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Ebuyer will strive to may you pay for it, without providing it.



 
 
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  #1  
Old December 12th 03, 06:51 PM
Paul Hopwood
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Default Ebuyer will strive to may you pay for it, without providing it.

Ok, I've often been one of the first to take the p*ss when someone
posts praise on here simply because a supplier came up with the goods.

Anyone can do that... right?

Well, evidently ebuyer can't even manage that simple task!

I've read similar tales of woe all too often in this forum but thought
"nah, they can't be that bad" or "an isolated incident surely?".
Unfortunately there is no emoticon to demonstrate the eating of ones
hat, because now would be a really good time to use it! ;-)

For those who haven't got bored and moved onto the next thread (hell,
I would of, get a l*fe pal! G).....

On the 5th December I placed an order for an item showing as over 100
in stock. Being in no particular hurry and seeing that CityLink are
incapable of delivering anything next day (same week is cause for
celebration) I opted for "Standard Service", their web site claiming
this would be with me on 11th December. The order status changed to
indicate it had been processed and everything was hunky dorey so I
waited.

At 16:41 on the 10th December I got the following e-mail:-

------------
If your order has been cancelled then it may be due to the following:

1) You have requested the order to be cancelled.

2) The items you have ordered are no longer available/discontinued
therefore your card has been refunded. If you still require the order
then please reorder the goods online at your earliest convenience.

We very much regret any annoyance and disappointment caused by this
situation.
---------------

To which my response is, although I doubt there is the remotest chance
that eBuyer are in the slightest bit interested:

Sure enough my order is now showing as cancelled. Thank you so very
much for waiting five days until the date of despatch to do so.

1) I didn't ask for it to be cancelled. Maybe you picked up some
psychic signals while I slept, or perhaps your logistics team has a
better view of my subconscious than it does your own stock levels and
somehow detected my doubts that even daring to order anything from
ebuyer might be a mistake?

2) The item I have ordered was listed as well in excess of 100 in
stock when I ordered it, 109 when I checked after receiving your
cancellation e-mail and is *currently* showing as 112 in stock - quite
remarkable for a product "no longer available/discontinued". The
funds were taken from my account and held by eBuyer for 5 days so
forgive me if I'm not overtly impressed by your honourable gesture of
refunding *my* money; it is unfortunate your fulfillment processes are
not nearly as effective as your ability to extract funds! I do still
require the order but there seems little point in reordering the goods
from ebuyer given they are either lying about stock or incapable of
shipping from it!

Unfortunately I have my doubts as to the level of regret felt
regarding the annoyance and disappointment (not to mention
inconvenience) caused, otherwise ebuyer might take appropriate steps
to prevent it from happening with the frequency reported on the
various Internet discussion forums.

I would like to take this opportunity to thank ebuyer for confirming
my misgivings and thus ensuring I don't repeat this mistake. Oh, and
a merry Christmas and a happy new year to you all!

--
iv Paul iv


[ Mail: ]
[ WWW:
http://www.hopwood.org.uk/ ]
  #2  
Old December 12th 03, 07:29 PM
Ant C
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Default


"Paul Hopwood" wrote in message
...
Ok, I've often been one of the first to take the p*ss when someone
posts praise on here simply because a supplier came up with the goods.

snip



This has happend to me twice. Oddly both times i have checked and found the
items to
still be showing as in stock so i replaced the order again and they arrived
second time!!!.

The only conclusion i could come up with is that when they come to pack my
order, its out of stock
so my order gets cancelled, then new stock comes in later.




  #3  
Old December 12th 03, 10:37 PM
Charles Christacopoulos
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Default

Ant C wrote:
"Paul Hopwood" wrote in message
...

Ok, I've often been one of the first to take the p*ss when someone
posts praise on here simply because a supplier came up with the goods.


snip



This has happend to me twice. Oddly both times i have checked and found the
items to
still be showing as in stock so i replaced the order again and they arrived
second time!!!.

The only conclusion i could come up with is that when they come to pack my
order, its out of stock
so my order gets cancelled, then new stock comes in later.





Or the stock is imaginary or (most likely as it happens with other
dealers) it is what their supplier who imagines that they have the item
in stock. It is the same end result anyway.

Charles

  #4  
Old December 13th 03, 12:22 AM
mr_buggerlugs
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Default

On Fri, 12 Dec 2003 17:51:16 +0000, Paul Hopwood
wrote:

snip...

