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#11
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pcbutts1 wrote:
You guys are just as dense as that Epson tech. If you bought a brand new Epson printer it is going to come with an Epson ink cartridge not a Jettec or anybody else's. The response was to a hypothetical situation where Epson trusted a third party supplier, and delivered their cartridges instead of their own with the printers. Those cartridges would fall into the category "OEM" because they're supplied by the manufacturer, the de facto "OEM", as it were. |
#12
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pcbutts1 wrote:
You guys are just as dense as that Epson tech. If you bought a brand new Epson printer it is going to come with an Epson ink cartridge not a Jettec or anybody else's. I agree. Somebody can't understand English. Original Equipment Manufacture means that it is what was used in the new item. It doesn't make any difference if Epson contracted the tanks or any other part out to other companies, it is what was in the new item. The OP error was in getting fancy and saying OEM. She should have just said Epson tanks. |
#13
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Miss P,
Unless I am mistaken, you are in the UK. Have you thought about calling Epson Technical Support in the USA? I have never been treated in the manner you have and you are perfectly right to be ****ed off. I would call Epson and insist on speaking with a manager or supervisor and have the text of your conversation with the snotty tech you spoke with handy. This is what supervisor are for. When I called Epson in the US, located in New York as I recall, I was treated with respect and my issues were dealt with quickly and fairly. I had a problem with my 820 and a supervisor offered to send me a new R200, plus a free black cartridge and free shipping with 10% off the website price. There was no discussion of semantics involving the meaning of OEM or Genuine Epson in regards to anything connected with the printer or the cartridges. I was simply asked if I was using Epson brand cartridges or not. "old jon" wrote in message ... Quote: pronounced as separate letters) Short for original equipment manufacturer, which is a misleading term for a company that has a special relationship with computer producers. OEMs buy computers in bulk and customize them for a particular application. They then sell the customized computer under their own name. The term is really a misnomer because OEMs are not the original manufacturers -- they are the customizers. End Quote. Have you ever heard such f*****g rubbish..J "Miss Perspicacia Tick" wrote in message ... Just spoken to Epson TS because I believe the red nozzle in the printhead is dead. Epson: - Welcome to Epson's eTalk. My name is X. How may I help you? Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two sets of tanks cleaning Epson: - What make of cartridges are you using? Me: - OEM Epson: - You should always use genuine Epson. The use of OEM cartridges will void your warranty. By this point I was ****ing myself. OK, I was annoyed about my printer, but an OEM that doesn't know what OEM stands for? This was too much... Me: - You do know what OEM stands for, don't you? Epson: - The only OEM I know is non-Epson. I did a quick scan of printer companies to see if I could unearth one using the initials OEM. I couldn't. Me: - OEM stands for Original Equipment Manufacturer. How can that be anything other than genuine Epson? Epson: - No it doesn't. OEM cartridges aren't genuine Epson. Me: - What are they then? Name me a manufacturer of OEM cartridges. Epson: - /silence/ Me: - Well? Epson: - JetTec. Many people use JetTec. Me: - That's a third party manufacturer Epson: - No they're OEM Me: - No, they're third-party He started getting snotty at this point insisting that I didn't know anything. I terminated the conversation. I'm going to call them tomorrow, and see if I get someone who does know the correct meaning of OEM. -- In memory of MS MVP Alex Nichol: http://www.dts-l.org/ |
#14
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Davy wrote: Read Woe of Epson C62 lower down the listings. I had a C62 it went faulty during warrenty, they exchanged it and guess what - that went the same way in about the same amount of time with the same symptoms When I got the xchanged unit I thought I would get a new warrenty - NO no said Epson the warrenty starts from the day of purchase they said...! So No more Epsons for me. I wonder if your's went the same way...... Did it want a nozzle clean, then more and more nozzle cleans as time went by, I bet like me you wasted tons of ink. I understand that this model was not up to snuff. The R series of printer have improved but I hear they are ink guzzlers. Most of the people who have clog problems either use 3rd party inks and/or have a light print load. Some folks say you shouldn't use third party inks - BUT I DIDN't, whilst under warrenty I ensured I printed regularly and used GENUINE INKS and from my write up you will find I still had 'clogged heads' So I say Epsons will clog wheter you use third party inks or genuine inks - I've prove it I imagine your problem like mine, got worse over time - be interested to know out of curiousity. Davy |
