Return or Not. Advice sought

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Thanks in advance,
ah


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

it hard to know what is the right thing to do. i suggest that you contact
customer service via email (so you have a written response) and tell them
that you are considering returning the system unless they will extend your
return period by another couple of weeks. they may not do it but it would
be great if they did and would give you enough time to build confidence in
the system. what they will probably do is offer you some sort of partial
refund as encouragement to you to keep the system. that would at least help
you feel better about the purchase. if they don't either extend the return
period or offer a partial refund then i would return it due to your bad
experience. make it clear that your decision to return the system is
because of a fault of theirs otherwise they may take the position that you
will not be refunded shipping charges in either direction. let us know how
it works out.

wrote in message
...

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Thanks in advance,
ah


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

Personally, since it was from the outlet store(likely a refurb) I would have
returned it as soon as the memory failed, but that's just me. I'm not much
of a gambler.

wrote in message
...

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Thanks in advance,
ah


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

wrote in message
...

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Thanks in advance,
ah


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

I liked the advice of extending the return period, but what the heck, you're
asking. Ask them to extend the warranty for a year.

Tom

Tom Scales writes:

wrote in message
news ...

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Thanks in advance,
ah

Tom I liked the advice of extending the return period, but what the heck, you're
Tom asking. Ask them to extend the warranty for a year.

Both would be good.

It is almost finished with the full set of Dell diagnostics, with no
errors.

But it ran fine for the first 12 hours I had it, then started with frequent
blue screens. The failure seemed progressive, which seems odd...

If I do send it back I will probably buy one new, rather than wait a long
time on the outlet site. My ski season is over, and I was ready to dig
into the photo and video work...

Thanks to all,




--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

writes:

I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Update:

The replacement memory came on Thursday, and the machine has been
purring ever since. Passed all tests, twice. Yesterday I put Adobe
Production Studio Pro on it, brought up PS CS2, PPP, AE, Illustrator
all at once. Converted 10 raw images, blew some up to over a gig,
then edited some movie clips. It did get a bit slow when I was using
much more than the 2 gig of physical memory, but it purred. No more
firefox crashes either.

So I think I will roll the dice and keep the machine. I do plan to keep
the stress up all weekend...

Thanks for all your comments...



--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

writes:

writes:
I took delivery Monday of an outlet xps 600.

Its memory went bad early Tuesday. Failed memtest,
and failed Dell memory diagnostics. By Wed it would
not even boot.

New memory (refurbished, whatever that means for memory)
came 15 minutes ago. Booted up fine.

If the machine passes all of Dells diagnostics should I
keep it? Or should I return it. My 14 day deadline is
up on Monday (invoiced 3/28).

Oh, the tech guy let slip that Dell had replaced the memory
and mother board after it was returned by the original owner.

I had waited almost two months until the right machine showed
up on outlet, and I had just ordered the video and photo editing
software I plan to use on this box...

Update

The replacement memory came on Thursday, and the machine has been
purring ever since. Passed all tests, twice. Yesterday I put Adobe
Production Studio Pro on it, brought up PS CS2, PPP, AE, Illustrator
all at once. Converted 10 raw images, blew some up to over a gig,
then edited some movie clips. It did get a bit slow when I was using
much more than the 2 gig of physical memory, but it purred. No more
firefox crashes either.

So I think I will roll the dice and keep the machine. I do plan to keep
the stress up all weekend...

Thanks for all your comments...



Final update.

I decided to return the outlet machine after getting one more
blue screen.

Setting up the return took 10 minutes on the phone, the lady told
me we had the same 21 days from invoice date to return Outlet boxes
as with a new machine.

UPS showed up the next day, and 3 days after the machine got back to
Austin my credit card was credited with a full refund (including shipping).



--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

On 08 May 2006 16:12:17 -0400, wrote:

Final update.

I decided to return the outlet machine after getting one more
blue screen.

Setting up the return took 10 minutes on the phone, the lady told
me we had the same 21 days from invoice date to return Outlet boxes
as with a new machine.

UPS showed up the next day, and 3 days after the machine got back to
Austin my credit card was credited with a full refund (including shipping).

I think you did the right thing. I returned an Inspiron 600m right
after they came out. I did a reinstall of the system and there were
some unstable drivers or combination of drivers on their web site and
I kept getting the blue screen. I don't like to start out that way
....

Journey