Acer Customer Service

Hello!

Just a note to ask if my (hopeless) experience with Acer Customer Services
is isolated or common...

At the end of Oct '04, my girlfriend and I bought an T120 through Simply
computers. A couple of weeks later, it started making a funny noise- it
sounds like a resonating fan, as if the processor cooling fan has worked
loose or somehting. Anyway, after some difficulty getting in touch with
their wretched 0870 number (technical fault stopping them even answering!),
we were promised a visit by an engineer.

Two months on, no engineer- many phone calls to Acer, all of which promise
that we should be called with an appointment within a couple of days. But
it never happens. I know that we get what we pay for, and I didn't really
expect fantastic support for this PC if it did go wrong- but I still think
that 2 months is excessive!

We've now sent a triumvirate of letters to Customer Services, Mike Golpin
(head of cust servs, I think), and the head head of UK ops. Hopefully we'll
get some answers now.

Anybody else found themselves int he same boat? Anybody manages to get
through to a useful human (in the UK)?

Cheerio
Charlie

I had a problem with an Acer laptop computer purchased from Comet.
Within 2 months, the unit had failed (later diagnosed as hard drive
failure).
It was returned to Acer Customer Support for repair - which took just
over two weeks. They replaced the hard drive, the motherboard and the
LCD screen. (Strangely enough they wouldn't swap the unit - but it
must have been cheaper to do that rather than swap virtually the
entire interior?)
When I got it back - the drive was no longer partitioned. There were
no Windows set up files for restore functionality. The Acer
E-Recovery was not installed. The Arcade DVD player was not
installed, and the microphone no longer worked.
Overall, you could say I was disappointed with the service provided.

"Andycambsuk" wrote in message
...
I had a problem with an Acer laptop computer purchased from Comet.
Within 2 months, the unit had failed (later diagnosed as hard drive
failure).
It was returned to Acer Customer Support for repair - which took just
over two weeks. They replaced the hard drive, the motherboard and the
LCD screen. (Strangely enough they wouldn't swap the unit - but it
must have been cheaper to do that rather than swap virtually the
entire interior?)
When I got it back - the drive was no longer partitioned. There were
no Windows set up files for restore functionality. The Acer
E-Recovery was not installed. The Arcade DVD player was not
installed, and the microphone no longer worked.
Overall, you could say I was disappointed with the service provided.


Same here
I'm still fighting them to get it sorted out

Andycambsuk wrote:
I had a problem with an Acer laptop computer purchased from Comet.
Within 2 months, the unit had failed (later diagnosed as hard drive
failure).
It was returned to Acer Customer Support for repair - which took just
over two weeks. They replaced the hard drive, the motherboard and the
LCD screen. (Strangely enough they wouldn't swap the unit - but it
must have been cheaper to do that rather than swap virtually the
entire interior?)
When I got it back - the drive was no longer partitioned. There were
no Windows set up files for restore functionality. The Acer
E-Recovery was not installed. The Arcade DVD player was not
installed, and the microphone no longer worked.
Overall, you could say I was disappointed with the service provided.

You are the lucky one. Mine took 3 months to fix. And the only damage
acer service is recognize is "damaged motherboard" and always needs
replacement, no matter what actually the damage is!

Then after 9 months use it did it again, this time they told my I must
wait 3 to 12 months for fix!

--

/"\
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X - AGAINST M$ ATTACHMENTS
/ \

Manolis Christodoulou MD.
http://mobi-doc.com

I think you're all doing well ! I can't even get through to "customer
non-interaction". I tried 4 times today and each time was on hold for 20-30
minutes, and was then disconnected. I am trying to get a proper copy of Windows
out of them so I can format the system less ridiculously. I don't mind paying
for the CD and copying, but I'm beginning to think in the end it's going to be
less hassle to simply buy a copy elsewhere.

Their lack of customer support is one of the main reasons I'll never
buy Acer again. Had too many headaches and BS from them in the
past. Never again.

On Mon, 27 Mar 2006 12:33:15 GMT, lid (Andycambsuk) wrote:

I had a problem with an Acer laptop computer purchased from Comet.
Within 2 months, the unit had failed (later diagnosed as hard drive
failure).
It was returned to Acer Customer Support for repair - which took just
over two weeks. They replaced the hard drive, the motherboard and the
LCD screen. (Strangely enough they wouldn't swap the unit - but it
must have been cheaper to do that rather than swap virtually the
entire interior?)
When I got it back - the drive was no longer partitioned. There were
no Windows set up files for restore functionality. The Acer
E-Recovery was not installed. The Arcade DVD player was not
installed, and the microphone no longer worked.
Overall, you could say I was disappointed with the service provided.

"Andrew G" wrote in message
. net...
I think you're all doing well ! I can't even get through to "customer
non-interaction". I tried 4 times today and each time was on hold for 20-30
minutes, and was then disconnected. I am trying to get a proper copy of
Windows out of them so I can format the system less ridiculously. I don't
mind paying for the CD and copying, but I'm beginning to think in the end
it's going to be less hassle to simply buy a copy elsewhere.

Same here, they messed the machine up and now can't be bothered to answer
calls or emails.

jappy wrote:
Their lack of customer support is one of the main reasons I'll never
buy Acer again. Had too many headaches and BS from them in the
past. Never again.

DITTO. Plus one more reason, I want working, not crashing/burning mashines.

--

/"\
\ / ASCII RIBBON CAMPAIGN - AGAINST HTML MAIL
X - AGAINST M$ ATTACHMENTS
/ \

Manolis Christodoulou MD.
http://mobi-doc.com

Move to Thailand.
I took my aspire 2020 in for keyboard problems and it was fixed in one hour.
They generally advertise a 2 hour turnaround here.

regards
Freddie

"Manolis Christodoulou" wrote in message
...
jappy wrote:
Their lack of customer support is one of the main reasons I'll never
buy Acer again. Had too many headaches and BS from them in the
past. Never again.

DITTO. Plus one more reason, I want working, not crashing/burning
mashines.

--

/"\
\ / ASCII RIBBON CAMPAIGN - AGAINST HTML MAIL
X - AGAINST M$ ATTACHMENTS
/ \

Manolis Christodoulou MD.
http://mobi-doc.com

A Keyboard isn't something hard to change or troubleshoot.
Move to Thailand?? Bring bottled water Krub!

On Sun, 19 Nov 2006 23:58:21 +0700, "Freddie Clark"
wrote:

Move to Thailand.
I took my aspire 2020 in for keyboard problems and it was fixed in one hour.
They generally advertise a 2 hour turnaround here.

regards
Freddie

"Manolis Christodoulou" wrote in message
...
jappy wrote:
Their lack of customer support is one of the main reasons I'll never
buy Acer again. Had too many headaches and BS from them in the
past. Never again.

DITTO. Plus one more reason, I want working, not crashing/burning
mashines.

--

/"\
\ / ASCII RIBBON CAMPAIGN - AGAINST HTML MAIL
X - AGAINST M$ ATTACHMENTS
/ \

Manolis Christodoulou MD.
http://mobi-doc.com