#15
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old jon wrote: Quote: pronounced as separate letters) Short for original equipment manufacturer, which is a misleading term for a company that has a special relationship with computer producers. OEMs buy computers in bulk and customize them for a particular application. They then sell the customized computer under their own name. The term is really a misnomer because OEMs are not the original manufacturers -- they are the customizers. End Quote. Have you ever heard such f*****g rubbish..J The above paragraph made sense. "Miss Perspicacia Tick" wrote in message ... Just spoken to Epson TS because I believe the red nozzle in the printhead is dead. Epson: - Welcome to Epson's eTalk. My name is X. How may I help you? Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two sets of tanks cleaning Epson: - What make of cartridges are you using? Me: - OEM Epson: - You should always use genuine Epson. The use of OEM cartridges will void your warranty. By this point I was ****ing myself. OK, I was annoyed about my printer, but an OEM that doesn't know what OEM stands for? This was too much... Me: - You do know what OEM stands for, don't you? Epson: - The only OEM I know is non-Epson. I did a quick scan of printer companies to see if I could unearth one using the initials OEM. I couldn't. Me: - OEM stands for Original Equipment Manufacturer. How can that be anything other than genuine Epson? Epson: - No it doesn't. OEM cartridges aren't genuine Epson. Me: - What are they then? Name me a manufacturer of OEM cartridges. Epson: - /silence/ Me: - Well? Epson: - JetTec. Many people use JetTec. Me: - That's a third party manufacturer Epson: - No they're OEM Me: - No, they're third-party He started getting snotty at this point insisting that I didn't know anything. I terminated the conversation. I'm going to call them tomorrow, and see if I get someone who does know the correct meaning of OEM. -- In memory of MS MVP Alex Nichol: http://www.dts-l.org/ |
#16
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"Davy" wrote in message news:b9840$4280ef74$455da0d2$28871@allthenewsgroup s.com... Read Woe of Epson C62 lower down the listings. I had a C62 it went faulty during warrenty, they exchanged it and guess what - that went the same way in about the same amount of time with the same symptoms When I got the xchanged unit I thought I would get a new warrenty - NO no said Epson the warrenty starts from the day of purchase they said...! So No more Epsons for me. Name a manufacturer that does supply a full new warranty with replacement equipment? As far as I know none of them do. |
#17
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measekitewrote:
Davy wrote: I understand that this model was not up to snuff. The R series of printer have improved but I hear they are ink guzzlers. Most of the people who have clog problems either use 3rd party inks and/or have a light print load. To measekite Davy say's Perhaps you should read what I have said, I shall repeat. Whilst under guarantee I ENSURED I used Epson Inks - Genuine Epson inks AGAIN, I will say Epson ink is LIABLE to clog just as much as third party inks, have I proved that. The only time I did not use Epson ink was when the 2nd printer developed the same fault in the same amount of time OK? That was when I switched to JET-TEC. I also ensured that the printer never went without use.. What are we suppose to do - GO AWAY ON HOLIDAY AND BUY A NEW EPSON WHEN WE RETURN? AND WHY IS THERE NO ADVICE IN THEIR USER MANUAL REGARDING THIS MATTER. I apologise for hi-jacking this post but have to respond to people who can not comprehend what is being said. |
#18
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"Miss Perspicacia Tick" wrote in message ... Just spoken to Epson TS because I believe the red nozzle in the printhead is dead. Epson: - Welcome to Epson's eTalk. My name is X. How may I help you? Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two sets of tanks cleaning Epson: - What make of cartridges are you using? Me: - OEM Epson: - You should always use genuine Epson. The use of OEM cartridges will void your warranty. By this point I was ****ing myself. OK, I was annoyed about my printer, but an OEM that doesn't know what OEM stands for? This was too much... Me: - You do know what OEM stands for, don't you? Epson: - The only OEM I know is non-Epson. I did a quick scan of printer companies to see if I could unearth one using the initials OEM. I couldn't. Me: - OEM stands for Original Equipment Manufacturer. How can that be anything other than genuine Epson? Epson: - No it doesn't. OEM cartridges aren't genuine Epson. Me: - What are they then? Name me a manufacturer of OEM cartridges. Epson: - /silence/ Me: - Well? Epson: - JetTec. Many people use JetTec. Me: - That's a third party manufacturer Epson: - No they're OEM Me: - No, they're third-party He started getting snotty at this point insisting that I didn't know anything. I terminated the conversation. I'm going to call them tomorrow, and see if I get someone who does know the correct meaning of OEM. Hi there. This sort of thing is becoming more and more common, it is not confined to Epson . The problem is "Call Centres". When you phone any big company nowadays, you get through to one of these places. They ask certain questions, and while doing so put the answers into the Computer, and depending on the answers another question is asked. Just exactly like using the Troubleshooter in Windows. And the person you are speaking to, knows as little about the subject, and sometimes a lot less than you do. So whoever it was would not have clue what O.E. M. meant. The computer would not have an explanation of those initials either, so the conversation was bound to deteriorate. Asking for a supervisor or manager is no help, they are probably only "Call Centre" orientated, and know nothing about the product. If you think the OP experience is bad, I would suggest that you never try phoning the Bank of Scotland (HBOS) or Scottish Gas. Roy G |
#19
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It seems like Epson UK is really Epson Anal and that is different from
Epson US who appears to take care of their customers. Anyway I told you that the problem is mostly likely restricted to that particular Model. But in general Epsons do have clogging problems but from the posts I read more so with aftermarket than 3rd party inks but it does happen with both more than other brands because of their pezio design. Davy wrote: measekitewrote: Davy wrote: I understand that this model was not up to snuff. The R series of printer have improved but I hear they are ink guzzlers. Most of the people who have clog problems either use 3rd party inks and/or have a light print load. To measekite Davy say's Perhaps you should read what I have said, I shall repeat. Whilst under guarantee I ENSURED I used Epson Inks - Genuine Epson inks AGAIN, I will say Epson ink is LIABLE to clog just as much as third party inks, have I proved that. The only time I did not use Epson ink was when the 2nd printer developed the same fault in the same amount of time OK? That was when I switched to JET-TEC. I also ensured that the printer never went without use.. What are we suppose to do - GO AWAY ON HOLIDAY AND BUY A NEW EPSON WHEN WE RETURN? AND WHY IS THERE NO ADVICE IN THEIR USER MANUAL REGARDING THIS MATTER. I apologise for hi-jacking this post but have to respond to people who can not comprehend what is being said. |
#20
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Just the facts, no nasty posts please - you don't use Epsons or third party
inks. Data from Tony who repairs these printers indicates that there are pretty much equal clogs from OEM and non-OEM inks. Arthur Entlich, from what I have seen in his posts, is pretty much an expert on Epsons and uses them with both OEM and non-OEM inks. He has not reported substantially more problems with non-OEM inks. I appreciate that you know about the two printers you use, but I would rely on people with hands-on experience for Epson information. "measekite" wrote in message ... It seems like Epson UK is really Epson Anal and that is different from Epson US who appears to take care of their customers. Anyway I told you that the problem is mostly likely restricted to that particular Model. But in general Epsons do have clogging problems but from the posts I read more so with aftermarket than 3rd party inks but it does happen with both more than other brands because of their pezio design. Davy wrote: measekitewrote: Davy wrote: I understand that this model was not up to snuff. The R series of printer have improved but I hear they are ink guzzlers. Most of the people who have clog problems either use 3rd party inks and/or have a light print load. To measekite Davy say's Perhaps you should read what I have said, I shall repeat. Whilst under guarantee I ENSURED I used Epson Inks - Genuine Epson inks AGAIN, I will say Epson ink is LIABLE to clog just as much as third party inks, have I proved that. The only time I did not use Epson ink was when the 2nd printer developed the same fault in the same amount of time OK? That was when I switched to JET-TEC. I also ensured that the printer never went without use.. What are we suppose to do - GO AWAY ON HOLIDAY AND BUY A NEW EPSON WHEN WE RETURN? AND WHY IS THERE NO ADVICE IN THEIR USER MANUAL REGARDING THIS MATTER. I apologise for hi-jacking this post but have to respond to people who can not comprehend what is being said. |
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