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#11
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"measekite" wrote in message . com... In Ilfords email they said the packaging was differenrt. However, if the name was the same or very similar I agree with you on that. Walmart is not a very nice company to work for. I seem many reports on their practices. Customers do save money buy there are other places to save and shop. Just look at all of the law suits against them. Elmo P. Shagnasty wrote: In article , measekite wrote: Ilford did not pull tricks. They just sold a reduced quality product based on a customers specifications and packaged it differently. Hopefully they gave it a different name. The tricks are from Walmart. Nope. The tricks aren't from Walmart. They're from the paper manufacturer. If I buy a Toyota from a Toyota dealer, then I buy from from Walmart, I expect to get a Toyota. It's labeled a Toyota, has the same window sticker, etc. I do not expect to get a Ford engine and cheaper seats for the IDENTICALLY LABELED Toyota. Ilford wrapped materially different paper inside the same wrapper as what they use for their dealer stuff. That's just plain WRONG. When you label them identically, the consumer has every expectation that the same stuff is inside. I don't expect to open a can of Campbell's chicken noodle soup that I got from Sam's Club and find dog food inside. If that happens, you can't blame Walmart. Get off your Walmart high horse. Hey, here's a thought: go investigate Costco's employment practices. Be prepared for what you'll find. As noted in my original post, the name [all NINE WORDS in the name] were IDENTICAL. |
#12
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"Crownfield" wrote in message ... Elmo P. Shagnasty wrote: If I buy a Toyota from a Toyota dealer, then I buy from from Walmart, I expect to get a Toyota. It's labeled a Toyota, has the same window sticker, etc. I do not expect to get a Ford engine and cheaper seats for the IDENTICALLY LABELED Toyota. Ilford wrapped materially different paper inside the same wrapper as what they use for their dealer stuff. That's just plain WRONG. When you label them identically, the consumer has every expectation that the same stuff is inside. did the wrappers look similar, or were the product numbers the same? many products come in multiple flavors for different buyers. The FULL ENTIRE NINE WORD name is the same. The packaging is very similar but not identical, but as we all know, packaging is updated all the time. I contend that if you are going to call it the same thing -- to that level of sameness -- it had better BE the same thing [try this trick with prescription drugs, I dare you...] Go to the Sams Club website -- look up Ilford. Then open a second window on Ilford's website. As Ilford only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" and Sams Club only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper", what am I supposed to expect? |
#13
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Don't know about the USA but in Australia and most other civilised countries
there are laws to protect consumers from such deception. If I were you, I'd start at the better business bureau and go from there. If you have described the events faithfully here then Wal-Mart have engaged in deceptive and misleading advertising. If you were in Australia, you could get some help to expose this practice and get the companies involved into court. Like I said at the start, the US might allow this sort of behaviour. They allow plenty of questionable business activities that are illegal in civalised countries. I recall a similar incident in 1968 where a bread maker got a contract to supply sliced bread to the Australian Army at a regional barracks. To save changing the wrapping machine and resetting it, the American owned baker wrapped the Army's bread in a wrapper from the last run which was for a lighter loaf. The wrapper said one weight but the bread was actually heavier. This encouraged the delivery driver to substitute day old returns of (light weight) bread for the fresh army bread. The upshot was the American owned baker claimed they could package their product anyway they wanted. Not so said an Australian court. The baker tried to get the case moved to the US where they claimed the practice was not illegal. It didn't work but the moral of the story is that you might get away with substitution packing in the Good old US of A. God bless America, land of the free, home of the brave and you better not say otherwise or they'll bomb you off the face of the Earth! |
#14
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SamSez wrote:
"measekite" wrote in message news Pete wrote: On Fri, 25 Mar 2005 15:29:28 GMT, SamSez wrote: I recently noticed that Sams Club was carrying "Ilford Galerie Professional Inkjet Photo Range Smooth Gloss Paper" [sic] in 100 sheet boxes, and through their web site you could also order "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" [sic], so I bought two boxes of the gloss and one of the pearl. Only when I went to make a print on the pearl, I saw immediately that it was different than the "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" that I had used previously. It had a lower base brightness, a duller finish and felt thinner despite the box being apparently the same size. Here's Ilford's response: "Many thanks for your email. We are sorry thqat you are dissapointed. the Sam`s Club version of our media is NOT the same as the general brand found in Pro dealers and is NOT covered in the sample pack. The description of the media in the sample pack at 280gsm is correct for the media supplied via our dealer channels where the sample pack was purchased. The packaging is very different for the Sam`s media and sorry to say that you should have purchased the media via the same dealer route as the sample pack. Your comments will be passed over to our marketing group, but the Sam`s media although to the same standards is very different and is why the media is cheaper. We do not include the Sam`s version in our sample packs as this is the only outlet for this version generally. " Kind of interesting that the name on the box is exactly the same for two "very different" products. Sigh.... Any company that pulls tricks like this deserves to go bankrupt. Ooops... Ilford IS bankrupt. Justice? Ilford did not pull tricks. They just sold a reduced quality product based on a customers specifications and packaged it differently. Hopefully they gave it a different name. The tricks are from Walmart. Pete In case I didn't make it clear enough in my original post, they did NOT give it a different name. That is my point. All merchants do that kinds of things. However, intentionally using the same name, just different packaging, with lower quality materials, is certainly a foul play. It's mostly Iiford's mistake (I prefer to call it a mistake, rather than trick) by not using a different name. I doubt the purchasing people (and customers) in Sams' Club really know any difference between different papper as long as it's from a brand name manufacturer. |
#15
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"leo" wrote in message nk.net... I doubt the purchasing people (and customers) in Sams' Club really know any difference between different papper as long as it's from a brand name manufacturer. Well at least one knows the difference! |
#16
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SamSez wrote:
"Crownfield" wrote in message ... Elmo P. Shagnasty wrote: If I buy a Toyota from a Toyota dealer, then I buy from from Walmart, I expect to get a Toyota. It's labeled a Toyota, has the same window sticker, etc. I do not expect to get a Ford engine and cheaper seats for the IDENTICALLY LABELED Toyota. Ilford wrapped materially different paper inside the same wrapper as what they use for their dealer stuff. That's just plain WRONG. When you label them identically, the consumer has every expectation that the same stuff is inside. did the wrappers look similar, or were the product numbers the same? many products come in multiple flavors for different buyers. The FULL ENTIRE NINE WORD name is the same. The packaging is very similar but not identical, but as we all know, packaging is updated all the time. I contend that if you are going to call it the same thing -- to that level of sameness -- it had better BE the same thing [try this trick with prescription drugs, I dare you...] Go to the Sams Club website -- look up Ilford. Then open a second window on Ilford's website. As Ilford only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" and Sams Club only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper", what am I supposed to expect? the same. ask sams why they mislabeled an ilford product. note that both are 250/260 g/m weight sams does not define brightness. ilford does. |
#17
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SamSez wrote: "measekite" wrote in message news Pete wrote: On Fri, 25 Mar 2005 15:29:28 GMT, SamSez wrote: I recently noticed that Sams Club was carrying "Ilford Galerie Professional Inkjet Photo Range Smooth Gloss Paper" [sic] in 100 sheet boxes, and through their web site you could also order "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" [sic], so I bought two boxes of the gloss and one of the pearl. Only when I went to make a print on the pearl, I saw immediately that it was different than the "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" that I had used previously. It had a lower base brightness, a duller finish and felt thinner despite the box being apparently the same size. Here's Ilford's response: "Many thanks for your email. We are sorry thqat you are dissapointed. the Sam`s Club version of our media is NOT the same as the general brand found in Pro dealers and is NOT covered in the sample pack. The description of the media in the sample pack at 280gsm is correct for the media supplied via our dealer channels where the sample pack was purchased. The packaging is very different for the Sam`s media and sorry to say that you should have purchased the media via the same dealer route as the sample pack. Your comments will be passed over to our marketing group, but the Sam`s media although to