Gateway strikes again!

I'm an avowed Gateway domestic devotee ever since my first computer in 1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due date
of delivery, I get an automated voice message that Gateway cannot fill the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at CompUSA
down the street? What grieves me is that not only will Gateway not fill the
order they will not service my machine once a part they have not supplied is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer under
these circumstances? Denzil.

Are you sure about the latter? They serviced my computer under warranty a
couple of years ago and I had added a second hard drive, a SCSI card for my
scanner, and replaced the original CDRW with a Plextor. They never said
anything about the additions.

In news:6140d.289629$Oi.47685@fed1read04,
Denzil Hathway stated
| I'm an avowed Gateway domestic devotee ever since my first computer
| in 1991. Five computers later, a week ago I ordered a 120 Gig HD.
| Today, the due date of delivery, I get an automated voice message
| that Gateway cannot fill the order but will prioritize it so that I
| would get the hard drive in two weeks!
|
| How can I wait a further two weeks? I can buy one off the shelf at
| CompUSA down the street? What grieves me is that not only will
| Gateway not fill the order they will not service my machine once a
| part they have not supplied is put in it.
|
| So much for being a Gateway fan! How does one remain a loyal customer
| under these circumstances? Denzil.

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

One of the things I've learned over the years is not to be a loyal customer
to any company.
In a rapidly changing world, I would reevaluate products and services before
buying something new.
Currently my son, who is a computer software professional, is a Dell fan.
Next computer I would stack up the computers and buy what I feel is best.
Frank

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

Gateway's policy in the past has been that they will not service the parts
that they did not sell to you.
They are still responsible for the parts in your machine that they did sell
to you.
This always seemed fair and reasonable to me. Unless something has changed
this should still be the policy. Ask them.
PWY

Same policy at other manufacturers.

--
http://www.standards.com/; See Howard Kaikow's web site.
"PWY" wrote in message
m...

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at
CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not
supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

Gateway's policy in the past has been that they will not service the
parts
that they did not sell to you.
They are still responsible for the parts in your machine that they did
sell
to you.
This always seemed fair and reasonable to me. Unless something has
changed
this should still be the policy. Ask them.
PWY

My policy, too, for computers I occasionally build for clients. What other way
is there to separate responsibility? If you bought a car, and changed out the
exhaust system for a different one, the car manufacturer would not honor a
warranty or a recall on the parts you added... Ben Myers

On Sat, 11 Sep 2004 10:40:26 -0400, "Howard Kaikow"
wrote:

Same policy at other manufacturers.

--
http://www.standards.com/; See Howard Kaikow's web site.
"PWY" wrote in message
om...

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at
CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not
supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

Gateway's policy in the past has been that they will not service the
parts
that they did not sell to you.
They are still responsible for the parts in your machine that they did
sell
to you.
This always seemed fair and reasonable to me. Unless something has
changed
this should still be the policy. Ask them.
PWY

And to carry the automotive analogy further, just think if we had lemon laws for
computers? How many times would Windows have been recalled in the last 10
years?

.... Ben Myers

On Sat, 11 Sep 2004 18:45:19 GMT, ben_myers_spam_me_not @ charter.net (Ben
Myers) wrote:

My policy, too, for computers I occasionally build for clients. What other way
is there to separate responsibility? If you bought a car, and changed out the
exhaust system for a different one, the car manufacturer would not honor a
warranty or a recall on the parts you added... Ben Myers

On Sat, 11 Sep 2004 10:40:26 -0400, "Howard Kaikow"
wrote:

Same policy at other manufacturers.

--
http://www.standards.com/; See Howard Kaikow's web site.
"PWY" wrote in message
. com...

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at
CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not
supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

Gateway's policy in the past has been that they will not service the
parts
that they did not sell to you.
They are still responsible for the parts in your machine that they did
sell
to you.
This always seemed fair and reasonable to me. Unless something has
changed
this should still be the policy. Ask them.
PWY

An MRI, or will and X-Ray do???? ... Ben

On Sun, 12 Sep 2004 02:05:14 GMT, ben_myers_spam_me_not @ charter.net (Ben
Myers) wrote:

And to carry the automotive analogy further, just think if we had lemon laws for
computers? How many times would Windows have been recalled in the last 10
years?

... Ben Myers

On Sat, 11 Sep 2004 18:45:19 GMT, ben_myers_spam_me_not @ charter.net (Ben
Myers) wrote:

My policy, too, for computers I occasionally build for clients. What other way
is there to separate responsibility? If you bought a car, and changed out the
exhaust system for a different one, the car manufacturer would not honor a
warranty or a recall on the parts you added... Ben Myers

On Sat, 11 Sep 2004 10:40:26 -0400, "Howard Kaikow"
wrote:

Same policy at other manufacturers.

--
http://www.standards.com/; See Howard Kaikow's web site.
"PWY" wrote in message
.com...

"Denzil Hathway" wrote in message
news:6140d.289629$Oi.47685@fed1read04...
I'm an avowed Gateway domestic devotee ever since my first computer in
1991.
Five computers later, a week ago I ordered a 120 Gig HD. Today, the due
date
of delivery, I get an automated voice message that Gateway cannot fill
the
order but will prioritize it so that I would get the hard drive in two
weeks!

How can I wait a further two weeks? I can buy one off the shelf at
CompUSA
down the street? What grieves me is that not only will Gateway not fill
the
order they will not service my machine once a part they have not
supplied
is
put in it.

So much for being a Gateway fan! How does one remain a loyal customer
under
these circumstances? Denzil.

Gateway's policy in the past has been that they will not service the
parts
that they did not sell to you.
They are still responsible for the parts in your machine that they did
sell
to you.
This always seemed fair and reasonable to me. Unless something has
changed
this should still be the policy. Ask them.
PWY