Nvida customer support REALLY SUCKS!

* gamefixer:

[snipped posting about 7900GTs in SLI not working in Vista and response
of Nvidia tech support]

Well, as much as I understand your frustration, there are some points
you're missing:

First, the others are right when saying Nvidia has no obligation to you
to fix anything. You didn't buy from Nvidia, You bought a gfx card made
by some OEM (eVGA?) sold to you by some dealer. So even if it won't help
as the drivers are the problem for this issue the place to complain is
your dealer and the card maker.

Second, as Nvidia doesn't sell anything to endusers they offer very
limited support for them, especially since the majority of support
request are just because of user stupidity (why does that remember me on
Sky****?) or user ignorance or because of crap or defective hardware.
That's why Nvidia offers a forum where users can help themselves.
Nvidias OEM partners do get very good support but that isn't available
to you.

Third, since Nvidia doesn't have any obligation to you it's really
surprising that you even got an answer, especially when considering the
rude style your mail has been written in. Again, Nvidia has no
obligation to you, so if you have a problem you should sound
less....demanding. BTW the hint to the bug report site was a very good
advice, if people with problems would complain less in forums and
newsgroups and instead report the bugs with the manufacturers bug file
system then it probably would have already been solved.

And forth, no matter what happened, it's just below the belt to post
personal communications like emails in the public without permission of
the communication partner, despite the fact that it's against the law in
several countries.

Benjamin

On Fri, 14 Sep 2007 00:06:51 -0000, gamefixer
wrote:

Holy cow...

I bought two 7900GT's that ran just fine in XP. I upgraded that PC to
Vista and had the corrupt screen issue. OK, fine, the OS was new....
Its been a year and I still cant use these cards in Vista. So, I
emailed Nvidia asking them to fix the drivers... Heres the email I got
for those good for nothing f***ers.

Read from the bottom up.

Matt

Customer (Matt) 09/13/2007 05:02 PM
Wow, how friggin lame is that??????? I suppose EVGA is supposed to fix
YOUR problem? Real nice product support guys. WRITE NEW DRIVERS THAT
FIXES THE PROBLEM. STOP PASSING THE DAMN BUCK!!!! I guess I'll toss
these two 7900's. Thanks for nothing.

Response (Troy W) 09/13/2007 03:22 PM
Hello Matt,

This support website is designed to support products purchased
directly from NVIDIA, such as the NVIDIA Dual TV tuner card, NVIDIA
Pure Video DVD Decoder, and QuadroPlex. We also address Presales
questions about NVIDIA based products and technology. We cannot
address nor resolve such issues via this support site.

Please file a bug with QA in the link below.
http://www.nvidia.com/object/vistaqualityassurance.html

Regards,
NVIDIA

Customer (Matt) 09/12/2007 02:20 PM
Thank you. I look forward to being able to use these 7900's before
they become paper weights.

Response (MP) 09/12/2007 01:43 PM
Hello Matt,

Your case is being escalated to our Level 2 Tech Support group. The
Level 2 agents will review the case notes and may attempt to recreate
your issue or find a workaround solution if possible. As this process
may take some time we ask that you be patient and a Level 2 tech will
contact you as soon they can to help resolve your issue.

Best Regards,
NVIDIA Customer Care

Customer (Matt) 09/11/2007 09:56 AM
Can you guys PLEASE fix the distortion problem with 7900's and
Vista!!!! How long has it been, a year??? When your forums were up
there were TONS of people ****ed about this, I'm one of them. Most the
time my PC will boot to the user password logon screen just fine.
After I enter my password the screen goes dark and then comes back up
all distorted.... I'm going to go do something today that I normally
wouldn't do, I'm going to go and buy an ATI Video card. Congrats, you
just shoved me to the other side of the street. Oh, before you say
"we've never heard of that" or "it must be your computer" I've tried
these cards (yes I have two of them) in 4 different rigs. Some times
in SLi and some times by themselves. They both do the same thing in
all 4 computers. FIX THE STUPID DRIVER!!!!! I didn't shell out over
$500.00 for these cards to be useless.

Matt

Fist, welcome to the world of out-sourcing (aka Read teleprompter and
give canned answers, no technical compliance required).

But, did you go the nVidia's Driver Download page?
http://www.nvidia.com/content/drivers/drivers.asp

Note there is a hotfix link for Vista on the page; AND
when you select "Graphics Driver," "GeForce 7 Series," there are Vista
32bit & 64bit drivers are listed.


--
==== Tecknomage ====
All technology which is sufficiently advanced becomes
indistinguishable from magic.

On Sep 14, 12:03 am, "Skybuck Flying" wrote:
GIVE THEM A BREAK WILL YA !!!!!!!

VISTA IS A PIECE OF CRAP.

EVERYBODY KNOWS THAT !!!!!

STILL YOU EXPECT NVIDIA TO SUPPORT A PIECE OF CRAP ?!?!?!?!?!?!

Give them a break will ya !

VISTA READY MEANS = ITS CRAP READY

There ya have it folks !

Give it a REST.

Bye,
Skybuck.

Um, no. Since they write the drivers they need to be hammered.

Matt

"David Vair" wrote in message
...
I surprised they even responded, if I received an email worded such as
yours it would go straight to the trash bin. Nvidia is not responsible to
support your card, the drivers supplied on their site is a courtesy. The
manufacturer is and always has been responsible for any tech support.



If it is a driver issue that affects different makes and models, then I
would say it was very much the responsibility of Nvidia to fix things. They
did make the GPU after all.

gamefixer wrote:

Um, no. Since they write the drivers they need to be hammered.

