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USB Printer Problems



 
 
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Old July 23rd 04, 09:29 PM
Kevin Altizer
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Default USB Printer Problems

Computer: Compaq k6 amd 533 mhz 128 ram win98se
Printer: Lexmark X1150 All -in- One

I bought the printer, it worked fine for several months. Got a virus,
restored my machine, which I've done several times. I've updated the BIOS
ROM, updated the USB drivers, ran scanreg / fix and fixed registry. The
computer does not see the printer. I tested the printer and cable on
another machine, worked fine.

When I power the printer up, plug in the usb cable, I get an extra usb hub
listed in device mgr. under usb controllers. I already have four there, two
USB Root Hubs and two VIA Tech 3038 PCI to USB hubs. The extra one that
comes up when the printer is plugged in is a Generic USB Hub. I've tried
right-clicking this and updating the driver with the lexmark cd, didn't
help. I've tried add printer from control panel. When trying that way, I
get to the port dialog box and it shows an online printer port, a print to
file entry, and the LPT1 printer port, and also the COM1 port, but no USB
port. I've done the live chat thing with compaq with about five different
people. They've given up. The person that has a positive solution for this
printer/computer problem deserves a silver star medal.

Any takers?
tia kevin


 




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