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Please solve this Asus A7v8x-x Motherboard Problem



 
 
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  #1  
Old September 29th 03, 03:45 AM
Jon
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Default Please solve this Asus A7v8x-x Motherboard Problem

here is a letter i wrote to a company that sold me an asus7v8x-x
motherboard and an amd athlon xp 2600+ cpu .. does anyone have any
answers to the problem?



On September 13 I ordered an AMD Athlon XP 2600 CPU, Asus A7v8x-x
motherboard, ATX Mid-Case with a 350-watt power supply and front USB,
basic CPU fan, and thermal paste from SMK Internet Components. I
purchased a 1-year warranty along with the components. I received the
items on September 23.

The system I built with the items I ordered did not work. The
computer completely shut off during the installation of Microsoft
Windows. The computer did not respond when I pressed the power button
on the front of the computer case. I checked the wired connections on
the motherboard, but everything was correct according to the Asus
installation manual. I suspected a faulty power supply. The next day
I called SMK's technical support line and I was advised to replace the
power supply.

The new power supply I bought was very similar to the power supply I
ordered through SMK. The computer started after I connected the new
power supply. Once again, the computer shut off during the
installation of Microsoft Windows leaving me with another dead power
supply. I called SMK a second time and I was advised to send back the
computer components for testing and an exchange.

I suspect the problem could be a defective motherboard. I have sent
back all the components I have ordered for testing and an exchange
except for the thermal paste.

Please send me new and tested computer components that will work
properly and a Gigabyte 7VT600L motherboard instead of the Asus
A7v8x-x motherboard I had originally ordered.
  #2  
Old September 29th 03, 10:30 AM
Ben Pope
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Default

Jon wrote:
here is a letter i wrote to a company that sold me an asus7v8x-x
motherboard and an amd athlon xp 2600+ cpu .. does anyone have any
answers to the problem?


SNIP

Difficult to say really.. but it's unlikely to be PSU, unless they have a
bad batch, but most of these things should be tested and that sort of fault
would likely show up.

Not sure how the motherboard could kill the PSU. Did you try removing the
power cord from the PSU and trying again? Sometimes you need to remove the
cord as something latches to stop you from powering up (try unplugging hard
drives etc on the fly... on second thoughts don't!)

If it was a faulty motherboard, to that extent, it would likely not boot.

I suspect that it's the thermal cutout, did you try waiting a while before
turning it on again?

Unfortunately you have left us in a situation where we cannot help you,
becuase you have sent the components back...

Ben
--
I'm not just a number. To many, I'm known as a String...


  #3  
Old September 29th 03, 09:14 PM
Jon
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Default

"Ben Pope" wrote in message ...
Jon wrote:
here is a letter i wrote to a company that sold me an asus7v8x-x
motherboard and an amd athlon xp 2600+ cpu .. does anyone have any
answers to the problem?


SNIP

Difficult to say really.. but it's unlikely to be PSU, unless they have a
bad batch, but most of these things should be tested and that sort of fault
would likely show up.

Not sure how the motherboard could kill the PSU. Did you try removing the
power cord from the PSU and trying again? Sometimes you need to remove the
cord as something latches to stop you from powering up (try unplugging hard
drives etc on the fly... on second thoughts don't!)

If it was a faulty motherboard, to that extent, it would likely not boot.

I suspect that it's the thermal cutout, did you try waiting a while before
turning it on again?

Unfortunately you have left us in a situation where we cannot help you,
becuase you have sent the components back...

Ben



Thank you for the reply. I'm completely boggled why my two PSUs
dropping dead. I forgot to mention that after the PSUs die, the only
activity shown is the LED light on the motherboard. Besides the LED
light, there is no other activity when i press the on switch. I've
even let the computer rest a whole day before trying to turn it back
on but no luck. I also tried removing all the power cords attached to
the hard drive, cd drive, floppy .. and then reattaching them.

-Jon-
  #4  
Old September 29th 03, 10:47 PM
Ben Pope
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Posts: n/a
Default

Jon wrote:
Thank you for the reply. I'm completely boggled why my two PSUs
dropping dead. I forgot to mention that after the PSUs die, the only
activity shown is the LED light on the motherboard. Besides the LED
light, there is no other activity when i press the on switch. I've
even let the computer rest a whole day before trying to turn it back
on but no luck. I also tried removing all the power cords attached to
the hard drive, cd drive, floppy .. and then reattaching them.


But did you pull the power cord from the PSU?

Ben
--
I'm not just a number. To many, I'm known as a String...


  #5  
Old September 30th 03, 12:20 PM
Howard
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Default

On 29 Sep 2003 13:14:45 -0700, (Jon) wrote:



Thank you for the reply. I'm completely boggled why my two PSUs
dropping dead. I forgot to mention that after the PSUs die, the only
activity shown is the LED light on the motherboard. Besides the LED
light, there is no other activity when i press the on switch. I've
even let the computer rest a whole day before trying to turn it back
on but no luck. I also tried removing all the power cords attached to
the hard drive, cd drive, floppy .. and then reattaching them.

Maybe the LED is the AGP warning LED. Is it red?

I don't have the board, but I'm considering getting one - the manual
for it that I downloaded says:

"AGP Warning LED

Serving as a smart burn-out protection for the motherboard, this red
LED lights up if you plug in any 3.3v AGP card into the AGP slot.
When this LED is lit, there is no way you can turn on the system
power, even if you press the power button"

I wondered if this was relevant because you say that even with the
PSUs (apparently) not working, there is a LED lit on the motherboard.
That made me think maybe the PSUs are working, otherwise the LED might
not be getting some power. BUT, in an earlier post you say the system
failed during software installation, and if it had been the AGP
warning LED, you would not have got so far as installing any software.
Just an idea. Good luck, anyway.

regards

--
Howard

W95/W98/SE/ME/2K Experience with IrDA, PCs, and mobile phones at:
http://homepages.tesco.net/~hcsc/
 




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