If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#101
|
|||
|
|||
But hang on a moment....!
The original printer was registered along with the serial number, the replacement serial number was booked and had to be signed for -: Sounds like information you can request... so long as you have original serial number. That's one nice thing about ordering online... the serial is often recorded in several places. Perhaps you can go to the store from where you bought it from, and provided you paid with a CC or a check they might have that info. I've delt with many companies who really have no issues with a lack of receipts. Kingston, Crucial, all carry lifetime warranty on their memory and I've taken the time to claim the warranty. Maxtor and Western digital both keep a record of when a drive was manufactured. No receipts needed unless it's beyond the default warranty period.... as in 3 years after it was made, and you happened to bought it a year after it was made. These are cool, pleasent, and generally spiffy... but it's not the norm, the norm is paperwork. Good, solid, fancy paperwork. |
#102
|
|||
|
|||
No.
The majority of the purging process is external to the head itself. It is done by a vacuum system that is built into the cleaning station, and the cleaning station covers the full head, and exerts the vacuum on all the nozzles at the same time. Art wrote: In message 1%p3f.172021$1i.139388@pd7tw2no, Arthur Entlich writes Again it has to do with the amount of ink lost in the initial purge cycle when a new cartridge is installed. If you have individual color cartridges, then each time a new one is installed, all cartridges suffer the installation ink removal, so any one cartridge can suffer through 2-3 even 4 initial purges during it's life and that wastes a lot of ink. Is this always the case? eg: If you replace the C could it not just prep/purge the C part of the print head? |
#103
|
|||
|
|||
I've been looking forward to seeing this system released. It will be
very interesting to see how effective this new design is for yields overall. It does sound impressive. The Vivera ink cartridges are very small, so ink conservation will be critical to making these printers good value. Art Bob Headrick wrote: "Arthur Entlich" wrote in message news:1%p3f.172021$1i.139388@pd7tw2no... Again it has to do with the amount of ink lost in the initial purge cycle when a new cartridge is installed. If you have individual color cartridges, then each time a new one is installed, all cartridges suffer the installation ink removal, so any one cartridge can suffer through 2-3 even 4 initial purges during it's life and that wastes a lot of ink. This is true for most manufacturers. The new HP Photosmart 3300 series Al-in-one and the Photosmart 8250 uses a recirculation system. Rather than purging ink into a large "diaper" in the printer they recirculate the ink uses for purges back into the supply. Depending on the frequency of printing this can be a large difference in efficiency. Besides the purging that occurs at ink supply replacement there are also typically time based and usage based purge events that may do a smaller purge every few days. Recirculating this ink rather than pumping it into a diaper can make a large difference in actual cost per page of printing. Regards, Bob Headrick, not speaking for my employer HP |
#104
|
|||
|
|||
I can't speak for what happened with your situation, but that is
certainly not the case anywhere in the world I am aware of. The warranty doesn't start over again, but the left over portion moves to the replacement product. Art Davy wrote: Markywrote: quote="Marky" That is nonsense...at least in NA...if we exhanged a printer during the warranty they unit sent out gets the remainder of the one year warranty... Sorry, stand by my guns here. The printer went faulty I was given a exchanged unit in a brown box with Epson security labels minus the inks, that would be a factory referbished unit as I seem to understand from this NG. When the replacement went faulty with OEM inks, I telephoned Epson UK and they told me that the gaurantee is not transferable and that there was no gaurantee on the replacement....! At the time I ought to have gone straight to trading standards...! They would not give me a reference number so that I could take it to the local Epson Agent - This is fact not fiction Marky. At the time I wanted to complain above and beyond Epson UK, they would or could not provide any contact details to do this. I repeat-: The gaurantee on the original printer could not be transfered over to the replacement printer, nor would they give a warrenty on it...! I was lumbered with crap printers from a crap company. Davy |
#105
|
|||
|
|||
quote="zakezuke[quote:b069a77f1f]
Sounds like information you can request... so long as you have original serial number. That's one nice thing about ordering online... the serial is often recorded in several places. Perhaps you can go to the store from where you bought it from, and provided you paid with a CC or a check they might have that info.[/quote:b069a77f1f] I tried, they refused point blank to have anything to do with the exchanged unit. I've delt with many companies who really have no issues with a lack of receipts. Me too. Now I digress a little-: Quite some while ago I bought a jug kettle, the water filter holder part required replacement I enquired to Brita they sent me a new kettle... inspite of me telling them it was well out of warrenty and all I wanted was the filter holder part, I got a brand new Kettle with water filters and with 12 month warrenty AND I sent the old one back 'Freepost'. This was inspite of pointing out it was out of warrenty and that the kettle itself was ok and I just wanted the filter holder part which you have to remove to change the filter. Now that IS service and I certainly did not expect that sort of treatment or anything like that from Epson - all I wanted from them was to get a darn printer working, whether by repairing or replacing. Yes there was indications that they knew the serial number, I seriously felt that they did not want to know because I was given what I believe now was a refurbished printer - hence the lack of cartridges instructions and warranty card. I feel I was treated bad by Epson and I say again, "they are a CRAP company to deal with". Davy |
#106
|
|||
|
|||
This is against the law in the US and Canada. The replacement product