Unfortunately I have my doubts as to the level of regret felt
regarding the annoyance and disappointment (not to mention
inconvenience) caused, otherwise ebuyer might take appropriate steps
to prevent it from happening with the frequency reported on the
various Internet discussion forums.

I would like to take this opportunity to thank ebuyer for confirming
my misgivings and thus ensuring I don't repeat this mistake. Oh, and
a merry Christmas and a happy new year to you all!

--
iv Paul iv


Some things never change Paul. You have my sympathies mate, maybe now
you'll understand better why I went to the bother of doing
ebuyerdotcon now......




  #5  
Old December 13th 03, 02:02 AM
Colin Wilson
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Default

Some things never change Paul. You have my sympathies mate, maybe now
you'll understand better why I went to the bother of doing
ebuyerdotcon now......


What happened over that in the end ?

--
Please add "[newsgroup]" in the subject of any personal replies via email
* old email address "btiruseless" abandoned due to worm-generated spam *
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
  #6  
Old December 13th 03, 01:33 PM
Tony Sutton
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Default

"Colin Wilson" wrote in message
t...

What happened over that in the end ?


Ebuyer sent their lawyer to close down that site.

--

- Tony Sutton
- http://www.hyperboard.co.uk - The Biggest Message Board!
-------------------------------------------------------------
why is it called a tv set when u only get one?
-------------------------------------------------------------


  #7  
Old December 14th 03, 03:03 AM
mr_buggerlugs
external usenet poster
 
Posts: n/a
Default

On Sat, 13 Dec 2003 01:02:46 -0000, Colin Wilson
wrote:

Some things never change Paul. You have my sympathies mate, maybe now
you'll understand better why I went to the bother of doing
ebuyerdotcon now......


What happened over that in the end ?

--


They sent the big gun lawyers in and nominet had their first ever
dispute over a co.uk domain containing dotcon.co.uk in it.

The site had done what I set out to do and it was taking up so much of
my time. I spoke to a few people in the industry and some journalists
and discovered the internet didn't offer the freedom of speech you'd
expect in reality. In the end I decided to call it a day. It just
wasn't worth the hassle.

Still I take some pleasure in knowing I cost them far more than the
amount I was ****ed off about just to threaten me with legal.

As a parting gesture I printed out every complaint I'd gathered up
during the year (some 75 pages), over 400 email addresses and around
100 home addresses of unhappy consumers and posted them all off to the
OFT and Trading standards.

On the funny side some guy bought my domain when I surrended it to
nominet, so he'll get some 5000+ hits a month for free to his shop. I
suspect he's had a letter from nominet by now too!


  #8  
Old December 15th 03, 06:37 PM
Paul Hopwood
external usenet poster
 
Posts: n/a
Default

Paul Hopwood wrote:

Anyone can do that... right?

Well, evidently ebuyer can't even manage that simple task!


For what it's worth, ebuyer responded via 'e-note'. What the f**k is
that all that about, this Internet thing they make their living from
happens to have it's own mechanism for sending notes - it's called
e-mail and I'm sure all of us use it, why the hell don't they?

Anyway, they said:

----
Dear Sir

Whilst processing your order we have discovered that the item(s)
listed above are not currently available to be dispatched.

Your card has been refunded and the order cancelled.

You have been issued 1 free shipping token* to cover the cost of
carriage on a replacement order.

Please accept our sincerest apologies for any annoyance and
disappointment caused by this situation.

Please note that refunds can take 3 working days to clear (if
applicable)
----

Kinda proves, like most other vendors unfortunately, they don't
actually bother to *read* before responding from the pick n' mix
"can't be arsed to reply properly so here's some standard responses
completely unrelated to your query" bag.

Otherwise I'd wager they would of least realised out that I'd pointed
out that there was in excess of 100 of the item in stock according to
their system so what does "not currently available to be dispatched"
mean exactly? Are they lying about stock levels? Did someone loose
the key to the warehouse? Maybe they can't count? Or 100+ of their
staff all simultaneously decided to steal one each for christmas
presents?

I think I was also pretty clear about my intention never to order from
them again, so unless "1 free shipping token" has some resale value on
eBay, how exactly am I supposed to be impressed by this generous
gesture?

At least they're consistent and their ineptitude extends beyond their
simple inability to ship stock, eh? ;-)

--
iv Paul iv


[ Mail: ]
[ WWW:
http://www.hopwood.org.uk/ ]
 




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