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strange NEC CD-RW drive problem
I've started having a problem with my NEC NR-7700A CD-RW drive
on my 2+ year old Gateway machine. If I do a power up (cold reboot), the activity LED on the drive blinks constantly, the BIOS (American Megatrends) doesn't recognize the drive properly, and consequently, Windows XP (or Linux) won't recognize the drive exists. If I do a restart (warm boot), the BIOS recognizes the CD-RW drive properly and consequently the drive can be used from WinXP (or Linux). I fiddled with the BIOS setup so it displays info on the various IDE devices (including 2 hard drives). When the failure occurs (cold reboot), the drive is identified as "2.0 NEC CDROM DRIVE: IDE". When it works (warm reboot), the drive is identified as "1.23 _NEC NR-7700A", which apparently makes WinXP (and Linux) happy. (The 1.23 seems to correspond to the firmware verion on the drive.) Anybody seen anything like this before? This appears to be to be a problem with the CD-RW drive, but could conceivably be something with the motherboard (or even the IDE cable, I suppose). This machine is still under warranty, but in talking to the Gateway tech support folks, they aren't sure whether it's the drive or the motherboard, so they want me to ship the tower to their service center in Texas to be diagnosed (and presumably fixed). However, it'll cost $50+ to ship it and I'll be missing my computer for 3-4 weeks, so I'd rather not do that unless I have to. Thanks in advance. Mike Holder |
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