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USB Scanner doesn´t work after W2kSP4 Update



 
 
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Old August 18th 04, 12:28 AM
Psychopather
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Default USB Scanner doesn´t work after W2kSP4 Update

I updated Windows 2000 Pro with Service Pack 4. After the update, the
USB-Scanner (BENQ 5000E) is not recognized anymore from any scan-software. I
really tried everything to make it work again: de- and new installation of
software (driver), changed order of plugging and installing software, new
usb update for motherboard, checked voltage on power supply, tried another
scanner (CanoScan xxx). Not even this one works. Although both scanners are
recognized and correctly installed into the system, always the same problem
appears making me sick: Please check the cable!

I reinstalled Windows 2000 Pro with the usb-update from the driver cd of
ASUS (P4-PE) successfully. New W2K SP4 update, I installed the usb-scanner
and it worked. But just one time, ´cause after new login no scanner could be
identified. Make my day: Please check the cable! Talked to Asus hotline,
said that it seems to be a windows problem. Checked new driver for usb,
installed it but guess which message I get ...

Other USB-devices are working (e.g. the usb-printer). I already tested the
scanner all alone on the usb-interface with no other devices on any
usb-interface, so this isn´t the problem. I´m really in despair.

Here´s the snap from the system (in german language):

[Hardwareressourcen]

[ Es folgen Unterkategorien dieser Hauptkategorie. ]

[Ressourcekonflikte]

Ressource Gerät
IRQ 16 NVIDIA GeForce4 MX 440
IRQ 16 Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
IRQ 23 Intel PCI to USB Enhanced Host Controller
IRQ 23 Realtek RTL8029(AS)-PCI-Ethernetadapter

[DMA]

Kanal Gerät Status
4 DMA-Controller OK
2 Standard-Diskettenlaufwerkcontroller OK
3 ECP-Druckeranschluss (LPT1) OK

[Verankerte Hardware]

Gerät PNP-Gerätekennung
Keine verankerte Hardware

[E/A]

Adressbereich Gerät Status
0x0000-0x0CF7 PCI-Bus OK
0x0000-0x0CF7 DMA-Controller OK
0x0D00-0xFFFF PCI-Bus OK
0x03B0-0x03BB Intel(R) 82845G/GL/GE/PE/GV Processor to AGP Controller - 2561
OK
0x03B0-0x03BB NVIDIA GeForce4 MX 440 OK
0x03C0-0x03DF Intel(R) 82845G/GL/GE/PE/GV Processor to AGP Controller - 2561
OK
0x03C0-0x03DF NVIDIA GeForce4 MX 440 OK
0xD800-0xD81F Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 OK
0xD400-0xD41F Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 OK
0xD000-0xD01F Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 OK
0xFFE0-0xFFFF Realtek RTL8029(AS)-PCI-Ethernetadapter OK
0x0A79-0x0A79 ISAPnP-Datenleseport OK
0x0279-0x0279 ISAPnP-Datenleseport OK
0x0274-0x0277 ISAPnP-Datenleseport OK
0xE400-0xE47F Hauptplatinenressourcen OK
0xE800-0xE81F Hauptplatinenressourcen OK
0xEC00-0xEC3F Hauptplatinenressourcen OK
0x04D6-0x04D6 Hauptplatinenressourcen OK
0x0010-0x001F Hauptplatinenressourcen OK
0x0022-0x002D Hauptplatinenressourcen OK
0x0030-0x003F Hauptplatinenressourcen OK
0x0044-0x005F Hauptplatinenressourcen OK
0x0062-0x0063 Hauptplatinenressourcen OK
0x0065-0x006F Hauptplatinenressourcen OK
0x0074-0x007F Hauptplatinenressourcen OK
0x0091-0x0093 Hauptplatinenressourcen OK
0x00A2-0x00BF Hauptplatinenressourcen OK
0x00E0-0x00EF Hauptplatinenressourcen OK
0x04D0-0x04D1 Hauptplatinenressourcen OK
0x0020-0x0021 Programmierbarer Interruptcontroller OK
0x00A0-0x00A1 Programmierbarer Interruptcontroller OK
0x0080-0x0090 DMA-Controller OK
0x0094-0x009F DMA-Controller OK
0x00C0-0x00DF DMA-Controller OK
0x0040-0x0043 Systemzeitgeber OK
0x0070-0x0073 System CMOS/Echtzeituhr OK
0x0061-0x0061 Systemlautsprecher OK
0x00F0-0x00FF Numerischer Coprozessor OK
0x03F2-0x03F5 Standard-Diskettenlaufwerkcontroller OK
0x03F7-0x03F7 Standard-Diskettenlaufwerkcontroller OK
0x0378-0x037F ECP-Druckeranschluss (LPT1) OK
0x0778-0x077B ECP-Druckeranschluss (LPT1) OK
0x03F8-0x03FF Kommunikationsanschluss (COM1) OK
0x02F8-0x02FF Kommunikationsanschluss (COM2) OK
0x0060-0x0060 Standardtastatur (101/102 Tasten) oder Microsoft Natural
Keyboard (PS/2) OK
0x0064-0x0064 Standardtastatur (101/102 Tasten) oder Microsoft Natural
Keyboard (PS/2) OK
0x0200-0x0207 Standardgameport OK
0x002E-0x002F Hauptplatinenressourcen OK
0x03F0-0x03F1 Hauptplatinenressourcen OK
0xF000-0xF00F Intel(R) 82801DB Ultra ATA Controller OK
0x01F0-0x01F7 Primary IDE Channel OK
0x03F6-0x03F6 Primary IDE Channel OK
0x0170-0x0177 Secondary IDE Channel OK
0x0376-0x0376 Secondary IDE Channel OK
0xFE00-0xFEFF SoundMAX Integrated Digital Audio OK
0xFF40-0xFF7F SoundMAX Integrated Digital Audio OK

