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#1
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"Wrong Cartridge" Error on HP Machine
I have an HP PSC-750 multifunction machine which has been in storage for
about six months. The cartridges were removed beforehand and kept in sealed bags. Recently I tried the printer again but the machine keeps indicating that the wrong black ink cartridge is installed and will not print black whatsoever. Do some ink cartridges have an ID circuit with a battery that wears out? (the cartridge is about 18 months old) If not, what else could cause this problem? I checked the contacts and everything appears to be clean. The cartridge is an HP C6615DN (or "15" as they're commonly referred to). TIA |
#2
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"Tim" wrote in message ... I have an HP PSC-750 multifunction machine which has been in storage for about six months. The cartridges were removed beforehand and kept in sealed bags. Recently I tried the printer again but the machine keeps indicating that the wrong black ink cartridge is installed and will not print black whatsoever. Do some ink cartridges have an ID circuit with a battery that wears out? (the cartridge is about 18 months old) No, there is nothing about the cartridge that knows its age. If not, what else could cause this problem? Putting the cartridges in a sealed bag means you subjected them to a high humidity environment. This can cause problems with the printhead. In the future it would be best to leave the cartridges in the printer, where the service station they are automatically parked in will optimally store the cartridges. You might try cleaning the cartridge contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060 You may need to replace the black cartridge. If you were not very careful to avoid having the nozzle plate of the color cartridge touch the plastic bag you may have color mixing between the chambers, ruining this cartridge. Regards, Bob Headrick, not speaking for my employer HP |
#3
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"Bob Headrick" wrote in message ... No, there is nothing about the cartridge that knows its age. So a cartridge that's past its expiration date should work, assuming that nothing else is wrong with it? Putting the cartridges in a sealed bag means you subjected them to a high humidity environment. This can cause problems with the printhead. In the future it would be best to leave the cartridges in the printer, where the service station they are automatically parked in will optimally store the cartridges. The printer was shipped cross-country after I removed the cartridges. I assumed that it's better to remove them before shipping, correct? If so, what's the best way to preserve partially used cartridges that need to be removed from the printer? You might try cleaning the cartridge contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060 Thanks for the link, very useful information. You may need to replace the black cartridge. If you were not very careful to avoid having the nozzle plate of the color cartridge touch the plastic bag you may have color mixing between the chambers, ruining this cartridge. Color cartridge appears to be working fine, but is there any chance that it could harm the printer? Thanks again for the info. |
#4
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"Tim" wrote in message ... So a cartridge that's past its expiration date should work, assuming that nothing else is wrong with it? Yes. The printer was shipped cross-country after I removed the cartridges. I assumed that it's better to remove them before shipping, correct? If so, what's the best way to preserve partially used cartridges that need to be removed from the printer? I would probably leave them in the printer for shipment. Color cartridge appears to be working fine, but is there any chance that it could harm the printer? No, the only issue there was that with improper storage colors from one section could mix with others. Even if this happened it would only result in incorrect colors, it would not harm the printer. Regards, Bob Headrick, not speaking for my employer HP |
#5
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On Fri, 28 Jan 2005 20:22:31 -0800, in comp.periphs.printers, "Bob
Headrick" wrote: I would probably leave them in the printer for shipment. Agreed. But if it's seen heavy use, it might be an idea to strip it down and remove/replace the waste ink pad. It takes *forever* to clean up a printer which has been transported/stored upside down. Dave -- is a valid reply-to address but I don't check it every day. |
#6
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"Dave" wrote in message ... On Fri, 28 Jan 2005 20:22:31 -0800, in comp.periphs.printers, "Bob Headrick" wrote: I would probably leave them in the printer for shipment. Agreed. But if it's seen heavy use, it might be an idea to strip it down and remove/replace the waste ink pad. It takes *forever* to clean up a printer which has been transported/stored upside down. So if the waste ink pad were removed/replaced beforehand, and the printer were transported upside down, the ink cartridges should still be OK? |
#7
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On Mon, 31 Jan 2005 13:24:15 -0500, in comp.periphs.printers, "Tim"
wrote: So if the waste ink pad were removed/replaced beforehand, and the printer were transported upside down, the ink cartridges should still be OK? Probably, but I wouldn't like to try it. The clean up job from the one with the very wet waste pad was bad enough :-( Dave -- is a valid reply-to address but I don't check it every day. |
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