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#1
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HP OfficeJet 4315 all-in-one won't print from MS word
Hi,
I bought this printer last April down south and used it briefly to send a fax. I have not attempted to use it till yesterday and found that it would not print or copy, etc, except for web pages. There is plenty of ink in cartridges. It goes through the motion of printing as you hear it work. It pops out blank pages as a finished product from MS word. I have attempted to clean cartridges. I printed a web page but again, it wont print a letter from word. What is the problem and what can I do about it to make it work? Roger |
#2
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HP OfficeJet 4315 all-in-one won't print from MS word
Simply put, if it is printing anything then at least that color is
working (Is the web page color or black and white?) If it will not print from some applications but will print from others, the problem isn't the ink delivery system, but problem with configuration, likely caused by a bad installation of the driver software. I would remove the drivers from the computer, then read the instruction to make sure you follow the exact method of installation of the driver set, and then follow that. If the "all in one" is supposed to be unplugged to the computer until the drivers are loaded, make sure you do so, or vice versa. Also, make sure you use the most current drivers for your computer's operating system as indicated at the all in one unit's manufacturer's website. Art meteore wrote: Hi, I bought this printer last April down south and used it briefly to send a fax. I have not attempted to use it till yesterday and found that it would not print or copy, etc, except for web pages. There is plenty of ink in cartridges. It goes through the motion of printing as you hear it work. It pops out blank pages as a finished product from MS word. I have attempted to clean cartridges. I printed a web page but again, it wont print a letter from word. What is the problem and what can I do about it to make it work? Roger |
#3
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HP OfficeJet 4315 all-in-one won't print from MS word
Art, I d\l the vista version for my other computer and reinstalled the printer. It still continues to output blank pages. I contacted HP and they refuse to do anything, as they say warranty is up. I used it for faxing some documents last April down south. I left printer there and returned there recently for a week and brought printer up north. It was never used for about 11 months. Roger |
#4
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HP OfficeJet 4315 all-in-one won't print from MS word
Further to my posting, the problem was a defective black cartridge, which apparently dried up. Roger. |
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