ebuyer After Sales - time to respond/acknowledge RMA ?

I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy

"lordy" wrote in message
...
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB
Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy


In my expereince you shoud never do this. The best way is to have
cancelled this order so these go back for refund, then do a new order, if
youd placed the new order 2 days ago youd have the hdisk tomorrow.
Its a guessing game youre now in, you could be in for a 2 week wait (i
was), or they could send it out tomorrow

On 2006-12-15, Mike wrote:

"lordy" wrote in message
...
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB
Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy


In my expereince you shoud never do this. The best way is to have
cancelled this order so these go back for refund, then do a new order, if
youd placed the new order 2 days ago youd have the hdisk tomorrow.
Its a guessing game youre now in, you could be in for a 2 week wait (i
was), or they could send it out tomorrow

Silly me, I realised that too just after I did the RMA. Only thing is
their option to Amend an RMA doesnt work

Lordy

"lordy" wrote in message
...
On 2006-12-15, Mike wrote:

"lordy" wrote in message
...
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB
Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy


In my expereince you shoud never do this. The best way is to have
cancelled this order so these go back for refund, then do a new order, if
youd placed the new order 2 days ago youd have the hdisk tomorrow.
Its a guessing game youre now in, you could be in for a 2 week wait (i
was), or they could send it out tomorrow

Silly me, I realised that too just after I did the RMA. Only thing is
their option to Amend an RMA doesnt work

Lordy

I was in the same situation, happened to me three times before i tried the
above method. you know for next time. ebuyer have been a bit better
getting things sorted recently so finger crossed, although it is chistmas
so youd better prepare yourself...

lordy wrote:

I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Last year it was taking a couple of weeks so I'd expect about the same
though it may have got better with the new site. You won't hear anything
until it's processed and trying to chase it would be a waste of time as
you'll just be fobbed off as cs have the same info as you do.

--
James

Mike wrote:

"lordy" wrote in message
...
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB
Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy

In my expereince you shoud never do this. The best way is to have
cancelled this order so these go back for refund, then do a new order, if
youd placed the new order 2 days ago youd have the hdisk tomorrow.
Its a guessing game youre now in, you could be in for a 2 week wait (i
was), or they could send it out tomorrow

With ebuyer if you did this you'd probably get the same incorrect item
again as they don't do bin checks until wrong items have actually been
returned and processed.

--
James

James Grabowski wrote:

Mike wrote:

"lordy" wrote in message
...
I know, I know. You get what you pays for etc. etc.

I ordered a Laptop HD and they sent the wrong item (Logitech USB
Headphones ),
I RMAed it 2 days ago. They should have received it today.
During this time I've had no responses or communication of any kind.
Fair enough - I guess this comes with the territory of having the
cheapest prices across such a wide range of stock.

Just want an idea of what is the average time to engagement of ebuyer
after sales ? At this time of year?

Lordy

In my expereince you shoud never do this. The best way is to have
cancelled this order so these go back for refund, then do a new order, if
youd placed the new order 2 days ago youd have the hdisk tomorrow.
Its a guessing game youre now in, you could be in for a 2 week wait (i
was), or they could send it out tomorrow

With ebuyer if you did this you'd probably get the same incorrect item
again as they don't do bin checks until wrong items have actually been
returned and processed.

--
James

Best thing to do is return the item for a refund and buy the correct
item elsewhere. If you look around there are online resellers a lot
better that ebuyer.

www.rlsupplies.co.uk
www.dabs.com

to name a few

On 2006-12-26, therover wrote:

www.rlsupplies.co.uk
www.dabs.com

Dabs are just as ****e in their generat attitude towards customers,
as evidenced by a recent post here by DA himself
(allegedly). In fact I'd take ebuyer over dabs any time.

Lordy

On 26 Dec 2006 14:38:29 -0800, "therover" wrote:

-www.rlsupplies.co.uk
-www.dabs.com
-
-to name a few


hah! You'd be better just naming one..... (clue, it's not dabs)


-Rob
robatwork at mail dot com

"lordy" wrote in message
...
On 2006-12-26, therover wrote:

www.rlsupplies.co.uk
www.dabs.com

Dabs are just as ****e in their generat attitude towards customers,
as evidenced by a recent post here by DA himself
(allegedly). In fact I'd take ebuyer over dabs any time.

Lordy

And rlsupplies look a bit pricey (at least for LCD monitors which I'm
currently looking for!).