[IRQs]

IRQ-Nummer Gerät
22 Microsoft ACPI-konformes System
16 NVIDIA GeForce4 MX 440
16 Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
19 Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
18 Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
23 Intel PCI to USB Enhanced Host Controller
23 Realtek RTL8029(AS)-PCI-Ethernetadapter
20 ASUSTeK/Broadcom 440x 10/100 Integrated Controller
8 System CMOS/Echtzeituhr
13 Numerischer Coprozessor
6 Standard-Diskettenlaufwerkcontroller
4 Kommunikationsanschluss (COM1)
3 Kommunikationsanschluss (COM2)
1 Standardtastatur (101/102 Tasten) oder Microsoft Natural Keyboard (PS/2)
12 PS/2-kompatible Maus
14 Primary IDE Channel
15 Secondary IDE Channel
17 SoundMAX Integrated Digital Audio

[Arbeitsspeicher]

Bereich Gerät Status
0x0000-0x9FFFF Systemplatine OK
0xF0000-0xFFFFF Systemplatine OK
0x100000-0x1FFFFFFF Systemplatine OK
0xFEC00000-0xFEC000FF Systemplatine OK
0xFEE00000-0xFEE00FFF Systemplatine OK
0xA0000-0xBFFFF PCI-Bus OK
0xA0000-0xBFFFF Intel(R) 82845G/GL/GE/PE/GV Processor to AGP Controller -
2561 OK
0xA0000-0xBFFFF NVIDIA GeForce4 MX 440 OK
0xC8000-0xDFFFF PCI-Bus OK
0x20000000-0xFEBFFFFF PCI-Bus OK
0xEE000000-0xEF6FFFFF Intel(R) 82845G/GL/GE/PE/GV Processor to AGP
Controller - 2561 OK
0xEE000000-0xEF6FFFFF NVIDIA GeForce4 MX 440 OK
0xEF700000-0xF7FFFFFF Intel(R) 82845G/GL/GE/PE/GV Processor to AGP
Controller - 2561 OK
0xF8000000-0xFBFFFFFF Intel(R) 82845G/GL/GE/PE/GV Processor to AGP
Controller - 2561 OK
0xF0000000-0xF7FFFFFF NVIDIA GeForce4 MX 440 OK
0xEF800000-0xEF87FFFF NVIDIA GeForce4 MX 440 OK
0xFEBFF800-0xFEBFFBFF Intel PCI to USB Enhanced Host Controller OK
0xFEBFC000-0xFEBFDFFF ASUSTeK/Broadcom 440x 10/100 Integrated Controller OK
0xFFF80000-0xFFFFFFFF Hauptplatinenressourcen OK
0xFFB80000-0xFFBFFFFF Hauptplatinenressourcen OK
0xFEBFFC00-0xFEBFFFFF Intel(R) 82801DB Ultra ATA Controller OK
0xFEBFF600-0xFEBFF7FF SoundMAX Integrated Digital Audio OK
0xFEBFF500-0xFEBFF5FF SoundMAX Integrated Digital Audio OK


Thanks for helping me
Psycho



 




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