the same standards is very different and is why the media is cheaper. We do not include the Sam`s version in our sample packs as this is the only outlet for this version generally. " Kind of interesting that the name on the box is exactly the same for two "very different" products. Sigh.... Any company that pulls tricks like this deserves to go bankrupt. Ooops... Ilford IS bankrupt. Justice? Ilford did not pull tricks. They just sold a reduced quality product based on a customers specifications and packaged it differently. Hopefully they gave it a different name. The tricks are from Walmart. Pete In case I didn't make it clear enough in my original post, they did NOT give it a different name. That is my point. In that case they misrepresented the product. Many times over a few year period the same product changes packaging but the name is the same. You then have a right to assume that the product is identical. I have on many occassions see the same product on the shelf with different packaging during the change over. Sometimes the product says it is new and improved. Sometimes it is and other times it is just marketing bull****. |
#18
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Elmo P. Shagnasty wrote:
In article , measekite wrote: The nice thing about Costco is that they have a return policy unmatched by other. They do have a nice return policy. So does Sam's and WalMart. Sams club is Walmart. I do not like the way they take advantage of their employees and see no advantage of doing business with them. You'd be surprised at how Costco deals with HR issues. Interesting. Wal-Mart has about the best profit sharing arrangement in US industry. I wouldn't feel too sorry for their employees. -- Ron Hunter |
#19
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Douglas wrote:
Don't know about the USA but in Australia and most other civilised countries there are laws to protect consumers from such deception. If I were you, I'd start at the better business bureau and go from there. If you have described the events faithfully here then Wal-Mart have engaged in deceptive and misleading advertising. If you were in Australia, you could get some help to expose this practice and get the companies involved into court. Like I said at the start, the US might allow this sort of behaviour. They allow plenty of questionable business activities that are illegal in civalised countries. I recall a similar incident in 1968 where a bread maker got a contract to supply sliced bread to the Australian Army at a regional barracks. To save changing the wrapping machine and resetting it, the American owned baker wrapped the Army's bread in a wrapper from the last run which was for a lighter loaf. The wrapper said one weight but the bread was actually heavier. This encouraged the delivery driver to substitute day old returns of (light weight) bread for the fresh army bread. The upshot was the American owned baker claimed they could package their product anyway they wanted. Not so said an Australian court. The baker tried to get the case moved to the US where they claimed the practice was not illegal. It didn't work but the moral of the story is that you might get away with substitution packing in the Good old US of A. God bless America, land of the free, home of the brave and you better not say otherwise or they'll bomb you off the face of the Earth! Your misconceptions of laws in the US are downright amusing. Such practices ARE illegal here, and any company who did what you describe would be in big trouble. Mislabeling food products can result in some ugly legal problems. And you are WAY out of line with the last sentence. -- Ron Hunter |
#20
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SamSez wrote:
"Crownfield" wrote in message ... Elmo P. Shagnasty wrote: If I buy a Toyota from a Toyota dealer, then I buy from from Walmart, I expect to get a Toyota. It's labeled a Toyota, has the same window sticker, etc. I do not expect to get a Ford engine and cheaper seats for the IDENTICALLY LABELED Toyota. Ilford wrapped materially different paper inside the same wrapper as what they use for their dealer stuff. That's just plain WRONG. When you label them identically, the consumer has every expectation that the same stuff is inside. did the wrappers look similar, or were the product numbers the same? many products come in multiple flavors for different buyers. The FULL ENTIRE NINE WORD name is the same. The packaging is very similar but not identical, but as we all know, packaging is updated all the time. I contend that if you are going to call it the same thing -- to that level of sameness -- it had better BE the same thing [try this trick with prescription drugs, I dare you...] Go to the Sams Club website -- look up Ilford. Then open a second window on Ilford's website. As Ilford only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper" and Sams Club only lists one "Ilford Galerie Professional Inkjet Photo Range Smooth Pearl Paper", what am I supposed to expect? Sounds like Ilford was scamming Sam's as well as the end user. -- Ron Hunter |
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