Matt


Matt, the drivers work just fine on XP, but not Vista. What does that
tell you?

gamefixer wrote:
Hardware exchange isn't going to fix this, Nvidia FIXING the problem
by repairing the drivers will. This is widespread and only effects
7900's. eVGA is a distributor of an NVIDIA product not the end
manufacture. I'm more then sure that Nvidia hasn't given eVGA the
ability to recode their drivers. In the line of work that I'm in the
manufacturers are responsible for ALL software and hardware related
problems no matter who sold the item and where it was sold to or from.
If we as a distributor had to recode crap then we would be SOL.

Say what you will guys, Vista works fine with every other card I have.
GF4's, 5XXX's, 6XXX's, 8XXX's, the few ATI cards I have and even a
7600. I'm not changing back, I'm just changing cards. Although I
shouldnt have to.

You two tucking your tails between your legs is EXACTLY why stuff like
this goes unresolved. If we as consumers would stick it to the
manufactures you know damn well they would fix the problem. If the son
of the VPO at Nvidia had this problem it wouldn't be a problem
anymore. Were insignifigant to those assholes, that's all there is to
it.

Back when Canopus was a third party distributor of then Rendition
(what's known as Nvidia now) they had the ability to not only build
their own cards but they also wrote their own drivers. The results
were spectacular cards with rock solid support.

Its not like that anymore. Its not that Nvidia cant help us, its that
they wont.

Matt


Nvidia supplies the gpu's and reference firmware, but in most cases the
actual pc board layout and firmware is altered to a certain extent by
the board vendors.

Many of the card vendors such as EVGA may tweak the reference bios which
in turn can cause odd problems.

You don't have enough proof/data to blame this 100% on either of them,
which means you can't reasonably demand that Nvidia provide an immediate
solution.

The smartest route is to deal with the card vendor first.

Is this a problem with all 7900's, certain 7900 vendors, a single
vendor, a certain motherboard/chipset/card vendor/driver rev, etc. etc.?

There are a lot of variables involved here.

One thing I do know is that you won't motivate them to help you and go
the extra mile by being abusive in your communications.


(*

All the cards mentioned in that thread are eVGA cards. Some users reported
that underclocking the cards made the corruption go away.

The factory-overclocked eVGA and XFX cards (with monikers like "KO", "CO",
"Superclocked", etc.) have been known to cause display corruption and
lockups. See:
http://www.hardocp.com/article.html?...hlbnRodXNpYXN0

Evidently some cards were factory-overclocked too far. i.e. the torture apps
the companies used to bin the cards didn't work the cards hard enough.

Does the display corruption disappear when you set the clock speed of your
7900GTs to nVidia reference speeds (450/1320)?

--
"War is the continuation of politics by other means.
It can therefore be said that politics is war without
bloodshed while war is politics with bloodshed."


"gamefixer" wrote in message
oups.com...
There are countless threads on the Internet about it. Some say they
have figured out how to fix the problems buy doing a mod to the cards
BIOS and then re flashing it. Seems to be a bit of a risk to me.
Others have been able to RMA their cards until they end up with one
that works. Maybe the BIOS flash is the answer, who knows??

Here's a link from the Nvidia forums.
http://forums.nvidia.com/index.php?showtopic=41867

The simple bottom line is this, Nvidia should be able to fix this. If
they didnt think they were responsible for the problem then I dont
think they (Nvidia) would have asked me to send the bug report the
them (Nvidia).

I'm waiting to see what eVGA has to say in the matter. My other eVGA
cards (non 7900's) work fine in Vista.

Matt

I apoligize to you.

Yesterday I was in FUN MODE LOL.

Ofcourse there is no excuse for bad drivers ! :P*

Bye,
Skybuck

On Sep 14, 4:14 pm, "First of One" wrote:
All the cards mentioned in that thread are eVGA cards. Some users reported
that underclocking the cards made the corruption go away.

The factory-overclocked eVGA and XFX cards (with monikers like "KO", "CO",
"Superclocked", etc.) have been known to cause display corruption and
lockups. See:http://www.hardocp.com/article.html?...hlbnRodXNpYXN0

Evidently some cards were factory-overclocked too far. i.e. the torture apps
the companies used to bin the cards didn't work the cards hard enough.

Does the display corruption disappear when you set the clock speed of your
7900GTs to nVidia reference speeds (450/1320)?

--
"War is the continuation of politics by other means.
It can therefore be said that politics is war without
bloodshed while war is politics with bloodshed."

"gamefixer" wrote in message

oups.com...



There are countless threads on the Internet about it. Some say they
have figured out how to fix the problems buy doing a mod to the cards
BIOS and then re flashing it. Seems to be a bit of a risk to me.
Others have been able to RMA their cards until they end up with one
that works. Maybe the BIOS flash is the answer, who knows??

Here's a link from the Nvidia forums.
http://forums.nvidia.com/index.php?showtopic=41867

The simple bottom line is this, Nvidia should be able to fix this. If
they didnt think they were responsible for the problem then I dont
think they (Nvidia) would have asked me to send the bug report the
them (Nvidia).

I'm waiting to see what eVGA has to say in the matter. My other eVGA
cards (non 7900's) work fine in Vista.

Matt- Hide quoted text -

- Show quoted text -

I was going to give that under clocking a shot later to see if that
works. In the meantime I've got another rig to build. If it works then
that's fine by me. The PC that these cards are in is getting demoted
in favor of another rig with an 8800GTX!

I'll post if the firmware hack works later.

Matt

On Thu, 13 Sep 2007 21:29:26 -0400, David Vair wrote:

I surprised they even responded, if I received an email worded such as yours it would go straight to
the trash bin. Nvidia is not responsible to support your card, the drivers supplied on their site
is a courtesy. The manufacturer is and always has been responsible for any tech support.

Providing drivers is a courtesy? How the **** else are we supposed to use
our Nvidia graphics cards without drivers? No Nvidia card supplier develops
their own drivers.