Epson admits that using their tanks will void your warranty!

Just spoken to Epson TS because I believe the red nozzle in the printhead is
dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two
sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM cartridges will
void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my printer, but
an OEM that doesn't know what OEM stands for? This was too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one using
the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them tomorrow,
and see if I get someone who does know the correct meaning of OEM.








--
In memory of MS MVP Alex Nichol: http://www.dts-l.org/

Miss Perspicacia Tick wrote:

Just spoken to Epson TS because I believe the red nozzle in the printhead is
dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two
sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM cartridges will
void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my printer, but
an OEM that doesn't know what OEM stands for? This was too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one using
the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them tomorrow,
and see if I get someone who does know the correct meaning of OEM.

OEM does *not* signify that it has to be the company that made the
printer. The Original isn't a reference to the printer, it's a reference
to who made the cartridge. So in this case, even though the tech may
have been somewhat dense, they were correct. The opposite of OEM is VAR
or value added reseller. A VAR could take a JetTec cartridge and put
Bud's Ink brand on it and resell it.

My WindowsXP Pro is OEM.

That means that it is a genuine Microsoft product that does not include
Microsoft support. It is intended to be distributed by Original Equipment
Manufacturers and is not for sale to the general public. Support for this
product is the responsibility of the supplier.

I would expect that this is the context of the phrase 'OEM' taken by the
Epson tech.

So you could argue that the Cartridges that were supplied with the printer
were OEM since they were supplied by the Original Equipment Manufacturer (in
this case Epson) and, therefore, according to the Epson Tech, invalidated
your warranty the first time you used the printer.

I would agree that jettec is a third party manufacturer and not OEM. They do
not make Epson Printers or Epson Cartridges. They do make Epson Compatible
Cartridges.

--
Mick Doherty
http://dotnetrix.co.uk/nothing.html


"Miss Perspicacia Tick" wrote in message
...
Just spoken to Epson TS because I believe the red nozzle in the printhead
is dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two
sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM cartridges
will void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my printer,
but an OEM that doesn't know what OEM stands for? This was too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one
using the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them tomorrow,
and see if I get someone who does know the correct meaning of OEM.








--
In memory of MS MVP Alex Nichol: http://www.dts-l.org/

You guys are just as dense as that Epson tech. If you bought a brand new
Epson printer it is going to come with an Epson ink cartridge not a Jettec
or anybody else's.

--


The best live web video on the internet http://www.seedsv.com/webdemo.htm
Sharpvision simply the best http://www.seedsv.com



"Michael Doherty"
] wrote in
message news
My WindowsXP Pro is OEM.

That means that it is a genuine Microsoft product that does not include
Microsoft support. It is intended to be distributed by Original Equipment
Manufacturers and is not for sale to the general public. Support for this
product is the responsibility of the supplier.

I would expect that this is the context of the phrase 'OEM' taken by the
Epson tech.

So you could argue that the Cartridges that were supplied with the printer
were OEM since they were supplied by the Original Equipment Manufacturer
(in this case Epson) and, therefore, according to the Epson Tech,
invalidated your warranty the first time you used the printer.

I would agree that jettec is a third party manufacturer and not OEM. They
do not make Epson Printers or Epson Cartridges. They do make Epson
Compatible Cartridges.

--
Mick Doherty
http://dotnetrix.co.uk/nothing.html


"Miss Perspicacia Tick" wrote in message
...
Just spoken to Epson TS because I believe the red nozzle in the printhead
is dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've wasted
two sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM cartridges
will void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my printer,
but an OEM that doesn't know what OEM stands for? This was too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one
using the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them tomorrow,
and see if I get someone who does know the correct meaning of OEM.








--
In memory of MS MVP Alex Nichol: http://www.dts-l.org/

Rôgêr wrote:

Miss Perspicacia Tick wrote:

Just spoken to Epson TS because I believe the red nozzle in the
printhead is dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've
wasted two sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM
cartridges will void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my
printer, but an OEM that doesn't know what OEM stands for? This was
too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one
using the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them
tomorrow, and see if I get someone who does know the correct meaning
of OEM.


OEM does *not* signify that it has to be the company that made the
printer. The Original isn't a reference to the printer, it's a
reference to who made the cartridge. So in this case, even though the
tech may have been somewhat dense, they were correct. The opposite of
OEM is VAR or value added reseller. A VAR could take a JetTec
cartridge and put Bud's Ink brand on it and resell it.


In this case it is a VSR a Value Subtracted Reseller.

Michael Doherty wrote:

My WindowsXP Pro is OEM.

That means that it is a genuine Microsoft product that does not include
Microsoft support. It is intended to be distributed by Original Equipment
Manufacturers and is not for sale to the general public. Support for this
product is the responsibility of the supplier.

I would expect that this is the context of the phrase 'OEM' taken by the
Epson tech.

