Epson Scanner 1660 photo - full page scan fail

Hello

I hope someone here can help, as I have had no joy with the the Epson
Tech support.

I have an Epson 1660 photo usb scanner. I have mainly used it for
negatives, but during the week needed to scan an A4 page. During the
preview, the light bar got to the end of the unit and then stayed
there, just making a terrible clicking sound and the main green lit
button started flashing red.

I removed the power cable and replaced it and the light bar returned,
so I tried again with the same results. I kept trying until eventually
the lightbar would not return to the starting position. Even when I
had removed the USB cable. After a few hours it would return!

This only seems to happen if I do a full page scan. If I scan upto
about 1 inch form the end of the unit, it scans fine, so just using
the transparency unit this problem does not occur.

I phoned the tech support, who gave me a refernce number and I went to
the Repair centre. They connected the scanner to their pc and
successfully scanned several pages and then sent me on my way.

When I got home, I got the same fault. On both my laptop & PC

Does anyone have any idea how to fix this?

Thank you
Callum

"ice" wrote in message
...
Hello

I hope someone here can help, as I have had no joy with the the Epson
Tech support.

I have an Epson 1660 photo usb scanner. I have mainly used it for
negatives, but during the week needed to scan an A4 page. During the
preview, the light bar got to the end of the unit and then stayed
there, just making a terrible clicking sound and the main green lit
button started flashing red.

I removed the power cable and replaced it and the light bar returned,
so I tried again with the same results. I kept trying until eventually
the lightbar would not return to the starting position. Even when I
had removed the USB cable. After a few hours it would return!

This only seems to happen if I do a full page scan. If I scan upto
about 1 inch form the end of the unit, it scans fine, so just using
the transparency unit this problem does not occur.

I phoned the tech support, who gave me a refernce number and I went to
the Repair centre. They connected the scanner to their pc and
successfully scanned several pages and then sent me on my way.

When I got home, I got the same fault. On both my laptop & PC

Does anyone have any idea how to fix this?

Thank you
Callum

Since the tech center was successful, then the problem is your driver
software on your computer(s).

First Download the latest Driver for the Epson Photo 1660.
http://www.epson.com/cgi-bin/Store/s...p e=Downloads

I would uninstall the Epson software. Reboot computer. Install the
Downloaded Epson software. Reboot Computer. Be sure to follow the
manufacturer's instructions on installing the Scanner.

Then try the full page scan again.
--
CSM1
http://www.carlmcmillan.com
--

Hello

thank you for your reply.

I actually managed to fix the problem - it was hardwear, not software!

There is a plastic bracket on the base of the unit which had a slight
ridge on it which caught the plastic protusion on the bottom of the
light unit. So i filed it off (yes, invalidates the warrenty!) and
all worked fine. Turned out that it only happened when the light bar
went to the very end, which they did not do at the repair centre, it
just missed the ridge by mm.


Thank you for your help though
Callum


On Sun, 26 Oct 2003 21:22:12 GMT, "CSM1" wrote:

"ice" wrote in message
.. .
Hello

I hope someone here can help, as I have had no joy with the the Epson
Tech support.

I have an Epson 1660 photo usb scanner. I have mainly used it for
negatives, but during the week needed to scan an A4 page. During the
preview, the light bar got to the end of the unit and then stayed
there, just making a terrible clicking sound and the main green lit
button started flashing red.

I removed the power cable and replaced it and the light bar returned,
so I tried again with the same results. I kept trying until eventually
the lightbar would not return to the starting position. Even when I
had removed the USB cable. After a few hours it would return!

This only seems to happen if I do a full page scan. If I scan upto
about 1 inch form the end of the unit, it scans fine, so just using
the transparency unit this problem does not occur.

I phoned the tech support, who gave me a refernce number and I went to
the Repair centre. They connected the scanner to their pc and
successfully scanned several pages and then sent me on my way.

When I got home, I got the same fault. On both my laptop & PC

Does anyone have any idea how to fix this?

Thank you
Callum

Since the tech center was successful, then the problem is your driver
software on your computer(s).

First Download the latest Driver for the Epson Photo 1660.
http://www.epson.com/cgi-bin/Store/s...p e=Downloads

I would uninstall the Epson software. Reboot computer. Install the
Downloaded Epson software. Reboot Computer. Be sure to follow the
manufacturer's instructions on installing the Scanner.

Then try the full page scan again.
--
CSM1
http://www.carlmcmillan.com