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#1
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Thinking of buying a Dell? Think again!
1) We bought one PC and all went fine.
2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#2
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I read it, and just ordered my 2nd Dell ( an 1100 notebook) anyway. So
there! Plonk HH "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#3
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Man, you had it easy! If that's the worst that happened to you in dealing
with Dell, I'd say you were one of the lucky ones. Unlike just a couple of years ago, horror stories regarding Dell's PC's, return policies, and ESPECIALLY their worse-than-bottom-of-the-barrel tech support have been rampant. Dell apologists (customers who haven't been screwed yet, or Dell employees) will post messages of praise, but what's happened to Dell recently is no longer a secret. If more people did their homework, and actually talked to recent Dell costomers, fewer people would make that expensive mistake. Dell would (hopefully) eventually think about getting back to how it was in the '90's. But I understand the economics of it, and I doubt they will do that. All we can do (after exhausting all options in dealing with Dell) is not do business with them again. ....and warn future potential suckers of what awaits them. "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#4
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Ive had the same thing happen with Screwfix, Argos and a place selling ink
and cds (UK) Its not just Dell Its a big company thing, why should they care about your situation they are bigger than you and now have your money. what can you do? they are all at it. Col. "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#5
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LOL, I was just thinking the same thing as I read his post.
"BWL" wrote in message ... Man, you had it easy! If that's the worst that happened to you in dealing with Dell, I'd say you were one of the lucky ones. Unlike just a couple of years ago, horror stories regarding Dell's PC's, return policies, and ESPECIALLY their worse-than-bottom-of-the-barrel tech support have been rampant. Dell apologists (customers who haven't been screwed yet, or Dell employees) will post messages of praise, but what's happened to Dell recently is no longer a secret. If more people did their homework, and actually talked to recent Dell costomers, fewer people would make that expensive mistake. Dell would (hopefully) eventually think about getting back to how it was in the '90's. But I understand the economics of it, and I doubt they will do that. All we can do (after exhausting all options in dealing with Dell) is not do business with them again. ...and warn future potential suckers of what awaits them. "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#6
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What can you do? If it's on a charge card immediately call your credit card
company and notify them the amount is in dispute. You'll have to follow up in writing as well with those cancellation confirmatiuons. They WILL take care of it. "Col" wrote in message ... Ive had the same thing happen with Screwfix, Argos and a place selling ink and cds (UK) Its not just Dell Its a big company thing, why should they care about your situation they are bigger than you and now have your money. what can you do? they are all at it. Col. "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#7
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Actually, Dell used to be big AND good at the same time. Someone at the top
(we'll call him "Michael") did the math and realized that he'd make more money, in the short term, being the exact opposite of what what got him to the top in the first place. "Col" wrote in message ... Ive had the same thing happen with Screwfix, Argos and a place selling ink and cds (UK) Its not just Dell Its a big company thing, why should they care about your situation they are bigger than you and now have your money. what can you do? they are all at it. Col. "Psychomation" wrote in message ... 1) We bought one PC and all went fine. 2) Ordered a second one many months later and for technical reasons, cancelled the order within 24 hours by both fax and email. We received a confirmation of the cancellation from the service rep. This rep was not available by phone and would not return my call to the number left on 2 voice messages and 2 emails. 3) The next month, the full amount of transaction was charged to our account! 4) Maybe worst of all, any communication to cust service has resulted in the address being put on a mailing list. 5) The request to remove from list has resulted in a second "subscription" to the same mailing list. 6) The "unsubscribe page" of the list gives a "Service not available" error. Conclusion - I will never ever have anything to do with Dell again. Just in case you are scanning this forum with the intention of purchasing... think twice about it. |
#8
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On Mon, 10 Nov 2003 11:51:05 -0500, PC Gladiator wrote:
What can you do? If it's on a charge card immediately call your credit card company and notify them the amount is in dispute. You'll have to follow up in writing as well with those cancellation confirmatiuons. They WILL take care of it. All done immediately. Anex doesn't mess with his kind of thing. If Dell doesn't credit us within 5 working days, Amex will and then they'll deal with Dell. Sure this could happen to/with any company (as someone else said above) but Dell accumulated several really bad commerical screwups in this one small order. I'll never deal with them again. And the double spam is not making my desire to forgive them any stronger! |
#9
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On Mon, 10 Nov 2003 15:11:33 GMT, HH wrote:
I read it, and just ordered my 2nd Dell ( an 1100 notebook) anyway. So there! You've been warned - and if you answer this, you lied about the plonk |
#10
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"HH" wrote in message ... I read it, and just ordered my 2nd Dell ( an 1100 notebook) anyway. So there! Plonk HH You *are* Tom Scales and I claim my $5 |
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