So you could argue that the Cartridges that were supplied with the printer
were OEM since they were supplied by the Original Equipment Manufacturer (in
this case Epson) and, therefore, according to the Epson Tech, invalidated
your warranty the first time you used the printer.

I would agree that jettec is a third party manufacturer and not OEM. They do
not make Epson Printers or Epson Cartridges. They do make Epson Compatible
Cartridges.



They probably do not mfg anything. They most likely are a repacker and
relabeler.

Who made the cartridges that you have been using?


"Miss Perspicacia Tick" wrote in message
...
| Just spoken to Epson TS because I believe the red nozzle in the printhead
is
| dead.
|
| Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
| Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two
| sets of tanks cleaning
| Epson: - What make of cartridges are you using?
| Me: - OEM
| Epson: - You should always use genuine Epson. The use of OEM cartridges
will
| void your warranty.
|
| By this point I was ****ing myself. OK, I was annoyed about my printer,
but
| an OEM that doesn't know what OEM stands for? This was too much...
|
| Me: - You do know what OEM stands for, don't you?
| Epson: - The only OEM I know is non-Epson.
|
| I did a quick scan of printer companies to see if I could unearth one
using
| the initials OEM. I couldn't.
|
| Me: - OEM stands for Original Equipment Manufacturer. How can that be
| anything other than genuine Epson?
| Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
| Me: - What are they then? Name me a manufacturer of OEM cartridges.
| Epson: - /silence/
| Me: - Well?
| Epson: - JetTec. Many people use JetTec.
| Me: - That's a third party manufacturer
| Epson: - No they're OEM
| Me: - No, they're third-party
|
| He started getting snotty at this point insisting that I didn't know
| anything. I terminated the conversation. I'm going to call them tomorrow,
| and see if I get someone who does know the correct meaning of OEM.
|
|
|
|
|
|
|
|
| --
| In memory of MS MVP Alex Nichol: http://www.dts-l.org/
|
|

Read Woe of Epson C62 lower down the listings.

I had a C62 it went faulty during warrenty, they exchanged it and
guess what - that went the same way in about the same amount of time
with the same symptoms

When I got the xchanged unit I thought I would get a new warrenty - NO
no said Epson the warrenty starts from the day of purchase they
said...!

So No more Epsons for me.

I wonder if your's went the same way...... Did it want a nozzle clean,
then more and more nozzle cleans as time went by, I bet like me you
wasted tons of ink.

Some folks say you shouldn't use third party inks - BUT I DIDN't,
whilst under warrenty I ensured I printed regularly and used GENUINE
INKS and from my write up you will find I still had 'clogged heads'
So I say Epsons will clog wheter you use third party inks or genuine
inks - I've prove it

I imagine your problem like mine, got worse over time - be interested
to know out of curiousity.

Davy

Miss Perspicacia Tick wrote:
Just spoken to Epson TS because I believe the red nozzle in the
printhead is dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've
wasted two sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM
cartridges will void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my
printer, but an OEM that doesn't know what OEM stands for? This was
too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one
using the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them
tomorrow, and see if I get someone who does know the correct meaning
of OEM.

See this link for a defination of OEM

http://www.webopedia.com/TERM/O/OEM.html

Brian G

Quote:
pronounced as separate letters) Short for original equipment manufacturer,
which is a misleading term for a company that has a special relationship
with computer producers. OEMs buy computers in bulk and customize them for a
particular application. They then sell the customized computer under their
own name. The term is really a misnomer because OEMs are not the original
manufacturers -- they are the customizers. End Quote.
Have you ever heard such f*****g rubbish..J

"Miss Perspicacia Tick" wrote in message
...
Just spoken to Epson TS because I believe the red nozzle in the printhead
is dead.

Epson: - Welcome to Epson's eTalk. My name is X. How may I help you?
Me: - I have an R800 and I believe the red nozzle is dead. I've wasted two
sets of tanks cleaning
Epson: - What make of cartridges are you using?
Me: - OEM
Epson: - You should always use genuine Epson. The use of OEM cartridges
will void your warranty.

By this point I was ****ing myself. OK, I was annoyed about my printer,
but an OEM that doesn't know what OEM stands for? This was too much...

Me: - You do know what OEM stands for, don't you?
Epson: - The only OEM I know is non-Epson.

I did a quick scan of printer companies to see if I could unearth one
using the initials OEM. I couldn't.

Me: - OEM stands for Original Equipment Manufacturer. How can that be
anything other than genuine Epson?
Epson: - No it doesn't. OEM cartridges aren't genuine Epson.
Me: - What are they then? Name me a manufacturer of OEM cartridges.
Epson: - /silence/
Me: - Well?
Epson: - JetTec. Many people use JetTec.
Me: - That's a third party manufacturer
Epson: - No they're OEM
Me: - No, they're third-party

He started getting snotty at this point insisting that I didn't know
anything. I terminated the conversation. I'm going to call them tomorrow,
and see if I get someone who does know the correct meaning of OEM.








--
In memory of MS MVP Alex Nichol: http://www.dts-l.org/