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Return postage for unsuitable mail order goods
"Zarbol Tsar" wrote in message ... If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? You and why not. If you buy a shirt at M & S then decide it the wrong shade so take it back Do M & S Give you the bus fare too |
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On Thu, 16 Dec 2004 20:13:44 +0000, Zarbol Tsar wrote:
If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? Depends, are the goods unsuitable because they don't do what the retailer said they do or they are broken? or is it that you decided you don't like them/want them anymore? If it is the first answer then the retailer should pay, if not you should pay unless their t&cs say they will. |
#3
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On Thu, 16 Dec 2004 20:13:44 GMT, Zarbol Tsar wrote:
If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, |
#4
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On Thu, 16 Dec 2004 20:18:28 -0000, "Trev"
trevbowdenATdsl.pipexDOTnet wrote: "Zarbol Tsar" wrote in message ... If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? You and why not. If you buy a shirt at M & S then decide it the wrong shade so take it back Do M & S Give you the bus fare too We're not taking about something being the wrong shade/colour/etc etc, which wouldn't be covered under the SoGA or DDD. We're talking about goods being "unsuitable" - which is a different matter entirely, and the postage issue is a very good question IMHO. -- Cheers, Jason. |
#5
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"Zarbol Tsar" wrote in message ... If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? unsuitable how ? do they fit the purpose for which they are sold or are they the the wrong size or something ? |
#6
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If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, No it isn't. The T*C cannot override the SOGA or DSA !! |
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On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown"
wrote: If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, No it isn't. The T*C cannot override the SOGA or DSA !! No, but the DSA doesn't make it clear who pays the postage. So in a DSA case it *is* down to the T&Cs. -- Bob Eager begin a new life...dump Windows! |
#8
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"Bob Eager" wrote in message ... On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown" wrote: If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, No it isn't. The T*C cannot override the SOGA or DSA !! No, but the DSA doesn't make it clear who pays the postage. So in a DSA case it *is* down to the T&Cs. yes it does. http://www.tradingstandards.gov.uk/c...V0051-1111.txt the customer has to pay if they simply change their mind. |
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On Fri, 17 Dec 2004 16:15:53 UTC, "Zoe Brown"
wrote: "Bob Eager" wrote in message ... On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown" wrote: If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, No it isn't. The T*C cannot override the SOGA or DSA !! No, but the DSA doesn't make it clear who pays the postage. So in a DSA case it *is* down to the T&Cs. yes it does. http://www.tradingstandards.gov.uk/c...V0051-1111.txt the customer has to pay if they simply change their mind. No, it's down to the T&Cs. They may *allow* the customer to return the goods post paid. I'm perfectly aware of what TS say. -- Bob Eager begin a new life...dump Windows! |
#10
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"Zoe Brown" wrote in message ... "Bob Eager" wrote in message ... On Fri, 17 Dec 2004 14:06:57 UTC, "Zoe Brown" wrote: If I order some goods over the internet from a UK company and I am based in the UK then who has to pay return postage if the goods are unsuitable? Does the Distance Selling Directive (or perhaps even the Sale of Goods Act) specify who has to pay the postage for returns made under such circumstances? This is down to the terms and conditions on the retailers website,,, No it isn't. The T*C cannot override the SOGA or DSA !! No, but the DSA doesn't make it clear who pays the postage. So in a DSA case it *is* down to the T&Cs. yes it does. http://www.tradingstandards.gov.uk/c...V0051-1111.txt the customer has to pay if they simply change their mind. Why else would the DSA come into it . If they didn't change their minds they would not wish to return it/Them. If the goods are unsuitable because the are damaged or not the goods that where ordered then the user may have protection under SOGA. But if the Buyer buys a Round pin plug and finds that it is unsuited to his SQ pin sockets that is his mistake. |
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