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#1
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Software will not install on new Silent Cell 9800 GT on Windows 764 bit
I built a new system using a GV-N98tsl-1g1 graphics card. The drivers
have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? |
#2
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Software will not install on new Silent Cell 9800 GT on Windows 7 64 bit
On Fri, 06 Nov 2009 06:44:05 -0600, Edward wrote:
I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? I have seen that a windows 7 system without any login-password cannot install several programs like antivirus programs. If you add a password (since it is missing) then cold boot is necessary. Just a guess. best regards John |
#3
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Software will not install on new Silent Cell 9800 GT on Windows7 64 bit
jk wrote:
On Fri, 06 Nov 2009 06:44:05 -0600, Edward wrote: I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? I have seen that a windows 7 system without any login-password cannot install several programs like antivirus programs. If you add a password (since it is missing) then cold boot is necessary. Just a guess. best regards John Thanks John. I'll give it a try. |
#4
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Software will not install on new Silent Cell 9800 GT on Windows 7 64 bit
"Edward" wrote in message ... I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? I hope you were able to fix the problem you were having and that you are having good luck with the card now. I was thinking about buying one of these. Seems like I may have read this was a "long" card (true?). What sort of case did you go with? Thanks, Bill |
#5
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Software will not install on new Silent Cell 9800 GT on Windows7 64 bit
Bill wrote:
"Edward" wrote in message ... I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? I hope you were able to fix the problem you were having and that you are having good luck with the card now. I was thinking about buying one of these. Seems like I may have read this was a "long" card (true?). What sort of case did you go with? Thanks, Bill I have not installed the software, and I am using the drivers installed by Windows 7, but it seems to be working fine at the moment. I installed Windows 7 64 bit initially, but I switched back to the 32 bit version to see if I would have fewer problems. I installed the updated Nvidia drivers through the Windows update, I think it was a 9/27/09 driver, and I THINK that's when things fell apart. I got an "error in nvcpl.dll missing entry NvStartupRunonFirstSessionUserAccount, and the colors went crazy. I fixed that, then it started refusing to wake up after standby or hibernation. I set Windows to never go to standby or hibernate, but it still did it anyway. I had to reboot most of the time to get it to work. I installed the 32 bit version of Windows 7 last night, and this morning it seems to be working. I have it installed in the first version of the Antec Sonata case with a 650 watt power supply. It is a long card, but there is still about an inch of space between the card and the drive cage. |
#6
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Software will not install on new Silent Cell 9800 GT on Windows 7 64 bit
"Edward" wrote in message ... Bill wrote: "Edward" wrote in message ... I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have installed and updated, but I cannot install the software on the CD. It starts, loads the splash screen, then locks up. I am using Windows 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to my email in three days. Anyone have a phone number for tech support in the U.S.? I hope you were able to fix the problem you were having and that you are having good luck with the card now. I was thinking about buying one of these. Seems like I may have read this was a "long" card (true?). What sort of case did you go with? Thanks, Bill I have not installed the software, and I am using the drivers installed by Windows 7, but it seems to be working fine at the moment. I installed Windows 7 64 bit initially, but I switched back to the 32 bit version to see if I would have fewer problems. I installed the updated Nvidia drivers through the Windows update, I think it was a 9/27/09 driver, and I THINK that's when things fell apart. I got an "error in nvcpl.dll missing entry NvStartupRunonFirstSessionUserAccount, and the colors went crazy. I fixed that, then it started refusing to wake up after standby or hibernation. I set Windows to never go to standby or hibernate, but it still did it anyway. I had to reboot most of the time to get it to work. I installed the 32 bit version of Windows 7 last night, and this morning it seems to be working. I have it installed in the first version of the Antec Sonata case with a 650 watt power supply. It is a long card, but there is still about an inch of space between the card and the drive cage. Thanks for your reply. I'm currently running XP with Gigabyte's fanless video card based on the 7600GT chip set in a Antec Solo case. I assembled that in 2006 and plan to build a new system with Windows 7 and the GV-N98tsl-1g1 card. It nice to get the benefit of the experience of the first adopters (I've been one of them in the past). I've had such bad luck with hibernate in the past, that I never even tried it on my current system. Thanks for the heads-up about the software. I'm going to wait until after the new year and wait for the manufacturers get everything up to speed. I'm especially interested in Intel's SSD (X-25M), which needs better firmware (using TRIM) from what I understand. Peace, Bill |
#7
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Software will not install on new Silent Cell 9800 GT on Windows 7 64 bit
Bill wrote:
I'm currently running XP with Gigabyte's fanless video card based on the 7600GT chip set in a Antec Solo case. I assembled that in 2006 and lan to build a new system with Windows 7 and the GV-N98tsl-1g1 card. In 2006, I built my system with a Gigabyte GV-NX76G256D-RH 7600GS 256MB, also a fanless card. Most recently, I've had to use older drivers, or BF2 would crash. I wasn't impressed by that, so when when I upgraded my video card, I went with ATI. I have an HD 4870 now, but not Gigabyte. I have never built a system and used the drivers on the CDs. I always download the newest ones. I've had such bad luck with hibernate in the past, that I never even tried it on my current system. Wow, really? I used it all the time. But Windows 7 64-bit doesn't seem to give me the option. But Sleep sure takes a long time to wake, seventeen to twenty seconds. The two-year-old Mac Pro at work takes two seconds to wake... I'm going to wait until after the new year and wait for the manufacturers get everything up to speed. Doing OK here, just no Flash Player for the 64-bit browser, so I'm using the 32-bit IE8 for now. You can't go wrong with a 90 Day Windows 7 Evaluation Version. Use Macrium Reflect Free to back-up your current system, for later restoration. Works great. http://www.macrium.com/reflectfree.asp I'm especially interested in Intel's SSD (X-25M), which needs better firmware (using TRIM) from what I understand. I'm holding-off on SSDs for the moment, too. The limited number of write cycles has me a little concerned. I'm using a 500 GB Samsung F3 for my system drive. It is pretty fast and very quiet. http://www.newegg.com/Product/Produc...82E16822152181 It has a single high-density platter. Transfer rates top out at 116 MB/s. Pretty fast. Since it's so quiet, I don't imagine the access times are so good, though! My 150 GB Raptor died after 2 1/2 years. Click of Death. I need to send it in for warranty replacement one of these days... |
#8
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Software will not install on new Silent Cell 9800 GT on Windows 764 bit
Edward, Have you attempted to install the software through compatibility mode? Also, it may be a good idea to run the application as an administrator as well. Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to also check the threads available there for additional assistance and feedback. Jessica Microsoft Windows Client Team -- JessicaD |
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