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#11
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Shep© wrote:
Cdrom drive shagged.Buy a new one. HTH Well, that's my current guess. I was hoping Gateway would spring for the new one, but haven't managed to convince them (yet). Still, buying a new one is going to be just as expensive as sending the computer to Gateway for servicing. I've got a few more experiments to do, and I'll post the conclusions. Mike |
#12
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smh wrote:
Usually there's a something like configuration(?) rom that can be refreshed by: power down, change jumper(s) on the motherboard; power up and then down, and then re-jumper(s). Ask Gateway tech support about this or they may have the info on their Web site. I'm not sure what this configuration ROM is. The only thing I see on the Gateway web site's info on my motherboard is a mention of a BIOS Mode Jumper. One setting is Normal Operations, one setting is for clearing the password, and the third setting is for "recovering the BIOS configuration". The (terse) description of this last setting indicates that the BIOS compares the processor version and the microcode version stored in the BIOS. It then reports if the two match." I'm not sure that buys me anything. I'll see if the Gateway Tech Support peope can tell me more about this next time I talk to them. Mike |
#13
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Ed wrote:
In fact I have seen this problem, and it is idicitive of a Drive failure. You will need to replace the drive shortly. Stear clear of gateway service, just replace the drive yourself, new drives even good ones can be bought for $40-50. Save the shipping fees and do the work yourself. May end up doing that. I just thought Gateway might just send me a replacement drive, but as yet, they haven't been willing to, and their reasoning is that we can't rule out the motherboard, etc. yet to conclusively prove it's the drive. As you have been told the warranty work is not exactly free. Given that CD-RW drives can be obtained for around the same price as the $50-$60 for shipping, I'd definitely go out and buy myself a new drive - if I were convineced that it's the drive and only the drive (and not a mobo or power issue). Live and learn. Ed Thanks for the suggestion(s). Mike |
#14
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Trent© wrote:
Could be... 1. CDRW is going bad...and needs more time to spin up to operating speed than your system will allow. 2. Power supply is going bad...and causing the same problem. I hadn't thought of that, although maybe Gateway's Tech Support guy had that in mind when he suggested shipping the tower back to them. 3. You've added equipment to the computer since you bought it...and are taxing the power supply to do more than it was originally intended. Unless it came with 2 IDE drives, I doubt if its still under warranty. Yep, I did add the second hard drive (10 months ago). I'd mentioned to the Gateway Tech Support guy that it had a second hard drive, but I'm not sure he noticed/realized it was not original equipment. So there may be a power issue and it may be that the additional hard drive has voided the warranty. I'll have to find out more about that when I talk to Gateway next. Make sure you haven't voided the warranty before you ship it. You sure wouldn't want to pay their repair rates...or have it simply shipped back after 4 weeks and not repaired. Get an estimate from a local shop. It shouldn't be that more expensive to get it fixed locally...and forget about the warranty. Well, I could probably buy a new CD-RW drive for $50 easily and put it in myself. Worse case scenario...what if it gets damaged or lost in transit? Yeah. Certainly a risk, although I think the shipping costs would include insurance. Still, with the actual shipping cost + downtime + risk of loss/downtime due to damage or loss, the total potential cost of shipping the thing back to Gateway is considerably more than forking out for a new drive. Make SURE you do a COMPLETE backup of both your drives before you take it ANYWHERE for repairs. Stuff happens...and so does unauthorized formatting!! Curiously enough, trying to write my backup files to CD-R is what prompted me to discover the drive problem. Luckily enough, I can get the drive to work (by restarting), and will definitely get my stuff backed up before letting the computer out of the house (to Gateway or local). Good luck. Thanks for the suggestions. Mike |
#15
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Mike Walsh wrote:
A possible work around is to configure the BIOS to run a memory test when booting. This will provide time for the drive to become ready. I have done this to get around problems with hard drives and CD drives. Well, I did something like that, although without the idea of providing more time for the drive. I'd wanted the BIOS to display the POST test results to see if the BIOS had detected any problems with the drive (in the failure situations). I tweaked two settings in the BIOS: the Quickboot setting (diabled it) and the Quietboot setting (disabled it as well). Disabling the Quickboot setting was supposed to allow additional tests to be run and disabling the Quietboot setting was supposed to display BIOS information (instead of the Gateway splash screen). As near as I can tell, the only additional tests that non-Quickboot mode provides is the DRAM tests, which take on the order of 30 seconds (for 386MB). Running the DRAM tests didn't make any difference. The CD-RW drive failed with and without the tests. Oddly enough, it looks like the CD-RW drive fails before the DRAM tests are run - at least, the drive LED starts its woeful constant blinking as soon as the power on occurs - at or before the DRAM test starts. BTW, disabling the Quietboot setting is what caused the BIOS to display its information on the IDE devices, including the CD-RW drive. It's what shows the "1.23 _NEC NR-7700A" when the drive works and the "2.0 NEC CDROM DRIVE: IDE" when it doesn't. I've since turned Quickboot back on, but left Quietboot disabled. Thanks for the suggestion. I may try some additional experiments with increasing the initialization timing as a goal. I'll post results if anything looks promising. Mike |
#16
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albert wrote:
I just went thru the identical problem, identical symptoms -- with an HP CDRW about 3 years old. I tried all sorts of stuff before I solved the problem. (the thread was in this newsgroup -- titled: "problems with atapi (?) IDE controller (?) and cd-r and dvd operation"..... July 26 --- note that to establish that it was the unit rather than something else, I finally swapped in an old plain CDROM that I knew worked -- and all the weirdness, flashing lights, etc., ended.) It turned out to be solved simply by installing a new CDRW -- bought a Memorex at Circuit City for about $50, with a $20 mail-in rebate http://www.circuitcity.com/detail.js...qp=0&oid=94063 HTH albert Just went back and read that thread. I'm glad you got your machine to work (replacing the drive). Replacing the drive is likely what I'll end up doing. However, there was a posting in that thread (by Paul Murphy) that suggested a power supply issue (or at least a power consuption issue). With that in mind, I'm going to try an experiment sometime in the next day or so where I remove my second hard drive (to reduce total power consumption) and see whether that affects things. If the CD-RW drive still fails in the same way, then the problem is most likely the CD-RW drive. If the CD-RW drive starts working properly again, then there's probably a power issue. Then I'll need to figure out whether the power supply is degrading somehow (and get it replaced) or whether the non-original equipment I've added to this computer (just the extra hard drive and a 256MB DIMM) are too much for the existing power supply (doesn't seem too likely). I'll post the results when I've done this experiment (and the one or two others that various people have suggested). Thanks for the ideas. Mike |
#17
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wrote in message ... albert wrote: I just went thru the identical problem, identical symptoms -- with an HP CDRW about 3 years old. I tried all sorts of stuff before I solved the problem. (the thread was in this newsgroup -- titled: "problems with atapi (?) IDE controller (?) and cd-r and dvd operation"..... July 26 --- note that to establish that it was the unit rather than something else, I finally swapped in an old plain CDROM that I knew worked -- and all the weirdness, flashing lights, etc., ended.) It turned out to be solved simply by installing a new CDRW -- bought a Memorex at Circuit City for about $50, with a $20 mail-in rebate http://www.circuitcity.com/detail.js...qp=0&oid=94063 HTH albert Just went back and read that thread. I'm glad you got your machine to work (replacing the drive). Replacing the drive is likely what I'll end up doing. However, there was a posting in that thread (by Paul Murphy) that suggested a power supply issue (or at least a power consuption issue). With that in mind, I'm going to try an experiment sometime in the next day or so where I remove my second hard drive (to reduce total power consumption) and see whether that affects things. If the CD-RW drive still fails in the same way, then the problem is most likely the CD-RW drive. If the CD-RW drive starts working properly again, then there's probably a power issue. Then I'll need to figure out whether the power supply is degrading somehow (and get it replaced) or whether the non-original equipment I've added to this computer (just the extra hard drive and a 256MB DIMM) are too much for the existing power supply (doesn't seem too likely). I'll post the results when I've done this experiment (and the one or two others that various people have suggested). Thanks for the ideas. Mike Mike -- BTW, my old CDRW was doing everything you described -- right down to the variable self identification to the system -- e.g., your NEC's being identified with different characters -- 1.23 or 2.0 I think you posted above in this thread. In my case, sometimes it showed up in the BIOS, sometimes not, and sometimes it showed up in Windows ("properties") with parts of its description mangled or missing. So, presently, I'm betting a new CDRW will solve your problem -- definitely do post back. I'd like to know how it turns out. albert |
#18
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#19
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#20
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