboard connector by grabbing the cable is also a sure way to make the contacts intermittent. 3) Putting memory on the board is not something that the ham-fisted are generally capable of doing without cracking the board or shorting something. 4) I've seen two CD drives set to the same master or slave setting, then the owner complains that both drives are "POSs". Right. 5) I've seen motherboards installed in the case with all of the manual dexterity of a gorilla wielding a Snap-On torque wrench. Aside from nicked areas around the screw holes, incorrect standoff locations, and bent capacitors, do you see any reason why this would be a problem? So I take anyone's complaints about a device being a "POS" with just a little bit of suspicion that they are doing something wrong. But, instead of insulting anyone's ability to comprehend that these devices require a *little* precision and some research into what works with what drivers and devices, I'll simply swipe a quote from the movie "Disclosure": "This is a precision piece of electronic equipment. It's not a pickup truck".
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#20
January 29th 04, 08:03 AM
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"Alan Hancock" wrote in message om... "Sly" wrote in message ... . I intend to stop purchasing Lite-On products because of their "customer service". And I bet Lite-On couldnt have asked for a better outcome, buy a decent dvd in the first place!! I am not so sure about this. I was looking to buy a DVD player and was considering a liteon, but this posting convinced me to stay away from it. I absolutely consider service as part of product quality. Especially when it costs over $100. Not sure whats the case in the US, but when you purchase something in the UK, your "contract" is with the retailer you bought the product off, NOT the manufacturer.Theres no reason at all that you should have to talk to the manufacturer, The retailers contract is with the manufacturer. I couldnt give a crap what the manufacturers do or say, if its broke, i take it straight back to where i bought it. If a product you bought after March last year develops a fault within the first 6 months, then it is automatically assumed that this fault was there when it was purchased and its upto the retailer to prove it wasnt!! you have the right to request a new product or a refund from the RETAILER. All the above is as i said for the UK,
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