must maintain the balance of the warranty OR some amount, often 90 days, which ever is LONGEST. Perhaps you misunderstood the warranty working. Art Dr. Dweeb wrote: Davy wrote: Markywrote: quote="Marky" That is nonsense...at least in NA...if we exhanged a printer during the warranty they unit sent out gets the remainder of the one year warranty... Sorry, stand by my guns here. The printer went faulty I was given a exchanged unit in a brown box with Epson security labels minus the inks, that would be a factory referbished unit as I seem to understand from this NG. When the replacement went faulty with OEM inks, I telephoned Epson UK and they told me that the gaurantee is not transferable and that there was no gaurantee on the replacement....! At the time I ought to have gone straight to trading standards...! They would not give me a reference number so that I could take it to the local Epson Agent - This is fact not fiction Marky. At the time I wanted to complain above and beyond Epson UK, they would or could not provide any contact details to do this. I repeat-: The gaurantee on the original printer could not be transfered over to the replacement printer, nor would they give a warrenty on it...! I was lumbered with crap printers from a crap company. Interestingly, I have a Sony Mp3 player that died after 4 months. Sony fixed it (at least I got the same unit back in working order), but the warranty is now 3 months on repairs. Wait - after 3 months, the thing is still just 7 months old. What happenned to the 2 year warranty that is required in the EU for consumer items - he asks rhetorically ???? It seem that perhaps this is SOP for companies generally. ? Dweeb. Davy |
#107
|
|||
|
|||
Arthur Entlichwrote:
quote="Arthur Entlich"] but the left over portion moves to the replacement product. Not according to Epson it don't - I enquired. I did say in the post that the warranty could not be transfered to the replacement..? There is no reason at all for me to say it couldn't without enquiring, to say otherwise would be incorrect. The warranty could not be transfered nor would they give me a warranty of the replacement - "Not my words Art", but those of Epson UK...! Davy |
#108
|
|||
|
|||
"Davy" wrote in message news measekitewrote: quote="measekite"]Marky in da business wrote: "Davy" wrote in message ... Markywrote: quote="Marky" That is nonsense...at least in NA...if we exhanged a printer during the warranty they unit sent out gets the remainder of the one year warranty... Sorry, stand by my guns here. The printer went faulty I was given a exchanged unit in a brown box with Epson security labels minus the inks, that would be a factory referbished unit as I seem to understand from this NG. When the replacement went faulty with OEM inks, I telephoned Epson UK and they told me that the gaurantee is not transferable and that there was no gaurantee on the replacement....! At the time I ought to have gone straight to trading standards...! They would not give me a reference number so that I could take it to the local Epson Agent - This is fact not fiction Marky. At the time I wanted to complain above and beyond Epson UK, they would or could not provide any contact details to do this. I repeat-: The gaurantee on the original printer could not be transfered over to the replacement printer, nor would they give a warrenty on it...! I was lumbered with crap printers from a crap company. Davy That is strange, but I guess things really are different outside of NA...I know for a fact though that a one year warranty here means one year... You should have taken them up on that one year thingy...I definitely would have... Fat lot of info there....! And you were expecting, what? I wasn't trying to inform you of anything...I didn't realize how one company can offer different warranties in different countries...I'm not very worldly...I was, after all, a lowly technical support person... |
#109
|
|||
|
|||
"Davy" wrote in message . .. quote="zakezukee] Did Epson lose your paperwork or was it some repair depot? The repair centre It doesn't matter as you should always make a copy before giving up your paperwork. Some joker might lose it. Yes I should have kept a copy and at the time I should have known better, you bet your 'bottom dollor' I will be doing that in future. But hang on a moment....! The original printer was registered along with the serial number, the replacement serial number was booked and had to be signed for -: Therefor Epson should have all traces and records of the goods in my view and all these was entered on the computer as well. This I do know...in NA we could see the serial number in the exchange window and this came in handy in cases where, heaven forbid, customers were trying to scam Epson...since we all know that only Epson scams customers and not the other way around you'd almost think they're wasting thousands in computer resources... Its just that Epson did not want to know and I am convinced they were 'conveniently lost'. Oh, for sure...been inside a warehouse where these things take place lately? People...can't live with them and can't live without them... When I say Epson is a crap company I say it for a reason, if this is just Epson UK problem then it is clearly Epson policy on the whole as Epson are allowing it to happen. Davy Well, this happened in NA but not that often...it is, after all, YOUR responsibility to keep records...I learned this the hard way myself dealing with, what I thought, a reputable company... You know those on-line registration forms? Well, don't count on any company to honor that because it is, after all, the end-user filling in the blanks...anything showing a date of purchase means nothing unless you have the original proof of purchase...sorry, just works that way... |
#110
|
|||
|
|||
Arthur Entlichwrote:
quote="Arthur Entlich"]This is against the law in the US and Canada. The replacement product must maintain the balance of the warranty OR some amount, often 90 days, which ever is LONGEST. Perhaps you misunderstood the warranty working. Art Can't see how there was any misunderstanding, I registered the warrenty etc etc, clearly 12 months at no time was I ever told the warrenty had changed. You buy something it breaks down in 12 months they either repair it or replace it - they replaced it with what I understand NOW is a referb unit which they would 'clearly' not entertain, needless to say the warranty would not be transfered nor any warranty given....! There just could not be any mis understanding it is as clear as daylight. Maybe they know they'er cloggers and want to avoid the hassle ...! Davy |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Head Leak on Epson C62 ? | Davy | Printers | 33 | June 26th 05 01:38 PM |
FA: MORE MULTIPLE LOTS of Various Electronic Components | Jerry Rakar | General | 0 | June 15th 04 04:44 AM |
FA: MULTIPLE LOTS of Various Electronic Components | Jerry Rakar | General | 0 | May 31st 04 05:15 AM |
Why are Epson inkjets crap when used by uneducated users? | devans | Printers | 0 | April 21st 04 01:25 AM |
New Epson pigment ink printers for photo printing? | Mark B. | Printers | 0 | August 1st 03 10:58 AM |